Customer Service Jobs in Washington DC

81,813 open positions · Updated daily

Looking for Customer Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Washington DC area.

Senior Litigation Counsel, Global Legal

Company: TikTok

Location: Washington, DC

Posted Oct 31, 2024

TikTok, a leading platform for short-form mobile video, is seeking a highly experienced litigation attorney. The role involves handling general litigation, pre-litigation claims, and all related matters. The ideal candidate should have in-depth litigation experience, preferably in tech or media, and substantial experience with legal issues related to consumer-facing technology. They must be able to research complex legal questions, demonstrate strong judgment, and have excellent communication skills. TikTok values diversity and inclusivity, aiming to inspire creativity and bring joy through its platform.

Retail Key Holder

Company: Kendra Scott

Location: Washington, DC

Posted Oct 31, 2024

Kendra Scott, a fashion-lifestyle brand, seeks a Key Holder to support store leadership, ensure a WOW guest experience, and drive sales. The ideal candidate should have retail experience, passion for customer service, strong problem-solving skills, and a positive attitude. They must be flexible, organized, and communicate effectively. The role involves maintaining store safety, building brand awareness through community initiatives, and collaborating with the team to provide exceptional service.

Associate Director, Political Affairs & Insights

Company: Novartis

Location: Washington, DC

Posted Oct 31, 2024

The Associate Director, Political Affairs & Insights will lead the development and management of a comprehensive US Government Affairs political program. This includes overseeing the Novartis Political Action Committee (PAC), corporate political giving, grassroots engagement, and political trend analysis. Key responsibilities involve reimagining and managing PAC activities, developing a data-driven corporate giving program, conducting political horizon scanning, and managing the political calendar. The role also includes overseeing the political program budget, leading employee engagement programs, managing LDA filings, and advising US GA Head and Government Affairs leadership.

Sr. Systems Administrator

Company: Leidos

Location: Washington, DC

Posted Oct 31, 2024

The Leidos National Security Sector is seeking a Senior Systems Administrator for a position at the Pentagon. The role involves supporting the G2 Army MI Enterprise / SENTINEL program, providing IT services, and managing Microsoft server infrastructure. Key responsibilities include administering Active Directory services, integrating new technologies, and leading projects. The ideal candidate should have a Bachelor's degree with 8+ years of relevant experience or a Master's degree with 6+ years, along with an active DoD TS/SCI security clearance and DoD 8570 (8140) certification. Preferred qualifications include knowledge of systems like ACAS, Azure, DHCP, DNS, HBSS, Hyper-V, Microsoft 365, SCCM, SharePoint, SQL, SMTP, and VMware, as well as experience with help desk ticketing tools and PowerShell.

Barista -Georgetown University

Company: Aramark

Location: Washington, DC

Posted Oct 31, 2024

Aramark is hiring full-time Baristas for a dynamic role with unlimited career growth. The position involves preparing specialty drinks, assisting with food preparation, and handling customer transactions. The hourly rate is $21.55-$22.55, with comprehensive benefits including medical, dental, vision, and retirement savings plans. Previous experience in customer service, cash handling, and barista roles is preferred. The role requires basic math skills, ability to work independently, and adherence to health and safety guidelines. Aramark is committed to equal employment opportunities and fostering professional growth.

Help Desk Support Specialist

Company: Leidos

Location: Washington, DC

Posted Oct 31, 2024

Leidos' National Security Sector is offering a Help Desk Support Specialist position at the Pentagon. The role involves providing ITIL-aligned service desk support for a Microsoft Enterprise software environment, managing incident tickets, service requests, and change requests. The position requires an active Top Secret SCI DoD security clearance and at least 5 years of related technical support experience. The ideal candidate should have DoD IAT Level II certification and be able to obtain a Computing Environment (MTA/MCSA-Win 11) within 90 days of hire. The pay range is $49,400.00 - $89,300.00.

Research Editor, Due Diligence

Company: Dow Jones

Location: Washington, DC

Posted Oct 31, 2024

Dow Jones is seeking a Research Editor for its Due Diligence team. The role involves creating high-quality reports on companies and individuals using public and proprietary databases. The editor will ensure reports meet client requirements for accuracy and timeliness, and contribute to the creation and maintenance of guidelines and tools. The ideal candidate will have excellent English writing skills, fluency in at least one additional language, strong research skills, and knowledge of international affairs. Previous experience in Due Diligence is preferred. Benefits include comprehensive healthcare, retirement plans, and lifestyle programs.

Cashier - Georgetown University

Company: Aramark

Location: Washington, DC

Posted Oct 31, 2024

Aramark is hiring a Cashier with an hourly rate of $20.65. The role involves operating a register, handling transactions, greeting customers, maintaining a clean work environment, and ensuring product stock levels. Previous customer service and cash handling experience is preferred. Benefits include medical, dental, vision, and work-life resources. The company emphasizes equal employment opportunity and non-discrimination.

Radiologic Technologist

Company: Kaiser Permanente

Location: Seattle, Washington

Posted Oct 31, 2024

The role involves providing Radiology services to patients, ensuring high-quality imaging, and maintaining diagnostic equipment. Key responsibilities include performing quality general radiographic and specialty images, positioning patients for optimal imaging, and adhering to safety standards. The job requires strong communication skills, a commitment to customer service, and strict adherence to radiation safety and infection control practices. A Graduate of an approved accredited radiologic technology program is required, along with certification as a Radiologic Technologist in Washington.

Medical Office Administrator I - Spokane WA (Veradale/South Hill)

Company: Kaiser Permanente

Location: Spokane, Washington

Posted Oct 31, 2024

This job involves managing and coordinating medical operations, directing program design and implementation, and ensuring departmental performance. The role requires a bachelor's degree in healthcare or related field, or equivalent experience. Key responsibilities include creating a culture of compliance, maintaining knowledge of Kaiser Permanente's policies, and managing programs for care delivery and administrative operations. The ideal candidate will have broad healthcare knowledge, experience in program development, and strong interpersonal skills.

Patient Care Technician

Company: DaVita

Location: Washington, DC

Posted Oct 31, 2024

DaVita Kidney Care is launching a new service line, DaVita Skilled Nursing Dialysis Services, to provide dialysis care on-site at skilled nursing facilities. This role involves providing comprehensive patient care, working in conjunction with dialysis RNs, and managing hemodialysis machine setup. The position offers a mix of classroom and hands-on training, competitive pay, and a robust benefits package. Ideal candidates have prior hemo-dialysis experience, high school diploma, and basic computer skills. DaVita values diversity and offers opportunities for professional growth.

Phlebotomist

Company: Labcorp

Location: Washington, DC

Posted Oct 31, 2024

Labcorp is seeking a Phlebotomist for a client office in Washington, D.C. The role involves providing exceptional customer service, performing skilled specimen collections, and representing the company. The position offers opportunities for continuous growth and comprehensive benefits including medical, dental, vision, life insurance, STD/LTD, 401(k), PTO, tuition reimbursement, and an employee stock purchase plan. The ideal candidate should have a high school diploma or equivalent, phlebotomy certification, and 2 years of experience. They must be fully vaccinated against COVID-19 and possess strong communication skills, the ability to work independently or in a team, and flexibility for overtime.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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