Customer Service Jobs in Washington DC

81,813 open positions · Updated daily

Looking for Customer Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Washington DC area.

Proposal Manager

Company: Seneca Holdings

Location: Washington DC

Posted Oct 17, 2024

Seneca Holdings is seeking a Proposal Manager in Chantilly, VA. The company offers competitive compensation and a strong benefits package. The Proposal Manager will work as an integral part of Seneca's Business Development team, responsible for managing direct award proposals.

Client Services Coordinator

Company: CBRE

Location: Washington, DC

Posted Oct 17, 2024

CBRE, the global leader in commercial real estate services, is seeking a Client Services Coordinator. The role involves providing administrative support to sales professionals, preparing proposals and presentations, and coordinating marketing materials. The ideal candidate will have an associates degree, 3+ years of administrative experience, and 2+ years in the real estate industry. CBRE offers a competitive compensation package and a positive work environment focused on respect, integrity, service, and excellence.

Supervisor, Tax

Company: The Washington Post

Location: Washington, DC

Posted Oct 17, 2024

The Washington Post is hiring a Tax Lead with 4+ years of US direct tax compliance experience. The role involves maintaining timely compliance of domestic tax filings, collaborating with third-party consultants, managing sales and use tax accrual processes, and supporting the company's close processes. The ideal candidate should have advanced Excel skills, preferably a CPA license, and experience with tax compliance software. The Post offers competitive benefits and a salary range of $91,800.00 - $153,000.00 USD Annual.

Strategic Planning and Performance Management Specialist (Level 3)

Company: Riverside Technology, inc.

Location: Washington DC

Posted Oct 17, 2024

The job description is for a Strategic Planning and Performance Management Specialist Level 3 at NOAA National Ocean Service. The role involves providing high-level support to the management and budget office, developing and maintaining tools and data sets, and ensuring the organization meets its long-term objectives. The job requires a bachelor's degree in a related field, at least 5 years of experience in strategic planning, and strong knowledge of budgetary and financial management principles.

Public Policy Manager, GBS Lead

Company: TikTok

Location: Washington, DC

Posted Oct 17, 2024

TikTok, a leading destination for short-form mobile video, is seeking a Global Public Policy professional. The role involves bridging the gap between Global Public Policy and Global Business Service teams, developing strategies for external engagement with policymakers, and supporting GBS initiatives. The ideal candidate should have a degree in a relevant field, strong analytical and communication skills, and experience in public policy or government affairs. TikTok values diversity and inclusivity, aiming to inspire creativity and bring joy through its platform.

Receptionist & Administrative Support Specialist

Company: Epiq

Location: Washington DC

Posted Oct 17, 2024

The job description highlights the importance of providing excellent customer service, working closely with clients, and being able to multitask. The company emphasizes its commitment to diversity and inclusion, and offers a competitive compensation package.

WA Facility Is Seeking a Locums Psychiatrist CPH# JOB-2992541

Company: CompHealth

Location: Lakewood, Washington

Posted Oct 17, 2024

CompHealth offers a wide range of locum tenens assignments, from short-term to long-term, local to distant locations. They provide expert guidance tailored to individual needs and career phases. Benefits include better pay, housing, travel arrangements, malpractice coverage, and simplified credentialing. The company specializes in connecting healthcare providers with suitable job opportunities, as demonstrated by their 40-year history and nationwide team.

SharePoint Administrator

Company: TQI Solutions

Location: Washington DC

Posted Oct 17, 2024

TQI Solutions is seeking a SharePoint Administrator to join their DTO team in Washington DC. The role involves planning, coordinating, and executing the migration of content and data from legacy systems to cloud-based SharePoint platforms.

Military Field Consultant - SME- DC/NCR

Company: Cognosante

Location: Washington DC

Posted Oct 17, 2024

Cognosante is a company that provides services to improve people's lives. They are looking for a Field Consultant to work with military members and their families. The job involves traveling, providing information and referrals, and identifying gaps in services. The company offers competitive pay and benefits, and a positive work environment.

Applied Machine Learning Scientist 2

Company: The Washington Post

Location: Washington, DC

Posted Oct 17, 2024

The Washington Post Personalization team is seeking an applied machine learning scientist to develop innovative solutions for the future of journalism. The role involves collaborating with cross-functional teams to build machine learning infrastructure, applying machine learning technologies to analyze large data sets, and deploying models with scalability, correctness, and maintainability in mind. The ideal candidate has a strong problem-solving ability, experience with Python, AWS, and various machine learning techniques. The Post offers competitive benefits and a salary range of $108,700.00 - $181,100.00 USD annually.

Individual Giving Assistant (National Symphony Orchestra)

Company: The Kennedy Center

Location: Washington, DC

Posted Oct 17, 2024

The National Symphony Orchestra, founded in 1931, is seeking a detail-oriented and customer-focused fundraiser. The role involves supporting all areas of NSO fundraising, with a focus on NSO Circles, Major Gifts, and NSO National Trustees annual fund campaigns. Key responsibilities include managing and implementing fundraising campaigns, drafting correspondence, handling donor stewardship, and providing excellent customer service. The ideal candidate should have experience in a front-facing, customer service-oriented role, preferably with development/fundraising, writing, and event logistics experience. A working knowledge of the performing arts, specifically classical music, is preferred. A Bachelor's degree is beneficial, and experience with Tessitura or similar CRM is a plus. The candidate must be local or willing to relocate to the DMV area.

Privileged Identity & Access Management (IAM) Strategy and Governance Analyst

Company: Bank of America

Location: Washington, DC

Posted Oct 17, 2024

Bank of America is seeking a Privileged Access Management (PAM) expert with 7 years of hands-on experience in complex and heterogeneous technology environments. The role involves ensuring adequate enforcement of Privileged Access Controls, partnering with PAM Governance leads, applying industry best practices, and collaborating with stakeholders to develop PAM requirements. The ideal candidate should have expert-level knowledge of PAM methodologies, authentication platforms, and PAM-related tools. Deep security knowledge, proficiency in Microsoft Office suite, and understanding of PAM-specific laws and regulations are required. CISSP certification and knowledge of Compliance Certifications such as SOX, SOC, SOC2 are desired. The role offers a competitive salary range of $76,500.00 - $136,400.00 annualized salary, discretionary incentive eligibility, and industry-leading benefits.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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