Customer Service Jobs in Washington DC

81,813 open positions · Updated daily

Looking for Customer Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Washington DC area.

Senior Security Engineer - Penetration Testing

Company: CVS Health

Location: Washington, DC

Posted Oct 30, 2024

CVS Health is seeking a skilled penetration tester with at least 5 years of experience, including 3 years in application and network penetration testing. The role involves conducting advanced tests on web applications, mobile applications, network infrastructure, and cloud environments. The ideal candidate should have offensive security certifications, experience with cloud environments, and a deep understanding of network protocols, operating systems, and application technologies. They should also be able to develop scripts, tools, or methodologies to enhance CVS's penetration testing processes and present results effectively. The company offers a competitive pay range, comprehensive benefits, and a culture that values diversity, inclusion, and belonging.

Oral Surgeon

Company: Nuvia Dental Implant Center

Location: Bellevue, Washington

Posted Oct 31, 2024

Nuvia Dental Implant Center in Bellevue, WA is hiring a skilled Oral Surgeon. The position offers a high earning potential of $500,000 - $1,000,000+ per year, a steady stream of cases, and a bonus structure based on volume. The company provides CRNA, sedation, and secure airway for every case, ensuring worry-free procedures. Nuvia focuses on AOX cases for a streamlined surgical experience, with permanent next-day restoration provided by on-site restorative docs. The role involves performing dental implant surgery, collaborating with restorative doctors, and delivering comprehensive patient care. The company culture is described as excellent with a strong team spirit, and they prioritize their surgeons' professional growth.

Operations Director

Company: CBRE

Location: Washington, DC

Posted Oct 31, 2024

CBRE is seeking a Technical Sr. Manager for their Engineering and Technical Services division. The role involves managing a team responsible for mechanical operations, maintenance, communications, energy management, and workforce development programs for facilities, campuses, or building portfolios. Key responsibilities include supervising employees, coordinating daily activities, managing operations and maintenance, and overseeing building systems. The ideal candidate should have a Bachelor's Degree, 5-8 years of relevant experience, and strong leadership skills. CBRE offers competitive benefits, a culture of respect and integrity, and opportunities for career growth.

Office Director

Company: U.S. Department of State

Location: Washington, DC

Posted Oct 31, 2024

The Office Director for Refugee Admissions position is located in the Bureau of Population, Refugees, and Migration (PRM) within the U.S. Department of State. The role involves formulating policy, engaging in diplomacy, and managing the distribution of funds to implement the U.S. Refugee Admissions Program (USRAP). The incumbent will oversee operational management of the worldwide system of refugee admissions, provide policy advice and technical guidance, and engage in outreach to build support for the USRAP. The position requires U.S. citizenship, a Top Secret security clearance, and the ability to pass a background security investigation.

Senior Market Leader - Washington, DC

Company: Metropolis Technologies

Location: Washington DC

Posted Oct 31, 2024

The job posting is for a Senior Market Leader position at Metropolis, a company that develops advanced computer vision and machine learning technology. The role requires strategic leadership, market analysis, and customer service excellence. The ideal candidate will have a strong background in parking management, excellent leadership skills, and a deep understanding of customer service excellence.

Director, Strategic Alliances - CAE and EDA

Company: NVIDIA

Location: Washington, DC

Posted Oct 30, 2024

NVIDIA is seeking a passionate technologist with CAE and EDA expertise to lead strategic partnerships, collaborations, and SDK adoption. The Director of Strategic Alliances will build and manage a team, engage with key opinion leaders, ISVs, and influential researchers, and evangelize the NVIDIA platform. The role involves driving early adoption of new products, hosting events, and requires a strong understanding of CAE and EDA technologies. NVIDIA offers a competitive salary, equity, and benefits, and is committed to fostering a diverse work environment.

MRI Technologist - 40 Hrs - 10K SOB

Company: Kaiser Permanente

Location: Seattle, Washington

Posted Oct 30, 2024

The job posting is for a Radiologic Technologist position with a focus on MRI imaging. The role involves providing high-quality patient imaging, ensuring patient safety, and maintaining equipment. Key responsibilities include performing diagnostic tests, providing customer service, maintaining safety standards, and adhering to regulatory requirements. The position offers competitive wages, a position premium of $6 per hour, and a $10,000 sign-on bonus. Essential qualifications include a High School Diploma/GED, Certified Radiologic Technologist (Washington) license, and Radiologic Technologist Certification from the American Registry of Radiologic Technologists. Preferred qualifications include MRI experience and experience with cross-sectional anatomy.

CIO/COO Front Office Strategy Consultant/Advisor (Open to Remote)

Company: Fannie Mae

Location: Washington, DC

Posted Oct 30, 2024

Fannie Mae offers a role for a COO Front Office - Program Management - Advisor. The position involves advising leadership on managing programs that address strategic initiatives and business issues. Responsibilities include developing board and management committee materials, providing expertise on program design, and evaluating program progress. The ideal candidate has 6+ years of relevant experience, strong communication skills, and proficiency in Microsoft Office Suite.

Senior Project Manager, Environmental Compliance

Company: DFM Development Services LLC

Location: Washington DC

Posted Oct 31, 2024

DFM Development Services LLC is seeking a Senior Project Manager to join their team. The ideal candidate will provide exceptional client service, actively network with decision-makers, and learn to use Salesforce. The company offers a competitive salary, yearly bonus, and benefits.

Compliance and Ethics - Internal Investigator (Flexible Hybrid)

Company: Fannie Mae

Location: Washington, DC

Posted Oct 31, 2024

Fannie Mae offers a role for an Internal Investigation Advisor to conduct complex investigations into alleged employee misconduct. The role involves comprehensive investigations, drafting reports, advising senior leaders, and maintaining case files. The ideal candidate has 6-8 years of investigation experience, excellent analytical skills, and a commitment to ethical culture. Fannie Mae is a flexible hybrid company committed to fostering diversity and inclusion.

RN Case Manager Liaison Nurse (ER/ED) - 0.75 FTE Seattle WA (Swedish First Hill ER) 5K Hiring Incentive

Company: Kaiser Permanente

Location: Seattle, Washington

Posted Oct 31, 2024

The Care Manager, or Liaison Nurse, is responsible for managing patient care in two settings, focusing on optimal health outcomes and appropriate resource utilization. They assess patients, develop care plans, coordinate interventions, and collaborate with healthcare teams. The role requires a minimum of three years of recent RN experience, a Bachelor's degree, and a Registered Nurse License in Washington. Preferred qualifications include experience in utilization review, care coordination, or disease management, and a Bachelor's of Science in Nursing.

Radiologic Technologist - 40 Hrs 3/12's - Seattle - 10K SOB

Company: Kaiser Permanente

Location: Seattle, Washington

Posted Oct 31, 2024

The job posting is for a Radiology position that offers competitive wages, a position premium of $6 per hour, and a $10,000 sign-on bonus. The role involves providing Radiology services to patients, ensuring patient safety, and maintaining high-quality imaging. Responsibilities include preparing Radiology rooms, developing images, maintaining equipment, and adhering to safety standards. The ideal candidate should have strong communication skills, knowledge of growth and development principles, and commitment to self-improvement. They must also maintain patient and staff confidentiality.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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