Customer Service Jobs in Washington DC

81,813 open positions · Updated daily

Looking for Customer Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Washington DC area.

Economic Assistant (Part-time)

Company: Department of Labor - Bureau of Labor Statistics

Location: Seattle, Washington Seattle, Washington

Posted Nov 09, 2024

The Bureau of Labor Statistics (BLS) is a federal agency responsible for labor economics and statistics. It collects, processes, and disseminates essential statistical data. The BLS is an independent national statistical agency serving as a statistical resource to the U.S. Department of Labor. The job requirements include U.S. citizenship, age of 16 or above, a probationary period, security clearance, a valid driver's license, and ability to travel and work in various conditions. Applicants must meet qualifications, legal and regulatory requirements, and have specialized experience or education in economics or related fields. The Department of Labor's mission is to protect workers and job seekers, improve working conditions, and promote equal employment opportunity.

Case Administrator II

Company: Judicial Branch - U.S. Courts

Location: Washington, District of Columbia Washington, District of Columbia

Posted Nov 09, 2024

The United States Court of Federal Claims is recruiting for up to two Case Administrator II positions. Case Administrators handle various case-related tasks, ensuring cases progress smoothly from initiation to conclusion, adhering to court rules and procedures. The ideal candidate should be detail-oriented, organized, and possess strong communication skills. A bachelor's degree in a relevant field is preferred, but five years of specialized experience can substitute. Benefits include a comprehensive package, including health, dental, and retirement plans.

QUALITY ASSURANCE SPECIALIST

Company: Department of the Army - Army National Guard Units

Location: East Wenatchee, Washington East Wenatchee, Washington

Posted Nov 09, 2024

The Washington Army National Guard is seeking a Quality Assurance Specialist for a permanent, excepted service position at the Army Aviation Support Facility 2 in East Wenatchee, Washington. The role involves quality control, quality inspection, contracting, purchasing, supply and storage, industrial planning, research, engineering, maintenance, and test evaluation. Applicants must have military grades E2-E7 and compatible Military Assignments: 15 Series. They must also be able to obtain a valid Washington state and military driver's license, a Government Travel Card (GTC), and maintain membership in the WA Army National Guard. The position requires ability to establish effective professional working relationships and may involve overtime. A high school diploma or GED is required, and veteran's preference does not apply to National Guard Technician positions.

Medical Records Technician (Coder)

Company: Department of Defense - Military Treatment Facilities under DHA

Location: Tacoma, Washington Tacoma, Washington

Posted Nov 09, 2024

This job posting is for a position at the Madigan Army Medical Center Office of Patient Administration Records in Tacoma, Washington. Tacoma is described as a diverse city with a mix of urban and outdoor attractions. The role involves processing and maintaining medical records, extracting data for statistical reports, and coding diagnoses and procedures using ICD-10-CM and CPT. While not required, certifications from AHIMA or AAPC are highly desirable. The position is subject to various conditions including a probationary period, background investigation, and vaccination requirements. U.S. citizenship is mandatory, and direct deposit of pay is required.

Deputy Director of Project Management

Company: Department of Energy - Department of Energy - Agency Wide

Location: Washington, District of Columbia Washington, District of Columbia

Posted Nov 09, 2024

The Department of Energy's Office of Manufacturing and Energy Management Supply Chain is seeking a dynamic, innovative executive for the role of Deputy Director for Project Management. The position requires U.S. citizenship, a clean background investigation, and completion of a public financial disclosure report. Applicants must have extensive executive leadership experience, demonstrated project management skills, and the ability to lead people and build coalitions. The application process is resume-based, and the resume must clearly document the Executive Core Qualifications (ECQs) and Mandatory Technical Qualifications (MTQs). No specific education requirements are stated.

CYP Lead - Clover CDC

Company: Department of the Navy - Commander, Navy Installations

Location: Oak Harbor, Washington Oak Harbor, Washington

Posted Nov 09, 2024

The text describes a position in a Child and Youth (CY) program, where the incumbent provides specialized developmental care and instruction for children and youth aged 6 weeks to 18 years. The role involves guidance, assistance, and mentoring for CY Program Assistants, working under the direction of a supervisor. The position requires a range of qualifications including knowledge of child development principles, skills in applying laws related to child abuse prevention, and the ability to train employees. The incumbent must also complete various checks and tests, including drug testing, background checks, and a pre-employment physical. The role is highly regulated due to its nature, with strict requirements for certifications, clearances, and adherence to Federal and State laws.

