Customer Service Jobs in Washington DC

81,813 open positions · Updated daily

Looking for Customer Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Washington DC area.

Service Worker / Driver #101

Company: Legislative Branch - Senate

Location: Washington DC, District of Columbia Washington DC, District of Columbia

Posted Nov 09, 2024

The Senate Sergeant at Arms is advertising for a Service Worker / Driver position. The job requires at least two years of experience driving oversized delivery trucks, preferably with forklift operation. Knowledge of departmental rules, office equipment, and relevant software is necessary. Physical strength, agility, and dexterity are required. The position may involve after-hours or weekend work and deployment to alternate sites in case of emergencies. A valid driver's license and good driving record are essential. The work involves indoor and outdoor tasks, including lifting up to 50 pounds and using hand and motorized equipment. Protective gear may be required. The agency is an equal opportunity employer offering comprehensive benefits to federal employees.

MISSION MANAGEMENT CAREER FIELD - FEBRUARY 2025 VIRTUAL HIRING EVENT

Company: Department of Defense - Defense Intelligence Agency

Location: Washington, District of Columbia Washington, District of Columbia

Posted Nov 09, 2024

The text outlines the commitments of an agency, which include teamwork, integrity, excellence, and service. The agency values partnership across all levels and organizational boundaries, adherence to legal and ethical principles, unrivaled defense intelligence expertise, and prioritizing national welfare over personal interests. It also details the requirements and conditions of employment, such as U.S. citizenship, drug test, and security investigation. Applicants must meet qualifications including education, language skills, certifications, and experience. They will be assessed against mandatory assessment factors and must complete a two-year trial period. The agency offers a comprehensive benefits package to federal employees, including health insurance, retirement plans, and paid time off.

Senior Congressional Relations Specialist

Company: Other Agencies and Independent Organizations - Peace Corps

Location: Washington, District of Columbia Washington, District of Columbia

Posted Nov 09, 2024

The job posting is for a Senior Congressional Relations Specialist position at the Peace Corps Headquarters in Washington D.C. This role involves coordinating all communications with Congress and serving as a liaison to Capitol Hill. The position reports directly to the Director of Congressional Relations. Requirements include being a U.S. citizen, at least 18 years old, and having completed a background security investigation with favorable adjudication. Specialized experience is needed, specifically expert knowledge of Congressional decision-making and legislative processes. The position is not a bargaining unit position and requires a one-year probationary period. It's eligible for additional reappointments.

Records and Archives Specialist

Company: Legislative Branch - Library of Congress

Location: Washington, District of Columbia Washington, District of Columbia

Posted Nov 09, 2024

The Congressional Research Service (CRS) Knowledge Services Group (KSG) is recruiting for a Records and Archives Specialist. This non-supervisory, bargaining unit position requires experience in records management laws, regulations, and processes. Applicants must have skills in overseeing records management functions, archival work, consultation, and communication. The Library of Congress, an equal opportunity employer, offers a comprehensive benefits package. Veterans are encouraged to apply, with specific documentation required for preference points.

Refreshments Operator - Baltimore-Washington

Company: Aramark

Location: Washington, DC

Posted Nov 09, 2024

The Refreshments Operator I role at Aramark involves providing excellent customer service, ensuring products are stocked appropriately, and maintaining equipment. Key responsibilities include unloading and stocking daily inventory, managing ordering and delivery, communicating with customers about new products, and using a laptop for stock management and invoicing. The role requires one to two years of experience in customer service, strong communication skills, and a valid driver's license. Aramark offers competitive compensation, benefits, and opportunities for professional growth.

Recreation Assistant - Fitness

Company: Department of the Navy - Commander, Navy Installations

Location: Bremerton, Washington Bremerton, Washington

Posted Nov 09, 2024

The text describes a job position in the Morale, Welfare, and Recreation (MWR) department of Commander, Navy Installations Command (CNIC). The role involves supporting service members, their families, retired military, and civilian employees through fitness, recreation, lodging, and food and beverage programs. The position is assigned to the Non-Appropriated Fund (NAF) Fitness, Sports, and Deployed Support Branch; Fleet Readiness; Commander, Navy Installations command (CNIC); Naval Base Kitsap - Bangor. The job requires a pleasant, courteous attitude, effective communication skills, and the ability to handle cash transactions. The role involves physical tasks such as standing, bending, stooping, walking, pushing, reaching, climbing, and lifting. CPR, First Aid, and AED training are mandatory within 90 days of appointment. The salary is dependent on experience and education, and the position may require working weekends, holidays, and special events.

