Customer Service Jobs in Washington DC

81,813 open positions · Updated daily

Looking for Customer Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Washington DC area.

Seasonal Retail Stylist

Company: Kendra Scott

Location: Washington, DC

Posted Oct 17, 2024

Kendra Scott is a fashion-lifestyle brand that values family, fashion, and philanthropy. They are seeking a part-time Seasonal Stylist to provide exceptional customer service, drive results, instill trust, communicate effectively, be nimble, take action, and collaborate. The ideal candidate loves interacting with people, has retail experience, and is passionate about the brand's core pillars. The role requires flexibility, including evenings, weekends, and holidays.

Teachers at Penn Quarter KinderCare

Company: KinderCare Learning Companies

Location: Washington, DC

Posted Oct 17, 2024

KinderCare Learning Companies, the first and only early childhood education provider recognized with the Gallup Exceptional Workplace Award, is seeking dedicated teachers to join their team. The role involves implementing KinderCare's curriculum, creating a nurturing environment, partnering with parents, and supporting the center's success. Benefits include competitive pay, discounted child care, medical, dental, and vision benefits, and opportunities for professional growth. KinderCare is committed to equal opportunity employment and operates in more than 2,000 sites across 40 states and the District of Columbia.

Senior Accounts Payable Specialist

Company: The Washington Post

Location: Washington, DC

Posted Oct 17, 2024

The Senior Accounts Payable Specialist role at The Washington Post involves providing support to internal and external vendors/customers, ensuring accurate and timely payments, and delivering excellent customer service. The role requires 5+ years of Accounts Payable experience, proficiency in Excel and Word, and Oracle experience. The position offers a competitive salary range of $48,600.00 - $73,000.00 USD Annual, along with comprehensive benefits including medical, dental, vision coverage, pension, 401(k) match, vacation, sick leave, holidays, parental leave, mental health resources, backup care, and more. The Washington Post values diversity and innovation, and this role is part of a multi-generational workforce.

MF Risk - Risk Analysis - Lead Associate (Flexible Hybrid)

Company: Fannie Mae

Location: Washington, DC

Posted Oct 17, 2024

Fannie Mae is seeking a Risk Analysis Lead Associate with 4-6 years of multifamily underwriting experience. The role involves guiding a team in monitoring and identifying risks, leading risk mitigation activities, and implementing strategies to avoid or mitigate risks. The ideal candidate will have a comprehensive understanding of Fannie Mae's DUS Program and Multifamily Selling and Servicing Guide, and skills in risk assessment, relationship management, and data analysis. Fannie Mae offers a flexible hybrid work environment and a comprehensive benefits package.

Project Manager - Hybrid

Company: AnaVation LLC

Location: Washington DC

Posted Oct 17, 2024

AnaVation is looking for a detail-oriented and diligent experienced Project Manager to support two US Department of Defense projects. The ideal candidate is highly self-motivated, has a positive attitude, professional, organized, and capable of managing their workload and prioritizing tasks.

IAM Privileged Access Mgmt. Strategy & Governance Analyst

Company: Bank of America

Location: Washington, DC

Posted Oct 17, 2024

Bank of America is seeking a candidate with extensive experience in Privileged Access Management (PAM) Strategy and Governance, particularly in complex and heterogeneous technology environments. The role involves ensuring adequate enforcement of Privileged Access Controls, partnering with PAM Governance leads, applying industry best practices, and collaborating with stakeholders to develop PAM requirements. The candidate must have deep knowledge of bank financial practices, expert level understanding of authentication platforms, and proficiency in Microsoft Office suite. Familiarity with security standards and compliance certifications is also required. The role offers a competitive salary range of $76,500.00 - $136,400.00 per year, along with benefits and potential discretionary incentives.

Pilates Instructors, Washington DC

Company: Equinox

Location: Washington, DC

Posted Oct 17, 2024

Equinox Group, a high-growth collective of influential lifestyle brands, is seeking a passionate and high-performing Pilates Instructor. The role involves developing comprehensive Pilates training programs, instructing private, duet, and semi-private sessions, and collaborating with other departments for a well-rounded member experience. The company offers competitive compensation, benefits, and opportunities for career advancement, including access to continuing education, bonuses, and management opportunities.

Sr Cybersecurity Exercise Planner

Company: Bank of America

Location: Washington, DC

Posted Oct 17, 2024

Bank of America is seeking a Senior Exercise Planner for a cybersecurity role in Denver, CO. The position involves designing, executing, and facilitating cyber-focused exercises to improve cyber readiness and reduce risk. The ideal candidate should have 4-6 years of experience in exercise design, strong problem-solving skills, and cybersecurity proficiency. They will work with key partners to lead threat scenario design, participant identification, and exercise execution. The role requires excellent communication skills, self-motivation, and the ability to lead with limited oversight. The position is eligible for a discretionary incentive plan and offers a salary range of $142,800.00 - $193,300.00 per year.

Honors Attorney

Company: Other Agencies and Independent Organizations - Central Intelligence Agency

Location: Washington, District of Columbia Washington, District of Columbia

Posted Oct 17, 2024

The Office of General Counsel (OGC) is seeking Honors Attorneys with less than three years of post-law school legal practice. These attorneys will work under the supervision of experienced lawyers. OGC values diversity and encourages applications from all backgrounds, including veterans, LGBTQ individuals, and persons with disabilities. Minimum qualifications include passing the bar within 14 months of onboarding and meeting U.S. citizenship and background investigation requirements. Desired qualifications include strong legal analysis, communication, and teamwork skills. A Juris Doctor (JD) degree from an accredited law school is required, with a preference for a GPA of at least 3.5 for those with no prior work experience. Successful candidates will receive a comprehensive benefits package.

Quality Assurance - Quantitative Modeling - Lead (Open to Remote)

Company: Fannie Mae

Location: Washington, DC

Posted Oct 17, 2024

Fannie Mae is seeking a Quality Assurance - Quantitative Modeling - Lead Associate to lead teams in assessing compliance with Model Governance, coordinate quality assurance reviews, and apply mathematical, statistical, and econometric techniques. The role involves coaching team members, communicating complex technical subject matter, and contributing to defining program metrics. The ideal candidate will have 4 years of experience in model governance, model validation, or model development, and proficiency in programming languages such as SAS, SQL, R, or Python.

SWE, Legal Prompter

Company: Thomson Reuters

Location: Washington, DC

Posted Oct 17, 2024

Thomson Reuters is seeking a Software Engineer, Legal Prompter to join their Machine Learning Engineer team for CoCounsel. The role involves developing Python code and English prose prompts for Large Language Models (LLMs) to expand CoCounsel's capabilities. The ideal candidate should have legal domain expertise, one to two years of production level software engineering experience, proficiency in Python, APIs, and SQL, and excellent analytical and problem-solving skills. The company offers a comprehensive benefits package, a culture of equality, diversity, and inclusion, and opportunities for learning and development.

Technical Strategic Communications Analyst

Company: TQI Solutions

Location: Washington DC

Posted Oct 17, 2024

TQI Solutions is seeking a Technical Strategic Communications Analyst to join their team in Arlington, Virginia. The role involves developing and disseminating clear communication materials, assisting with project management, and collaborating with technical teams. The company values work-life balance, excellent benefits, and career growth.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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