Support Associate Level IV

Company: CGI

Location: Washington, DC

Posted Nov 09, 2024

The Support Associate Level IV position involves providing comprehensive support to the customer service and adjudication departments. Key responsibilities include performing clerical tasks, utilizing office equipment and machinery for passport processing, and maintaining various databases. The role requires strong data entry skills, ability to multi-task, and excellent customer service. US Citizenship is mandatory due to government contract requirements. The position also involves training lower-level associates, interfacing with passport applicants, and handling urgent requests. The ideal candidate should have a Bachelor's Degree or equivalent experience, strong office software skills, and good hand-eye coordination.

Payroll Coordinator I - Georgetown University

Company: Aramark

Location: Washington, DC

Posted Nov 09, 2024

The Payroll Coordinator I position at Aramark involves processing payroll payments, ensuring accurate Kronos timecards, handling union reporting, and CBA rate changes. Benefits include medical, dental, vision, retirement savings plans, and paid days off. The hourly rate ranges from $26.50 to $28, with potential for additional compensation. Responsibilities also include maintaining payroll archives, validating payment requests, and assisting with direct deposit entries. The role requires strong organizational skills, ability to work under pressure, and proficiency in Microsoft applications. Aramark values equal employment opportunities and fosters professional growth.

Associate General Counsel, Ads Products

Company: Meta

Location: Washington, DC

Posted Nov 09, 2024

The Associate General Counsel, Ads Products role at Meta involves providing strategic legal advice to internal teams, primarily concerning data usage for ads and measurement. This position requires applying complex legal frameworks to new products and services, offering an opportunity to work in a growing legal team, learn about new technologies, and tackle novel legal issues in a fast-paced environment. The role demands a J.D. degree, active US state bar membership, and 8+ years of legal experience. Preferred qualifications include experience with global privacy laws, managing legal risk across jurisdictions, and working in a multi-stakeholder environment.

Project Finance Specialist

Company: Other Agencies and Independent Organizations - Development Finance Corporation

Location: Washington, District of Columbia Washington, District of Columbia

Posted Nov 09, 2024

The U.S. International Development Finance Corporation (DFC) is seeking a Project Finance Specialist. The role involves handling new project financings from initial screening to closing and funding. Key requirements include U.S. citizenship, potential for foreign travel, and a secret security clearance. Specialized experience in international project financing, particularly in emerging markets, is necessary. The position offers a comprehensive benefits package and telework suitability.

Heavy Mobile Equipment Repairer

Company: Department of the Army - U.S. Army Reserve Command

Location: Yakima, Washington Yakima, Washington

Posted Nov 09, 2024

This is a Direct Hire Authority (DHA) solicitation for a Military Technician position with the 88th Readiness Division, ECS 10, located in Yakima, Washington. The role requires active membership as a Soldier in the US Army Reserve (USAR). Qualifications include the ability to perform maintenance, repairs, and replacements on heavy mobile equipment. The position offers a $24,000 recruitment bonus, subject to a three-year service obligation to the Army Reserve Military Technician Program. Newly appointed civilians in the Federal Government may qualify for this bonus. The role involves physical effort, frequent standing, bending, reaching, stretching, climbing, and crouching, and exposure to various working conditions including drafts, dirt, grease, oils, and vehicle exhaust fumes.

Engineering Manager - Arc Cloud Platform Frameworks

Company: The Washington Post

Location: Washington, DC

Posted Nov 09, 2024

Arc XP, a cloud-based digital experience platform by The Washington Post, is seeking an Engineering Manager to lead development on its core rendering stack, including the PageBuilder Engine. This role involves working closely with various Arc product teams to enable innovative experiences and ensure a cutting-edge experience for Arc customers. The ideal candidate should have 6+ years of software engineering experience, 2+ years as a people leader, and expertise in AWS Lambda, serverless frameworks, React, and other relevant technologies. They should also possess strong leadership, communication, and project management skills.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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