Mail Specialist #486

Company: Legislative Branch - Senate

Location: Washington DC, District of Columbia Washington DC, District of Columbia

Posted Nov 09, 2024

The Senate Sergeant at Arms is advertising for a Mail Specialist position. The job requires 1-3 years of mail room experience and knowledge of Microsoft products. Essential skills include understanding U.S. Postal Service regulations, safety precautions, and obtaining necessary certifications. The role involves working in an air-controlled environment, communicating effectively, and handling mail processing equipment. The position necessitates onsite presence during government shutdowns, inclement weather, holidays, and late night sessions. It requires standing/sitting for extended periods, lifting up to 100 lbs, and wearing a uniform. The agency offers a comprehensive benefits package to federal employees.

Technology Solutions Specialist #476

Company: Legislative Branch - Senate

Location: Washington DC, District of Columbia Washington DC, District of Columbia

Posted Nov 09, 2024

The Senate Sergeant at Arms is advertising for a Technology Solutions Specialist position. The job requires 3-5 years of related experience and a full working knowledge of Windows OS servers. The role involves managing applications, maintaining server certificates, and transitioning business applications to production. The working conditions include night, weekend, and holiday shifts due to the U.S. Senate network's operational constraints. The agency offers a comprehensive benefits package to federal employees.

Senior Policy Advisor

Company: Department of the Treasury - Treasury, Departmental Offices

Location: Washington, District of Columbia Washington, District of Columbia

Posted Nov 09, 2024

This job posting is for a Senior Policy Advisor position at Departmental Offices, Domestic Finance. The role involves serving as an expert advisor on legislative and policy proposals related to small business access to capital, community development, and affordable housing policy. Key requirements include U.S. citizenship, a background investigation, and compliance with federal ethics laws. The position offers competitive salaries, bonuses, and incentive awards, along with a comprehensive benefits package including health insurance, retirement programs, and flexible work schedules.

Supervisory General Attorney

Company: Department of Agriculture - Office of the General Counsel

Location: Washington, District of Columbia Washington, District of Columbia

Posted Nov 09, 2024

The text describes a job opening for a Supervisory General Attorney position in the USDA's Office of the General Counsel. The role involves supervising a Division Office and providing legal services to headquarters offices of USDA agencies, primarily focusing on programs for the Food and Nutrition Service. The position requires US citizenship or nationality, Selective Service registration (for males born after 1959), a favorable credit check, and a favorable E-Verify check. Applicants must have a J.D. or equivalent degree from an ABA-accredited law school, be a member in good standing of a state bar, and have specialized experience in legal research, writing, and supervising staff. The role also requires successful completion of a background investigation and direct deposit for federal payments.

Asset Management Office Program Analyst (O-5 Billet) Non-Supervisory

Company: Department of Homeland Security - Immigration and Customs Enforcement

Location: Washington, District of Columbia Washington, District of Columbia

Posted Nov 09, 2024

This position is a non-supervisory role within the ICE Health Service Corps (IHSC), specifically in the Asset Management Office (AMO). The incumbent, a current USPHS Commissioned Corps Officer, will serve as a program analyst and report directly to the Supervisory Lead. The role involves managing and overseeing program activities related to asset acquisition, contract management, and logistical operations. The IHSC administered health care to over 88,000 detainees in 2021, with a total budget of nearly $316M. The position requires a master's degree in a health care related field, Level II COR Certification, and knowledge of various healthcare regulations and standards.

IT SPECIALIST (DATA MANAGEMENT) (STEM)

Company: Department of Defense - Defense Intelligence Agency

Location: Washington, District of Columbia Washington, District of Columbia

Posted Nov 09, 2024

The text outlines the commitments of an agency, which include teamwork, integrity, excellence, and service. The agency values partnership across all levels and organizational boundaries, adherence to legal and ethical principles, unrivaled defense intelligence expertise, and prioritizing national welfare over personal interest. The agency also details requirements for employment, including U.S. citizenship, drug test, and security investigation. Qualifications for the role involve complex analytical skills, data management, and strategic planning. Highly desired skills include experience with cloud computing, technical oversight of data engineers, and working in high-pressure environments. Minimum qualifications include IT-related experience, attention to detail, customer service, oral communication, and problem-solving skills. The agency emphasizes a commitment to non-discrimination and offers comprehensive benefits to its employees.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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