Customer Service Jobs in Washington DC

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Looking for Customer Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Washington DC area.

Retail Shop Manager on Duty, Washington DC

Company: Equinox

Location: Washington, DC

Posted Nov 01, 2024

Equinox Group, a high-growth collective of influential lifestyle brands, is seeking an energetic Retail Shop Manager on Duty. The role involves directing and motivating the sales team, ensuring high customer service, operational excellence, and adherence to company policies. Responsibilities include achieving sales goals, coaching associates, maintaining brand standards, and building effective relationships. The ideal candidate should have proven leadership, retail experience, excellent communication skills, and the ability to work varied schedules. Competitive salary, benefits, and commission opportunities are offered.

Studio Manager, 14TH - SoulCycle

Company: Equinox

Location: Washington, DC

Posted Oct 31, 2024

Equinox Group, a high-growth collective of influential lifestyle brands including SoulCycle, Equinox, Blink, Pure Yoga, Equinox Hotels, and Equinox Media, is seeking a Studio Manager. The ideal candidate will embody the SoulCycle culture, have strong business acumen, and be interpersonally savvy. Responsibilities include fostering the SoulCycle community, developing holistic business plans, building effective teams, and creatively problem-solving. The role requires superior customer service skills, organization, clear communication, and flexibility, including working weekends and holidays.

Part-time, Kids Club Associate, Wisconsin Ave

Company: Equinox

Location: Washington, DC

Posted Nov 01, 2024

Equinox Group, a high-growth collective of influential lifestyle brands, is seeking energetic Kids' Club Associates for its state-of-the-art fitness club. The role involves creating a safe, interactive environment for children, requiring CPR certification and excellent communication skills. Equinox offers competitive pay, benefits, and commission opportunities, along with a complimentary club membership and perks with their services.

Pharmacy Technician

Company: CVS Health

Location: Washington, DC

Posted Oct 31, 2024

CVS Health is inviting applications for Pharmacy Technicians, emphasizing their commitment to human-centric healthcare. The role involves delivering compassionate care, managing pharmacy workstations, and ensuring regulatory compliance. New hires must complete a training program and meet state licensing requirements. The position offers opportunities for career growth and a range of benefits, including medical, dental, vision, 401(k), life insurance, disability benefits, and well-being programs.

Lactation Consultant Nurse (Per Diem Bellevue)

Company: Kaiser Permanente

Location: Bellevue, Washington

Posted Nov 01, 2024

The role of a Lactation Consultant Nurse involves coordinating and monitoring newborn care and providing lactation support to new mothers postpartum. Essential responsibilities include comprehensive newborn assessment, lactation support, coordination of necessary services, and consultation with healthcare providers. The nurse also conducts lactation or newborn visits, identifies educational gaps, and provides staff education. Precise record-keeping and participation in regional lactation workgroups are also required. Basic qualifications include a Registered Nurse License, recent nursing experience, and graduation from an accredited nursing program.

Requirements/ IVV&T Engineer

Company: SAIC

Location: Washington DC

Posted Nov 01, 2024

SAIC is seeking a RequirementsIVVampT Engineer to work on the Landmark GSS program. The role involves providing technical guidance and oversight in support of the customers Integration VerificationTest Validation amp Transition IVVT function.

Pharmacy Technician

Company: CVS Health

Location: Washington, DC

Posted Oct 31, 2024

CVS Health is inviting applications for Pharmacy Technicians, emphasizing their commitment to human-centric healthcare. The role involves delivering compassionate care, managing prescriptions, and ensuring regulatory compliance. New hires must complete a training program and meet state licensing requirements. The position offers opportunities for career growth and a range of benefits, including medical, dental, vision, 401(k), life insurance, disability benefits, well-being programs, and more. CVS Health values accountability, caring, collaboration, innovation, and integrity.

FAST Labs - Senior Principal Scientist for Edge and Spectral AI (Hybrid)

Company: BAE Systems, Inc.

Location: Washington DC

Posted Oct 31, 2024

The job description is for a Senior Principal Scientist position at BAE Systems, leading the Edge and Spectral Artificial Intelligence AI research group. The role involves designing, developing, and executing innovative scientific solutions to complex technical problems, and requires a strong background in AI, machine learning, and cognitive electronic warfare.

Senior Paralegal

Company: Leidos

Location: Washington, DC

Posted Nov 01, 2024

Leidos is hiring for a Senior Paralegal position in Washington, DC, supporting the Civil Rights Division of the Department of Justice. The role involves working on high-profile cases, conducting legal research, drafting memoranda, and communicating with various teams. Key responsibilities include reviewing case materials, identifying conflicting statements, and using litigation support tools like Relativity. The position requires a paralegal certificate, at least two years of litigation experience, and proficiency in legal research tools. Desired qualifications include trial experience and Spanish language skills. The role offers opportunities for skill development and competitive compensation.

Occupational Therapist - Inpatient

Company: Mercy

Location: Washington, Missouri

Posted Nov 01, 2024

Mercy is a healthcare organization that values compassionate care and exceptional service. They offer careers that align with individual skills and heart, and have been recognized as a 'Top 100 Places to Work' by Modern Healthcare Magazine. The role involves providing patient care, displaying advanced treatment skills, and promoting departmental growth. Mercy provides comprehensive benefits including health, vision, dental coverage, PTO, tuition reimbursement, and retirement funds. They emphasize a positive outlook, strong advocacy, collaboration, and a commitment to delivering excellent care.

Build an Excellent Practice in the Columbia River Valley - GI Opening- Aggressive Comp Package

Company: Lifepoint Health

Location: Pasco, Washington

Posted Nov 01, 2024

Lourdes Medical Center in Pasco, Washington is recruiting a Gastroenterology Physician. The position is part of a multi-specialty group located 8 miles from the main hospital campus. Lourdes Medical Center, a 99-bed acute care facility, has a long history of community service dating back to 1916. Pasco, part of the fast-growing Tri-Cities region, offers numerous outdoor activities and is conveniently located near major U.S. cities. The recruitment package includes base salary, wRVU production incentive, CME allowance, sign-on bonus, medical debt assistance, relocation allowance, health benefits, retirement plan, and marketing support.

Customer Success Manager, SLED

Company: Cloudflare

Location: Washington, DC

Posted Nov 01, 2024

Cloudflare, a leading company in the Internet infrastructure sector, is seeking a Customer Success Manager for its US Public Sector team. The role involves managing customer relationships, ensuring their success with Cloudflare's solutions, and driving mutual growth. The company is committed to building a diverse and inclusive team, offering competitive compensation, benefits, and opportunities for professional growth. Cloudflare's mission is to help build a better Internet, evident in initiatives like Project Galileo, Athenian Project, and the 1.1.1.1 public DNS resolver.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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