Customer Service Jobs in Washington DC

81,813 open positions · Updated daily

Looking for Customer Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Washington DC area.

Senior Product Portfolio Lead (Manager) - Identity and Access Management (IAM)

Company: Bank of America

Location: Washington, DC

Posted Nov 09, 2024

Bank of America is seeking a Senior Product Portfolio Lead for Identity and Access Management (IAM). The role involves leading the IAM Product team, driving product strategy, and implementing cloud-native Identity and Entitlement controls. The ideal candidate should have 7+ years of experience in IAM, Product Management, or a related field, with a strong understanding of IAM concepts and technologies. They should excel in strategic planning, execution, and have exceptional interpersonal skills. The position offers a competitive salary range of USD 115,800.00 - 215,000.00 per year, along with benefits and opportunities for career growth.

Deputy Vice Chairman/Veterans Law Judge

Company: Department of Veterans Affairs - Board of Veterans' Appeals

Location: Washington, District of Columbia Washington, District of Columbia

Posted Nov 09, 2024

The Board of Veterans' Appeals is dedicated to resolving veterans' appeals under the law, acting as the Secretary of Veterans Affairs' representative in deciding legal and factual questions affecting benefit provision. The role requires US citizenship, SES appointment, Selective Service registration for males, background investigation, drug screening, and public financial disclosure. A LL.B., J.D., or LL.M. degree and active bar membership are necessary. The position demands extensive experience in managing large organizations, strategic change, leading people, delivering results, business acumen, and coalition building. Applicants must also demonstrate expertise in overseeing complex legal work and handling formal hearings, litigation, and administrative law determinations.

Health Technician (Chiropractic)

Company: Department of Defense - Military Treatment Facilities under DHA

Location: Tacoma, Washington Tacoma, Washington

Posted Nov 09, 2024

This job posting is for a Health Technician (Chiropractic) position in the Physical Medicine and Rehab Department at Madigan Army Medical Center in Tacoma, WA. It's a direct hire solicitation with potential for salary negotiation for new federal service candidates. The role involves preparing patient treatment rooms, assisting with scheduling, and meeting specific qualifications such as a background investigation, fitness determination, and immunization screening. The position requires moderate to heavy lifting, BLS certification, and a pre-placement medical examination. US Citizens are eligible to apply, with qualifications based on education, experience, or a combination of both.

Supervisory Facilities Program Specialist, GS-0301-14, FPL 14 (DE)

Company: Department of Education - Office of Finance and Operations

Location: Washington, District of Columbia Washington, District of Columbia

Posted Nov 09, 2024

This job is telework eligible and located in the Department of Education, Office of Finance and Operations, Office of Security, Facilities and Logistics Services, Facilities Services Division. The incumbent reports directly to the Director of the Facilities Services Division and provides overall direction, coordination, and leadership for the division. The position requires US citizenship, completion of a background investigation and fingerprint check, and no relocation payment. Minimum qualifications include one year of specialized experience in project management, facility maintenance policies, or tracking performance metrics. Knowledge, skills, and abilities include supervising a diverse workforce, developing facilities projects, managing renovation projects, and effectively communicating on sensitive subjects. Education cannot be substituted for experience. Benefits include a comprehensive package, family-friendly work environment, and potential incentives like recruitment, relocation, and student loan repayment.

Program Analyst

Company: U.S. Department of State

Location: Washington, DC

Posted Nov 09, 2024

The job posting is for a position in the Division of Grants, Acquisitions and Procurement Policy (GAPP) of the Executive Office, Bureau of International Narcotics and Law Enforcement Affairs (INL). The role involves managing bilateral agreements, Federal Interagency Agreements, Personal Service Contracts (PSC), source and nationality waivers, and host government leases for INL's worldwide country programs. Key duties include participating in program planning sessions, establishing methods for program execution, evaluation, and advocacy, and directing the domestic and overseas INL Personal Services Contracts program. U.S. Citizenship is required, and the successful candidate must be able to obtain and maintain a Secret security clearance, pass random drug testing, and the E-Verify employment verification check. Applicants must have 1 year of specialized experience equivalent to the GS-12 level in the Federal service, demonstrating knowledge of foreign affairs issues, program budgeting, annual program planning, and program planning, budgeting, contracting, and evaluation improvement.

RN Home Health Hospice Visiting Nurse 36 Hours Seattle

Company: Kaiser Permanente

Location: Seattle, Washington

Posted Nov 09, 2024

The job description outlines a comprehensive skilled nursing role, primarily in home health, palliative care, and hospice programs. The RN is expected to provide care, develop plans of care, manage pain and symptoms, and collaborate with interdisciplinary teams. Essential responsibilities include accurate record-keeping, adherence to safety standards, and performing skilled procedures. The RN must also communicate effectively with patients, families, and healthcare providers, and participate in quality care and cost-saving measures. Basic qualifications include a minimum of two years of RN experience, an Associates degree in Nursing, a valid RN license, and basic laptop skills. Preferred qualifications include Horizon for home care system experience and a Bachelor's degree in Nursing.

