Customer Service Jobs in Washington DC

81,813 open positions · Updated daily

Looking for Customer Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Washington DC area.

Multifamily Business and Technology Manager (Flexible Hybrid)

Company: Fannie Mae

Location: Washington, DC

Posted Oct 12, 2024

Fannie Mae is seeking a Multifamily Business and Technology Manager with at least 6 years of relevant experience, including Multifamily experience. The role involves managing day-to-day efforts to support the Business vision, collaborating with various teams on system enhancements, evaluating and reporting on risk, leading team reviews, and creating an inclusive environment. The ideal candidate will have project management, influencing skills, and experience with Microsoft Access, SQL, and Excel. Fannie Mae offers a flexible hybrid work environment and a comprehensive benefits package.

Mammography Tech - 40 Hours - Float - Bellevue WA - 10K SOB

Company: Kaiser Permanente

Location: Bellevue, Washington

Posted Oct 12, 2024

The job posting is for a mammography position with a $5,000 sign-on bonus and new wages that have increased by up to 9%. The role involves providing mammography services to patients, preparing mammography rooms, performing high-quality testing, and maintaining patient confidentiality. Essential responsibilities include diagnostic testing, computer system usage, customer service, patient and employee safety, general behavior, and regulatory compliance. Basic qualifications include a high school diploma or GED, a Certified Radiologic Technologist license in Washington, and Basic Life Support Radiologic Technologist Certification from the American Registry of Radiologic Technologists. Preferred qualifications include one year of mammography experience.

Part Time Teller

Company: PNC

Location: Washington, DC

Posted Oct 12, 2024

PNC is seeking a Part Time Teller for their Retail Branch organization in Washington, DC. The role involves providing exceptional customer service, accurately performing high volume banking transactions, educating customers on new technology, and developing banking product referral opportunities. The successful candidate will deliver a unique customer experience, process various customer interactions, and identify banking opportunities. No degree or significant experience is required, and PNC offers a comprehensive range of benefits including medical/prescription drug coverage, dental and vision options, employee life insurance, 401(k) with PNC match, and more.

Technologist, Radiologic, Vancouver, Variable, 40 hours

Company: Kaiser Permanente

Location: Vancouver, Washington

Posted Oct 12, 2024

The job involves providing diagnostic services in a hospital or clinical setting, including clerical duties. Essential responsibilities include performing diagnostic radiological procedures, image processing, and working with radiologists on film Quality Assurance and exam clarification. The role also involves patient transport, file work, restocking supplies, and patient registration. The position requires a High School Diploma or GED, and a Registered Radiologic Technologist license. Preferred qualifications include experience with digital equipment, EPIC electronic medical records system, and an Associates degree in Radiologic Science.

Field RN Case Manager -Washington D.C

Company: UnitedHealth Group

Location: Washington, DC

Posted Oct 12, 2024

Optum Home & Community Care, part of the UnitedHealth Group, is offering a $5,000 sign-on bonus for external candidates. They are creating a new integrated care model that addresses patients' physical, mental, and social needs. As a Telephone Case Manager RN, you'll support a diverse member population with education, advocacy, and connections to resources. The role involves assessing, planning, and implementing care strategies, managing members through acute and chronic conditions, and communicating with stakeholders. The position is field-based in the Washington DC area, requiring a valid driver's license and reliable transportation. The salary range is $58,300 to $114,300 annually. UnitedHealth Group is committed to diversity, equity, and environmental sustainability.

Visa Consulting Analytics (VCA) Intern – Summer 2025

Company: Visa

Location: Washington, DC

Posted Oct 12, 2024

Visa Consulting and Analytics (VCA) is seeking interns for strategic consulting engagements. The ideal candidate should be highly analytical with previous business experience. The role involves working on projects such as increasing market share in consumer credit cards, using emerging technology for customer acquisition, growing credit card portfolios while managing risk, and identifying market expansion opportunities for merchants. Responsibilities include delivering consulting services, conducting research, analyzing data, and presenting findings to clients and internal partners. Basic qualifications include being a student pursuing a Bachelor's Degree with a graduation date in December 2025 or later, and having strong communication skills. Preferred qualifications include excellent client-facing communication skills, exceptional analytical skills, knowledge of finance and accounting, and proficiency in spreadsheet and presentation tools.

