Customer Service Jobs in Washington DC

81,813 open positions · Updated daily

Looking for Customer Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Washington DC area.

Food Service Worker All American

Company: Department of the Navy - Commander, Navy Installations

Location: Bremerton, Washington Bremerton, Washington

Posted Nov 09, 2024

The job description involves performing tasks such as grilling hamburgers, sandwiches, French fries, and packaging food for off-premise consumption. The role requires knowledge of food handling techniques, personal hygiene standards, and safe work procedures. The candidate must be able to sustain considerable walking, standing, bending, stooping, and lifting up to 40 pounds. A high school diploma or equivalent is required. The position necessitates strong interpersonal communication skills and the ability to follow food recipes. The role may involve working nights, weekends, and holidays.

Program Specialist

Company: Legislative Branch - Library of Congress

Location: Washington, District of Columbia Washington, District of Columbia

Posted Nov 09, 2024

The text describes a job position in the Office of External Relations, Law Library of the Library of Congress. The position is non-supervisory and not eligible for remote telework. It requires experience in event planning, program advice, problem-solving, liaison work, and communication skills. The salary is based on the Washington D.C. Metropolitan area's locality pay adjustments. The Library of Congress is an equal opportunity employer, encouraging applications from women, minorities, and persons with disabilities. Applicants must submit a complete application package and may need to undergo a personnel security/suitability investigation. Federal benefits are offered, including student loan repayment in certain service units. Veterans can claim preference, requiring appropriate documentation.

General Attorney (PNF)

Company: Department of Commerce - Office of the Secretary

Location: Washington, District of Columbia Washington, District of Columbia

Posted Nov 09, 2024

The Department of Commerce is seeking a General Attorney (PNF) for the Office of the Secretary. The role involves providing legal counsel to advance U.S. national security, foreign policy, and economic objectives by securing the ICTS supply chain. The ideal candidate should have a Juris Doctor (J.D.) degree, active bar membership, and experience in international law, national security law, rule promulgation, and litigation. Additional points for strong analytical, writing, and organizational skills.

Health Technician (Surgical)

Company: Department of Defense - Military Treatment Facilities under DHA

Location: Joint Base Lewis-McChord, Washington Joint Base Lewis-McChord, Washington

Posted Nov 09, 2024

This job posting is for a direct hire position in the Operating Rooms at Madigan Army Medical Center, JBLM, WA. The role involves assisting with surgical equipment assembly, preparing supplies for specific procedures, and sterilizing instruments. Specialized experience or relevant education is required. The position may require shift work, irregular hours, and rotating shifts. It involves regular contact with children under 18, a pre-employment drug screening, and annual physical examinations. U.S. citizenship is mandatory, and a one-year trial period may be required. Benefits include a comprehensive package, but PCS costs are not covered.

Engineering Equipment Operator

Company: Department of the Army - United States Army Installation Management Command

Location: Joint Base Lewis-McChord, Washington Joint Base Lewis-McChord, Washington

Posted Nov 09, 2024

The US Army IMCOM at Joint Base Lewis-McChord, WA, Directorate of Public Works is seeking a Direct Hire Authority candidate for a Mission Essential Engineering Equipment Operator position. The role involves operating heavy machinery, performing preventative maintenance, and handling tasks such as grading roads, pushing and pulling earth, and lifting up to 50 lbs. The position requires a valid Class A Commercial driver's license, a Tier 1 NACI background check, and passing pre-employment and annual physical exams. No specific education requirement is stated, but candidates must demonstrate sufficient knowledge and skills through experience. The role involves working in various weather conditions and terrains, and may require overtime or emergency work. Federal benefits are offered, including a comprehensive package designed to make a federal career rewarding.

Personal Banker Shops at Park Village

Company: Wells Fargo

Location: Washington, DC

Posted Nov 09, 2024

Wells Fargo is seeking an Associate Personal Banker (SAFE) for their National Branch Network. The role involves delivering exceptional customer service, building relationships, and proposing appropriate products and services. The bank emphasizes a supportive work environment with competitive salary, robust benefits, and programs for work-life balance. Wells Fargo has been recognized as one of the top workplaces for career growth in the U.S. by LinkedIn. The role requires customer interaction, understanding of bank products, and compliance with the S.A.F.E. Mortgage Licensing Act. Qualifications include customer service experience, ability to handle complex transactions, and proactive customer engagement. The position offers comprehensive benefits and a pay range of $20.00 - $27.69.

