Customer Service Jobs in Washington DC

81,813 open positions · Updated daily

Looking for Customer Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Washington DC area.

Manager, Financial Systems

Company: Datadog

Location: Washington, DC

Posted Oct 18, 2024

Datadog is seeking a Manager, Financial Systems with a technical background and expertise in ERP systems, particularly NetSuite. The role involves leading a team of financial systems analysts, optimizing finance systems, managing strategic projects, resolving complex issues, collaborating with cross-functional teams, and providing system training and support. The ideal candidate should have extensive functional experience in financial processes, technical proficiency, a proven track record, leadership experience, strategic impact, and expertise in automation and data integration. Datadog values a collaborative office culture and offers competitive benefits and growth opportunities.

DevOps Engineer, Google Public Sector

Company: Google

Location: Washington, DC

Posted Oct 17, 2024

Google's Security team is seeking a Security Engineer with extensive experience in security assessments, engineering, and protocols. The role involves working with software engineers to identify and fix security flaws, and developing code for mission applications. The engineer will also interface between customer developers and internal teams, and manage/debug microservice containers running within Kubernetes. The US base salary range for this full-time position is $161,000-$239,000 + bonus + equity + benefits.

Instructional Design, Project Manager

Company: Association for Talent Development (ATD)

Location: Washington DC

Posted Oct 18, 2024

The job description is for an Instructional Design Project Manager at the Association for Talent Development (ATD). The role involves developing innovative learning solutions, leading project teams, and analyzing data to optimize the product portfolio. The company offers a range of benefits, including medical and dental benefits, paid time off, and professional development opportunities.

Assistant Studio Manager, 14TH

Company: Equinox

Location: Washington, DC

Posted Oct 18, 2024

SoulCycle is seeking an Assistant Studio Manager to contribute to the company's growth. The ideal candidate should embody the SoulCycle culture, have strong interpersonal skills, and be customer-focused. They must be organized, able to manage processes, and plan effectively. The role involves fostering the SoulCycle community, providing exceptional hospitality, managing conflicts, and supporting business plans to exceed ridership and retail goals.

Technical Recruiter, Legal and Government Affairs

Company: SpaceX

Location: Washington, DC

Posted Oct 18, 2024

SpaceX is seeking a Technical Recruiter with experience in legal and government affairs for a full-time position in Washington D.C. The role involves sourcing, screening, interviewing, and onboarding top talent for mission-critical positions. The recruiter will act as a partner to client groups, representing SpaceX with professionalism, pride, and enthusiasm. The day-to-day routine includes meeting with client groups, screening candidates, sourcing candidates, discussing candidates with client groups, giving tours, attending interviews, and managing the offer process. Basic qualifications include a bachelor's degree and 1+ years of recruiting experience, or equivalent. Preferred skills include experience with in-house recruiting, technical recruiting, high volume recruiting, and non-standard recruiting methods. The position requires extended hours and onsite full-time work. Compensation includes a pay range of $75,000.00 - $115,000.00 per year, plus benefits and potential long-term incentives.

Senior Fraud Analyst

Company: Robinhood

Location: Washington, DC / Remote

Posted Oct 18, 2024

Robinhood, a fintech company, is seeking a Senior Fraud Analyst to join its Credit Card Fraud & Risk team. The role involves managing fraud risk for the Robinhood Gold Card, developing fraud detection strategies, and collaborating with cross-functional teams. The company offers competitive compensation, benefits, and a commitment to diversity and inclusion.

Experienced Audit Staff Associate - Rockville, MD

Company: Marcum

Location: Washington DC

Posted Oct 17, 2024

Marcum LLP offers a great career with exceptional benefits, including a competitive salary, flexible work options, and industry-leading technology. The company values its employees' contributions and supports their professional growth.

Pharmacy Intern - Grad

Company: CVS Health

Location: Washington, DC

Posted Oct 18, 2024

CVS Health is offering a Graduate Pharmacist Intern position with opportunities for professional growth and making a significant impact in healthcare. The role involves working closely with a licensed pharmacist, ensuring patient safety, and contributing to the company's mission of improving healthcare. Key responsibilities include leading with empathy, supporting team development, identifying business opportunities, and adapting to a dynamic healthcare environment. The ideal candidate should be a PharmD graduate from a U.S. accredited program, possess strong communication skills, and be able to lift up to 20 lbs.

Enterprise Account Executive, Corporates

Company: Thomson Reuters

Location: Washington, DC

Posted Oct 18, 2024

This role involves developing account plans for new and existing accounts, prospecting new customers, and closing full solution sales to corporate customers. The position is remote-based, covering the central US, with a preference for locations like MN, WI, IL, KS, TX, OK, IA, MO, LA, NE, AR. Key responsibilities include prospecting, account management, meeting sales goals, cross-functional collaboration, relationship building, and maintaining Salesforce records. The ideal candidate should have a proven track record in selling complex software solutions to large enterprises, experience selling to C-level executives, and a strong commitment to the company's mission. Benefits include comprehensive wellbeing programs, a globally recognized culture, learning and development opportunities, social impact initiatives, and purpose-driven work.

Multifamily Customer and Partner Engagement Senior Associate (Flexible Hybrid)

Company: Fannie Mae

Location: Washington, DC

Posted Oct 18, 2024

Fannie Mae is seeking a Multifamily Customer and Partner Engagement Senior Associate for a flexible hybrid role. The role involves overseeing customer network development, supporting customer support activities, and planning operational activities. Key responsibilities include reviewing multifamily transactions, managing deal screenings and underwriting, identifying executives to support customer relationships, and promoting Fannie Mae's products and services. The ideal candidate will have 2 years of related experience, strong communication skills, and experience with MS Office Suite. Fannie Mae offers a comprehensive benefits package and is committed to fostering a diverse and inclusive workplace.

Sr. Public Relations Associate (Flex Hybrid)

Company: Fannie Mae

Location: Washington, DC

Posted Oct 17, 2024

Fannie Mae is seeking a Sr. Public Relations Associate (Flex Hybrid) to design and implement media and public relations policies, objectives, and initiatives. The role involves expanding external understanding of the organization's business, performance, and strategy, managing media relations, and evaluating all forms of communication for public release. The ideal candidate will have 2 years of related experience, a degree in English, Journalism, or Communications, and strong skills in economics, finance, and communication. Fannie Mae offers a flexible hybrid work environment and a comprehensive benefits package.

Software Portfolio Lead (TS/SCI Onsite)

Company: Deloitte

Location: Washington, DC

Posted Oct 18, 2024

Deloitte is seeking a Portfolio Lead to work on mission-critical cloud projects for government entities. The role involves driving product success, defining visions, managing roadmaps, and collaborating with cross-functional teams. The ideal candidate should have a TS/SCI security clearance, a bachelor's degree, 5+ years of agile software product delivery experience, and expertise in backlog management. Familiarity with AWS, Confluence, Jira, and M365 is desired. The role requires 60% on-site work at a client SCIF in NW Washington D.C. The wage range is $113,325-$188,875.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

Related Pages