Recreation Specialist - Fitness

Company: Department of the Navy - Commander, Navy Installations

Location: Bangor, Washington Bangor, Washington

Posted Nov 09, 2024

This position focuses on providing patrons with fitness instruction and programs to meet Navy standards. The incumbent will conduct various fitness classes, set up individual fitness programs, and ensure patrons understand how to safely use equipment. Requirements include a degree in a health-related field or relevant experience, along with certifications in personal training, group exercise, CPR, AED, and First Aid. The role involves extensive communication skills, computer competency, and physical demands such as standing, bending, and lifting. The salary is dependent on experience and education.

Senior Program Officer (Infrastructure), MC-301-4A

Company: Other Agencies and Independent Organizations - Millennium Challenge Corporation

Location: Washington, District of Columbia Washington, District of Columbia

Posted Nov 09, 2024

The text describes a job position in the Infrastructure, Environment and Private Sector, Department of Compact Operations, Millennium Challenge Corporation (MCC). The position, advertised as GS-13 equivalent, falls under pay band 4A, generally equal to GS-13. The role involves participating in the design, development, and implementation of international development infrastructure programs. Qualifications include at least one year of specialized experience in relevant infrastructure sub-sectors, applying project management principles, developing budget estimates, and presenting information to various audiences. Fluency in French is highly desirable. The position may require domestic and international travel, and obtaining a federal security clearance is mandatory. Relocation expenses are not covered. The salary is determined by the selectee's directly related experience, overall experience, and the salaries of employees in similar positions. The position may offer a recruitment/relocation bonus, and the selectee may qualify for credit toward annual leave accrual based on prior work experience.

Deputy Associate Administrator (DIRECT HIRE)

Company: Department of Transportation - Federal Transit Administration

Location: Washington, District of Columbia Washington, District of Columbia

Posted Nov 09, 2024

The text describes a job opening for the position of Deputy Associate Administrator for the Office of Regional Services at the Federal Transit Administration (FTA). The role involves supporting the Associate Administrator for Regional Services, who oversees day-to-day operations of FTA Regional Offices. The job requires U.S. citizenship and specialized experience. The position involves travel, a background investigation, and may require a PCS/Relocation/Recruitment service agreement. Qualifications include working with executives, collaborating with multi-disciplinary teams, and experience with organizational and strategic planning. The role offers a comprehensive benefits package as part of a U.S. government career.

PROGRAM ANALYST (PURCHASE CARD PROGRAM MANAGER)

Company: Department of the Treasury - Treasury, Departmental Offices

Location: Washington, District of Columbia Washington, District of Columbia

Posted Nov 09, 2024

This job posting is for a PROGRAM ANALYST (PURCHASE CARD PROGRAM MANAGER) position at Departmental Offices, Management CFO - Management and Budget. The role involves designing, developing, and coordinating policy documents for the Purchase Card Program. Key requirements include U.S. Citizenship, successful completion of a background investigation, and compliance with federal ethics laws. Specialized experience is needed, particularly in gathering and analyzing data for the Charge Card Programs. The position offers competitive salaries, bonuses, incentive awards, and a comprehensive benefits package including health insurance, retirement program, and flexible work schedules.

Practical Nurse - Patient Aligned Care Team

Company: Department of Veterans Affairs - Veterans Health Administration

Location: Richland, Washington Richland, Washington

Posted Nov 09, 2024

The Licensed Practical Nurse (LPN) supports the Patient-Aligned Care Team (PACT) in a Primary Care Outpatient Clinic, greeting Veterans, gathering data, and communicating it to the RN or provider. The LPN ensures smooth clinic flow by assisting Veterans through the clinic environment. Requirements include U.S. citizenship, graduation from an approved practical nursing school, active LPN licensure, and English proficiency.

Information Technology (Cybersecurity Specialist)

Company: Department of Homeland Security - U.S. Secret Service

Location: Washington, District of Columbia Washington, District of Columbia

Posted Nov 09, 2024

This job announcement is for a position in the Office of Technical Development and Mission Support, Technical Security Division of the United States Secret Service. The role involves providing a secure environment for high-profile individuals like the President and Vice President. Key requirements include U.S. citizenship, a top-secret Tier 5 clearance, and willingness to undergo a polygraph test. Applicants must have experience in IT security, demonstrating attention to detail, customer service, oral communication, and problem-solving skills. The GS-13 level position requires one year of specialized experience in cybersecurity compliance, data analysis, and policy development. No educational substitution is allowed for experience. The Department of Homeland Security offers competitive salaries and benefits, including health, dental, vision, life, and long-term care insurance, retirement plan, and paid federal holidays.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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