Customer Service Jobs in Washington DC

81,813 open positions · Updated daily

Looking for Customer Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Washington DC area.

National Programs and Policy Support Analyst/Subject Matter Expert

Company: Redhorse

Location: Washington DC

Posted Oct 16, 2024

Redhorse Corporation is seeking a National Programs and Policy Support Analyst to provide support to the Under Secretary of Defense Intelligence and Security. The job requires strong interpersonal and organizational skills, as well as experience in DoD and IC missions.

Administrative Assistant - Level II

Company: Redhorse

Location: Washington DC

Posted Oct 16, 2024

Redhorse Corporation is seeking an Administrative Assistant Level II to support programs and projects at the Facilities Services Directorate. The job requires strong communication and organizational skills, with a focus on providing secretarial support to the Federal Facilities Division.

Senior Capture Manager

Company: Dynamo Technologies

Location: Washington DC

Posted Oct 17, 2024

Dynamo Technologies Inc is seeking a Senior Capture Manager to support their Business Development team. The role involves developing and executing capture strategies, leading pre-proposal shaping activities, and supporting account planning and pursuit strategies.

Lead Internal Auditor - Capital Markets (Flexible Hybrid)

Company: Fannie Mae

Location: Washington, DC

Posted Oct 16, 2024

Fannie Mae is seeking a Lead Internal Auditor for Capital Markets. The role involves collaborating with business partners to assess process risks and controls, developing strategies for control assessment, and providing recommendations to support business objectives. The ideal candidate will have 4+ years of relevant experience, a degree in finance, accounting, or business administration, and professional certifications such as CPA, CIA, or CFA. Knowledge of money markets, capital market classification, fixed income securities, derivatives, and risk management is required. The position offers flexibility and opportunities for career growth in an inclusive, energizing environment.

Senior Financial Engineer (Flexible Hybrid)

Company: Fannie Mae

Location: Washington, DC

Posted Oct 17, 2024

Fannie Mae is seeking a Senior Financial Engineer for a flexible hybrid role. The role involves developing and implementing financial and macro-economic models, including home price forecasts, cash flow simulations, P&L, and risk metrics calculations. The successful candidate will collaborate with business stakeholders, translate complex logic into software code, and design and execute modeling application systems. They will also design process and framework capabilities to automate business processes, and evaluate system requirements for model and analytical applications. The ideal candidate will have at least 2 years of experience in designing and implementing software solutions, advanced proficiency in Object Oriented Languages (Python & Java), and experience with data analysis using Python, SQL, etc. AWS Services experience is desired. Fannie Mae offers a flexible work environment and comprehensive benefits package.

Locum Tenens Opportunity in Washington for Urgent Care Physician CPH# JOB-2989044

Company: CompHealth

Location: Kent, Washington

Posted Oct 16, 2024

CompHealth is offering a locum tenens Urgent Care position in Kent, Washington. The job involves working weekdays, weekends, and days with no call, seeing 21-28 patients per day across all ages. The physician must have EMR experience and a valid DEA. CompHealth will handle credentialing, housing, and travel arrangements, and negotiate better pay with weekly deposits. The company, founded in 1979, is a leader in healthcare staffing, known for personalized job matching and excellent customer service.

A WA Facility Is Seeking a Locum Tenens Critical Care Medicine Physician GMS# JOB-2990037

Company: Global Medical Staffing

Location: Kennewick, Washington

Posted Oct 16, 2024

The text describes a job opportunity for a Pulmonary Critical Care physician in Kennewick, Washington. The position requires active state license, various certifications, and 24-hour shifts. The company, GMS Consultant, offers competitive compensation, pre-paid travel and housing, malpractice insurance, and licensing assistance. The company has a global reach and personal service, being part of the CHG Healthcare family. The Making a Difference Foundation provides additional opportunities for physicians to help where needed.

Sr Cybersecurity Exercise Planner

Company: Merrill

Location: Washington, DC

Posted Oct 16, 2024

Bank of America is seeking a Senior Exercise Planner for a cybersecurity role in Denver, CO. The position involves designing, executing, and facilitating cyber-focused exercises to improve cyber readiness and reduce risk. The ideal candidate should have 4-6 years of experience in exercise design, strong problem-solving skills, and cybersecurity proficiency. They will work with key partners to lead threat scenario design, participant identification, and exercise execution. The role requires excellent communication skills, self-motivation, and the ability to lead with limited oversight. The position is eligible for a discretionary incentive plan and offers a salary range of $142,800.00 - $193,300.00 per year.

Washington Facility Is Searching for a Locums Critical Care Medicine Physician CPH# JOB-2990038

Company: CompHealth

Location: Kennewick, Washington

Posted Oct 16, 2024

CompHealth offers a wide range of locum tenens assignments, from short-term to long-term, local to distant locations. They provide expert guidance tailored to individual needs and career phases. Benefits include better pay, housing, travel arrangements, malpractice coverage, and simplified credentialing. The company specializes in connecting healthcare providers with suitable job opportunities, considering their lifestyle preferences.

Pediatric Cardiologist Is Needed for Locum Tenens Help in Washington CPH# JOB-2989914

Company: CompHealth

Location: Tacoma, Washington

Posted Oct 16, 2024

CompHealth offers comprehensive locums support for Pediatric Cardiology specialists in Tacoma, Washington. They handle credentialing, housing, travel arrangements, and negotiate better pay. The company, established in 1979, is a leader in healthcare staffing, focusing on connecting providers with suitable job opportunities based on their lifestyle preferences.

Senior Sales Executive, Small Law (Chicago)

Company: Thomson Reuters

Location: Washington, DC

Posted Oct 16, 2024

The Senior Sales Executive in the Small Law Channel is responsible for managing and growing an existing account base of approximately 800 accounts in 1-10 attorney size firms. The role requires excellent face-to-face, telephone, and writing skills, as well as strong business acumen and knowledge of Thomson Reuters' products and services. The successful candidate will network and partner with customers, manage their territory, and attain sales and renewal targets. The role offers a comprehensive benefits package, including flexible vacation, mental health days off, and retirement plans. Thomson Reuters is committed to diversity, inclusion, and work-life balance.

Senior Mulesoft Developer

Company: IBM

Location: US Washington

Posted Oct 17, 2024

The text describes a career opportunity in IBM Consulting, highlighting the importance of long-term relationships, collaboration, and innovation. It also outlines the role and responsibilities of a Senior Mulesoft Developer, including developing and testing applications, creating technical documentation, and working with clients.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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