Customer Service Jobs in Washington DC

81,813 open positions · Updated daily

Looking for Customer Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Washington DC area.

Systems Engineer

Company: CACI International Inc

Location: Washington DC

Posted Oct 25, 2024

CACI is seeking a Systems Engineer to work on transforming legacy applications into a cloud environment. The job requires technical leadership, system administration, and security expertise. The company offers competitive benefits, flexible work schedule, and opportunities for growth and development.

DEED Laboratory Support - Technical Specialist III/IV - Electronics

Company: The Aerospace Corporation

Location: Washington DC

Posted Oct 26, 2024

The Aerospace Corporation is a trusted partner to the nation's space programs, providing innovative solutions and technical expertise. The company is committed to providing an inclusive and diverse workplace, and offers a range of benefits and opportunities for growth and development.

Principal Site Reliability Engineer

Company: ScienceLogic

Location: Washington DC

Posted Oct 25, 2024

ScienceLogic is looking for a Principal Site Reliability Engineer to join their team. The company is going through a product transformation and is looking for someone with experience in building cloud technologies in a secure manner. The role involves enhancing the company's SaaS infrastructure security protocols, collaborating with the organization to design and operationalize SaaS services, and leading design reviews and buildout of secure systems.

Lead Data Analyst

Company: CareJourney

Location: Washington DC

Posted Oct 25, 2024

CareJourneys mission is to empower individuals and organizations with open clinically-relevant analytics and insights. They are a fast-growing startup looking for driven professionals to join their team. The company offers competitive benefits and a fun and exciting environment.

Customer Success Manager - SLED

Company: Cloudflare

Location: Washington DC

Posted Oct 26, 2024

Cloudflare is seeking a dynamic and experienced Customer Success Manager to join their growing US Public Sector team. The role involves developing and nurturing relationships with customers, driving mutual growth and success, and ensuring customers are empowered to succeed with Cloudflare's solutions.

Work From Home Principal Associate, Process Manager Servicing Backoffice Horizontal

Company: Capital One

Location: Washington DC

Posted Oct 25, 2024

The job posting is for a Process Manager position at Capital One, requiring experience in process management, Microsoft Office, and G Suite. The role involves leading and owning process improvement work, collaborating with teammates, and developing formal process documentation. The job is 100% remote and requires a secure home office environment and reliable internet connection.

Director, C4 Menace FoS Business Development, C2 Systems

Company: Anduril

Location: Washington DC

Posted Oct 25, 2024

Anduril Industries is a defense technology company that is transforming US and allied military capabilities with advanced technology. The company is committed to bringing cutting-edge autonomy, AI, computer vision, sensor fusion, and networking technology to the military. The ideal candidate will be a proven growth leader with experience in shaping and capturing DoD business opportunities.

Senior Software Architect for Modeling and Simulation

Company: The Aerospace Corporation

Location: Washington DC

Posted Oct 26, 2024

The Aerospace Corporation is a trusted partner to the nation's space programs, providing innovative solutions and technical expertise. They are committed to providing an inclusive and diverse workplace and offer a competitive compensation package.

Public Sector Account Executive

Company: Strider

Location: Washington DC

Posted Oct 26, 2024

Strider Technologies is a mission-driven company that empowers organizations to secure and advance their technology and innovation. The company is looking for a Public Sector Account Executive to establish and expand relationships within the US Government and broader public sector.

Director, Navy Business Development, C2 Systems

Company: Anduril

Location: Washington DC

Posted Oct 25, 2024

Anduril Industries is a defense technology company that is committed to bringing cutting-edge autonomy, AI, computer vision, sensor fusion, and networking technology to the military. The company is looking for a leader to build a cohesive data-driven strategy within the US Navy C2 market and to develop and maintain effective working relationships with critical Navy stakeholders.

Audit Specialist

Company: UMB Banks

Location: Washington DC

Posted Oct 26, 2024

The text describes the Alternative Investments Team and the Audit team at UMB, highlighting their services, team dynamics, and benefits. It also mentions the role of an Audit Specialist and the company's commitment to inclusion and diversity.

Advisor Support Specialist

Company: Atria Wealth Solutions

Location: Washington DC

Posted Oct 25, 2024

Atria Wealth Solutions Inc is looking for an Advisory Support Specialist to process business, provide customer service, and utilize Docupace workflow. The company offers a rewarding career path, good benefits, and a collaborative culture.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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