Customer Service Jobs in Washington DC

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Looking for Customer Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Washington DC area.

Digital Associate Director, ERP

Company: Boston Consulting Group (BCG)

Location: Washington, DC

Posted Oct 13, 2024

Boston Consulting Group (BCG) is seeking a TDA NextGen ERP Expert Associate Director with extensive digital experience, particularly in ERP transformation programs, product management, and technical architecture. The role involves leading complex ERP transformation projects, mentoring teams, and collaborating with BCG and client teams. The candidate will be responsible for driving digital agendas, business transformation, and leveraging next-generation ERP solutions. They will also contribute to BCG's thought leadership, build NextGen ERP skills, and support business development. The ideal candidate should have a minimum of 10 years of digital experience, 5-7 years of consulting experience, and expertise in key functional and technical domains. BCG offers a comprehensive benefits package, including zero-premium health insurance, dental coverage, vision insurance, retirement contributions, and generous paid time off.

Payroll Specialist

Company: Addison Group

Location: Washington, DC

Posted Oct 13, 2024

Addison Group is currently recruiting for two payroll positions in the DMV area. One is a temporary role (Payroll Specialist utilizing Kronos) from July to mid-October, and the other is a permanent position (Sr. Payroll Accountant with UltiPro experience). The Payroll Specialist will be responsible for processing bi-weekly payroll for 27 people, verifying payroll entries, assisting with wage garnishments, and maintaining financial records. The Sr. Payroll Accountant role requires 3+ years of experience, proficiency in Microsoft Office and large payroll software systems, strong attention to detail, and the ability to maintain confidentiality.

Star Lab - Field Applications Engineer, System Architect

Company: Wind River

Location: Washington, DC / Remote

Posted Oct 13, 2024

Star Lab, a pioneer in securing mission-critical systems from cyber threats, is seeking an experienced system architect with expertise in Linux kernel, embedded Linux, and various Linux build tools. The role involves understanding customer needs, architecting technical solutions, and demonstrating them through product presentations. The candidate should have strong C development skills, understanding of information security practices, and familiarity with intelligent edge use-cases. The position offers a competitive compensation package and the opportunity to work with leading engineers in the security industry.

Enterprise Architect

Company: Leidos

Location: Washington, DC

Posted Oct 13, 2024

Leidos National Security Sector is seeking an Enterprise Architect to lead the development and implementation of enterprise architecture strategies, standards, and processes. The role involves daily communication with government leads, identifying future capability needs, providing technical leadership for integration, conducting systems engineering analysis, and facilitating communication between IC workgroups. The ideal candidate must have an active Top Secret security clearance, a degree in Engineering, Computer Science, Systems Engineering, or related field, and 14+ years of experience in software development, technology management, or related fields. Leidos offers a competitive pay range and anticipates this job requisition to remain open for at least 3 days.

Interior Design (Space Management Specialist)

Company: CGI

Location: Washington, DC

Posted Oct 13, 2024

CGI Federal is seeking an Interior Design- Space Management Specialist for the Justice Management Division in DC. The role involves project management, including planning, defining scope, activity planning, resource planning, schedule development, cost estimating, budgeting, risk identification, communication, documentation, and team leadership. The individual will also perform space planning and interior design, requiring knowledge in interior construction, contracting, facility operation, and aesthetics. Required qualifications include project management experience, a degree from an accredited interior design program, and strong creative and artistic skills. CGI Federal offers competitive benefits and a collaborative work environment.

Federal - Full Stack Developer

Company: Accenture Federal Services

Location: Washington, DC

Posted Oct 13, 2024

Accenture Federal Services is seeking a Full Stack Developer for a remote position. The developer will be responsible for developing and supporting containerized microservices within a Kubernetes cluster, Java development of microservices, creative problem solving, and mentoring team members. The ideal candidate should have a BS Degree, minimum 9 years of prior relevant experience, and strong development experience with Java Spring based microservices, Angular, REST API's, SQL and noSQL databases, containerization (Docker), container orchestration (Kubernetes), and JUnit. Bonus points for exposure to Skaffold, AWS, Linux, scripting, CI/CD automation, and automated unit and integration testing.

Payroll Associate

Company: Addison Group

Location: Washington, DC

Posted Oct 13, 2024

The job posting is for a payroll specialist position at a mission-driven non-profit in the DC Metro Area. The ideal candidate should have experience with Paylocity and/or ADP, and a strong understanding of financial processes and passion for social change. Primary responsibilities include processing payroll, managing benefits, reconciling payments, and collaborating with HR, Accounting, and Contracts. The role requires strong computer skills, attention to detail, and the ability to work in a fast-paced environment. Qualifications include a minimum of 1 year of payroll experience, knowledge of payroll tax, and excellent communication skills.

Federal - Data Engineer (ETL)

Company: Accenture

Location: Washington, DC

Posted Oct 13, 2024

Accenture Federal Services, based in Washington, DC, is seeking a data professional to build end-to-end ETL processes for various data sources using tools like Informatica, Databricks, Spark, and Python. The role involves designing and developing data integration workflows on big data technologies such as Hadoop, Spark, Hive, and HBase. The ideal candidate should have a strong background in SQL, Python, Linux, ETL best practices, and experience with AWS, Hadoop, Cloudera Impala, Hive, Apache Spark, Apache Sedona, Nifi, and Kafka. Accenture is committed to diversity, inclusion, and providing equal employment opportunities.

Online English Teacher

Company: Magic Ears Official

Location: Washington, DC

Posted Oct 13, 2024

Magic Ears is an online English learning platform for children aged 4-12, offering flexible work-from-home opportunities with competitive pay and supportive community. Teachers create their schedules, teach in engaging classroom environments, and receive training, curriculum, and personal support. The company seeks high-energy, enthusiastic teachers with strong communication skills, a love for kids, and willingness to teach in a virtual setting.

Senior Financial Analyst

Company: Addison Group

Location: Washington, DC

Posted Oct 13, 2024

The job posting seeks a candidate with a BA/BS in Accounting, Finance, or a relevant field, and at least seven years of experience in financial analysis and project financial management. The role involves providing financial analysis and support in strategic planning, forecasting, budgeting, and reporting processes. The candidate will also coordinate and validate information in project estimates, progress reviews, and budgeting processes. They will work with various departments and assist in analyzing and standardizing financial processes. Familiarity with USG regulations, USAID project life cycle, and different Indirect Rate applications is required. Proficiency in Excel and Windows-based Microsoft Dynamics SL 2017 is desired. Prior USG Contractor/NGO experience and expertise in Excel (VBA, Macros) are also preferred.

Microsoft Windows Packager

Company: Addison Group

Location: Washington, DC

Posted Oct 13, 2024

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H&M Sales Advisor

Company: H&M

Location: Washington, DC

Posted Oct 13, 2024

The Sales Advisor role at H&M involves providing excellent customer service, guiding customers through the store, promoting products, and maintaining a clean sales floor. The job requires fashion and product knowledge, sales experience, and a passion for fashion. H&M values diversity and offers benefits such as a staff discount, incentive program, and comprehensive wellbeing support.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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