Custodial Supervisor - Georgetown University

Company: Aramark

Location: Washington, DC

Posted Oct 12, 2024

Aramark is offering a Custodial Supervisor position with a salary range of $18.00 to $23.00 per hour, depending on various factors. The role involves supervising employees, conducting inspections, training, and maintaining cleanliness. The job requires prior supervisory experience, physical ability to lift up to 50 lbs, and strong interpersonal skills. Aramark provides comprehensive benefits and a positive work environment.

Senior Software Engineer, Ad Engineering

Company: The Washington Post

Location: Washington, DC

Posted Oct 13, 2024

The Washington Post is seeking a Senior Software Engineer to join its Ad Engineering and Monetization team. This role involves working on diverse software projects, from custom ad experiences to AI-driven targeting software. The ideal candidate should have 5+ years of experience in JavaScript development, AWS services, and DevOps technologies. They should be self-motivated, collaborative, and detail-oriented. The Post offers competitive benefits and a salary range of $131,500.00 - $219,100.00 USD annually.

Channel Systems Engineer

Company: Palo Alto Networks

Location: Washington, DC

Posted Oct 13, 2024

Palo Alto Networks is seeking a Channel Systems Engineer to lead and guide partners in becoming key Palo Alto Networks partners. The role involves providing technical expertise, training, and support for product implementation and integration. The ideal candidate should have 5+ years of experience in Partner Solution Consulting or pre-sales engineering, with extensive knowledge in networking, cybersecurity, or related fields. The company values innovation, collaboration, and ongoing learning, offering comprehensive benefits and a supportive work environment.

Finance - Accounting - Associate (Flexible Hybrid)

Company: Fannie Mae

Location: Washington, DC

Posted Oct 12, 2024

Fannie Mae is seeking a Finance - Accounting - Associate to assist in analyzing business transactions and financial information. The role offers flexibility and the opportunity to work alongside a supportive team. Responsibilities include gathering and documenting financial information, analyzing business and financial data, developing reports, and executing accounting and financial operations processes. The ideal candidate will have advanced proficiency in Excel, strong analytical and communication skills, and a degree in Accounting, Business, Finance, or Economics. Fannie Mae is an Equal Opportunity Employer offering a comprehensive benefits package.

Software Engineer - USDS

Company: TikTok

Location: Washington, DC

Posted Oct 12, 2024

TikTok U.S. Data Security (USDS) is a division of TikTok in the U.S., focusing on data protection and content assurance. They are seeking a Senior Software Engineer to join their Risk and Response organization. The role involves developing tools, driving the Detection Engineering program, and collaborating with other Trust and Safety and Security teams. The ideal candidate should have extensive experience in software development, Python, and database technologies, with a preference for Trust and Safety experience and knowledge of social media processes.

Multifamily Underwriting Compliance and Operations - Advisor (Open to Remote)

Company: Fannie Mae

Location: Washington, DC

Posted Oct 13, 2024

Fannie Mae is seeking a candidate for the Multifamily Underwriting Compliance and Operations - Advisor role. The role involves approximately 50% governance activities, such as maintaining procedures, building oversight frameworks, managing internal audits, and collaborating with stakeholders. The other 50% is focused on transaction review, including advising on risks, analyzing lending decisions, and presenting findings to senior management. The ideal candidate will have 6 years of related experience in multifamily and GSE loan structuring, financial analysis, credit risk assessment, and regulatory compliance. Fannie Mae is a flexible hybrid company, embracing both remote and in-person work.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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