Regulations Advisor

Company: Department of the Treasury - Treasury, Financial Crimes Enforcement Network

Location: Washington, District of Columbia Washington, District of Columbia

Posted Nov 09, 2024

Join FinCEN, the U.S. financial intelligence unit, to safeguard the financial system from financial crimes. Protect the nation from terrorist financing, money laundering, and other financial crimes. Requirements include U.S. Citizenship, a Tier 2 background investigation, and enrollment in Continuous Vetting with FBI's Rap Back service. Key qualifications involve analyzing AML, CFT, and financial crime laws, and coordinating related programs. FinCEN offers flexible work schedules, telework, and competitive benefits.

Advanced Medical Support Assistant-Recruitment Incentive Authorized

Company: Department of Veterans Affairs - Veterans Health Administration

Location: Walla Walla, Washington Walla Walla, Washington

Posted Nov 09, 2024

Jonathan M. Wainwright Memorial VA Medical Center in Walla Walla, WA is currently hiring for Advanced Medical Support Assistant positions in the Health Administration Service Line. This is an open continuous announcement with an initial cutoff date for referral of eligible applications on 10/29/2024. Recruitment incentives may be authorized for new Federal appointees. The role requires U.S. Citizenship, English proficiency, and may involve a probationary period, background/security investigation, and vaccination requirements. Specialized experience in an advanced clinical setting is necessary, including knowledge of medical terminology, health care processes, policies, and procedures.

Board Relations & Special Projects Manager

Company: The Kennedy Center

Location: Washington, DC

Posted Nov 09, 2024

The Kennedy Center, a cultural hub and memorial to President John F. Kennedy, is seeking a Manager of Board Relations & Special Projects. The role involves overseeing board and staff meetings, supporting the President on strategic initiatives, and managing special projects. Key responsibilities include planning and communication for JFKC board activities, supporting the President in events and speaking engagements, and facilitating Kennedy Center Town Halls. The ideal candidate should have 5+ years of experience in nonprofit board governance, strong strategic thinking, and excellent communication skills.

Attorney-Adviser (Administrative Law)

Company: Other Agencies and Independent Organizations - Federal Election Commission

Location: Washington DC, District of Columbia Washington DC, District of Columbia

Posted Nov 09, 2024

The Federal Election Commission (FEC) is seeking a practicing attorney for a non-bargaining unit position in its Administrative Law Team, Office of General Counsel. The FEC regulates financial aspects of federal political campaigns and administers public financing of presidential campaigns. The role requires U.S. citizenship, a J.D. or LL.B degree, active bar membership, and relevant professional experience. Applicants must meet Basic Requirements (education and bar membership) and specific Experience Requirements based on the desired grade level (GS-13 or GS-14). The position involves legal research, analysis, drafting documents, and oral presentations. FEC offers competitive salaries and benefits including health insurance, retirement plan, and flexible work schedules.

COMMAND AND CONTROL SPECIALIST

Company: Department of the Air Force - Air National Guard Units

Location: Fairchild AFB, Washington Fairchild AFB, Washington

Posted Nov 09, 2024

This is a Title 32 Excepted Service Bargaining Unit Technician position for a COMMAND AND CONTROL SPECIALIST at the 141st Air Refueling Wing, Fairchild AFB, Washington. The appointment is temporary, excepted service, and advertised as ENLISTED. The role requires military grades of E5 and compatible military assignments of 1C3X1. Applicants must maintain WA Air National Guard membership, obtain necessary security clearance, and adhere to the Lautenberg Amendment. The position involves mission planning, coordination, and communication. General experience is required in following directives, interpreting regulations, and communicating with others. Specialized experience is needed in mission planning for C2 duties. A high school diploma or GED is required, with potential substitution of education for specialized experience. The role offers a comprehensive benefits package as part of a U.S. government career.

CIO/COO Front Office Strategy Consultant/Advisor (Open to Remote)

Company: Fannie Mae

Location: Washington, DC

Posted Nov 09, 2024

Fannie Mae is seeking a CIO/COO Front Office Strategy Consultant/Advisor with at least 6 years of relevant experience, preferably with a background in strategic planning, financial services, and technology. The role involves developing comprehensive board and management committee materials, collaborating with various departments, and providing expertise on designing and implementing programs or initiatives. The successful candidate will have exceptional written and verbal communication skills, strong organizational skills, and proficiency in Microsoft Office Suite. Fannie Mae offers a flexible hybrid work environment and a comprehensive benefits package.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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