Customer Service Jobs in Washington DC

81,813 open positions · Updated daily

Looking for Customer Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Washington DC area.

Technology Partner Specialist- DC Market

Company: IBM

Location: US Washington

Posted Oct 29, 2024

The role of a Technology Partner Specialist at IBM involves working with clients to craft solutions to their complex technology challenges. The job requires a consultative approach, deep technical expertise, and the ability to lead and collaborate with others. The company offers excellent onboarding, a learning culture, and ongoing development opportunities.

Legal E-Billing Coordinator

Company: Gucci

Location: Washington DC

Posted Oct 26, 2024

GEICO is seeking a highly organized and detail-oriented Legal eBilling Coordinator to support attorneys and the legal department's External Engagements Team. The ideal candidate will have strong technical, analytical, and project management skills, and be able to work in a fast-paced environment.

Senior Account Executive, Media & Advertising Solutions

Company: Pure Integration

Location: Washington DC

Posted Oct 26, 2024

pureIntegration is a technology consulting firm looking for a Senior Account Executive Media & Entertainment to join their Sales team. The role demands a proactive leader with a robust track record of enterprise sales in professional services and solutions.

Senior FP&A Analyst (TX or DC) (R2974)

Company: Shield AI

Location: Washington DC

Posted Oct 26, 2024

Shield AI is a venture-backed defense technology company that is building intelligent systems to protect service members and civilians. The company is looking for a Senior FP&A Analyst to play a critical role in budgeting, forecasting, and financial reporting.

Partner Sales Manager

Company: Nasuni

Location: Washington DC

Posted Oct 29, 2024

The job posting is for a Partner Sales Manager role at Nasuni, a leading hybrid cloud storage solution company. The role requires experience in enterprise software sales, recruiting, and selling to and through global system integrators, national value-added resellers, and regional system integrators. The company offers comprehensive benefits packages, including paid time off, incentive stock options, and flexible remote work policy.

Network Engineer

Company: Walker & Dunlop

Location: Washington DC

Posted Oct 26, 2024

The job posting is for a Network Engineer position at Walker & Dunlop, a company that provides capital to the commercial real estate industry. The company is committed to creating meaningful social, environmental, and economic change in its communities. The job requires technical knowledge and experience in monitoring, security, and maintenance of an enterprise network environment.

Lead Power Platform / Power Pages Developer

Company: Procentrix

Location: Washington DC

Posted Oct 29, 2024

The job description is for a Lead Power Platform Developer position at Procentrix, a company that offers professional services and innovative solutions. The role requires experience in architecting and delivering solutions in the Microsoft Power Platform, as well as strong communication skills.

Counsel - Chevy Chase, MD (HYBRID)

Company: Gucci

Location: Washington DC

Posted Oct 26, 2024

GEICO is seeking a highly skilled motivated and detail-oriented individual to serve as Senior Counsel Corporate in the Legal Operations Commercial amp Corporate Law Division of its Legal Department. The role provides corporate law legal advice to cross-functional stakeholders and senior leaders, and requires a Juris Doctor JD degree from an accredited law school and admission to practice law in at least one US jurisdiction.

US Field Strategist - SLED

Company: Palo Alto Networks

Location: Washington DC

Posted Oct 26, 2024

Palo Alto Networks is a company that values innovation, disruption, and cybersecurity. They are looking for a Field Strategist to join their team and help shape the future of cybersecurity. The role involves working with customers, building relationships, and providing expert content to drive demand for repeatable sales plays.

Proposal Manager

Company: Red Carrot

Location: Washington DC

Posted Oct 28, 2024

The job posting is seeking an experienced Proposal Manager to join the business development team. The role involves managing proposal efforts, developing and delivering winning proposals, and collaborating with business development and operational personnel.

Senior Data Scientist

Company: Resonate

Location: Washington DC

Posted Oct 26, 2024

Resonates Data Science team is on a mission to push the boundaries of AI-driven consumer insights, delivering best-in-class, privacy-conscious, and scalable predictions. They are seeking a Senior Data Scientist who combines deep expertise with a passion for learning, teaching, and delivering transformative products.

Account Executive - Northwest Territory

Company: Azul

Location: Washington DC

Posted Oct 28, 2024

Azul is offering an exciting opportunity for experienced software sales executives to join their dynamic and growing sales team. The role involves cultivating relationships with clients, prospecting new opportunities, and consistently closing business. The company offers comprehensive compensation and healthcare packages, equity program, and work-life balance.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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