Customer Service Jobs in Washington DC

81,813 open positions · Updated daily

Looking for Customer Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Washington DC area.

Staff Accountant (Nonprofit)

Company: Addison Group

Location: Washington, DC

Posted Oct 13, 2024

A Nonprofit Association is seeking a Senior Accountant for a position in Washington DC. The role involves account/bank reconciliations, journal entries, month-end processing, year-end close functions, and sales tax returns. The ideal candidate must have 5+ years of accounting experience, a Bachelor's degree in Finance/Accounting, and strong Microsoft Excel skills. Benefits include high salaries, medical/dental/vision insurance, 401K, monetary bonuses, and potential for permanent employment.

Internal Communications Specialist (Flexible Hybrid)

Company: Fannie Mae

Location: Washington, DC

Posted Oct 13, 2024

Fannie Mae is seeking an Internal Communications Specialist for a flexible hybrid role. The successful candidate will develop and deliver strategic communications plans, educate employees about the business and mission, and partner with various teams. Minimum requirements include 2-3 years of internal communications experience, strong verbal and written communication skills, and experience in change management. A bachelor's degree in communications or public affairs is preferred. Fannie Mae offers a comprehensive benefits package and is committed to fostering a diverse and inclusive workplace.

REGIONAL SALES MANAGER

Company: Netskope

Location: Washington, DC

Posted Oct 13, 2024

Netskope, a leading cloud security company, is seeking a Regional Sales Manager - Federal (Civilian) with a proven track record in selling cybersecurity and networking technologies. The ideal candidate should have 7+ years of experience, a history of dominating territories, and a strong understanding of enterprise web technologies and SaaS. The role involves prospecting new accounts, developing account strategies, and exceeding revenue targets. Netskope values openness, honesty, and transparency, and offers a supportive work environment with various employee engagement activities.

General Utility Worker - Georgetown University

Company: Aramark

Location: Washington, DC

Posted Oct 13, 2024

Aramark is seeking a self-motivated General Utility Worker to maintain cleanliness of dishes, equipment, and environments. The role offers an hourly rate of $20.65 and comprehensive benefits. Essential duties include ensuring guest satisfaction, maintaining equipment, and adhering to safety policies. The position requires flexibility, understanding of basic sanitation, and ability to follow safety procedures. Aramark promotes equal employment opportunities and career development.

Relationship Banker - Ward 7/8 - Washington, DC

Company: JPMorgan Chase

Location: Washington, DC

Posted Oct 13, 2024

The job posting is for a Relationship Banker position in Branch Banking at Chase. The role involves delivering exceptional customer service, building relationships, and providing financial solutions to customers. The ideal candidate should have 1+ year of experience in retail banking sales, excellent communication skills, and the ability to work branch hours including weekends and evenings. The position requires obtaining necessary licenses and passing background checks. Chase offers competitive total rewards, benefits, and a diverse and inclusive work environment.

Senior Paralegal

Company: Leidos

Location: Washington, DC

Posted Oct 13, 2024

Leidos is seeking a Senior Paralegal to join the Tax Division's Financial Litigation Unit on-site, with 2 days of remote work permitted. This role offers excellent part-time opportunities for law students to enhance legal research and writing skills. Key responsibilities include drafting complaints, discovery, and motions, conducting public asset searches, negotiating settlements, and drafting memoranda. Candidates without experience will be trained by experienced DOJ attorneys. The position requires a paralegal certificate, JD, or law school attendance with at least one year of study. Knowledge of federal and state court systems, legal research procedures, and tools like LEXIS and Westlaw is necessary. Familiarity with ESI tools, eDiscovery procedures, and various computer applications is also required. US Citizenship and ability to obtain a Public Trust clearance are mandatory. Desired qualifications include a law degree, trial experience, current clearance, negotiation skills, and understanding of business entities, lien priorities, trusts, estates, and probate.

Prime Named Account Executive, Digital Technology, Non-Profit

Company: Salesforce

Location: Washington, DC

Posted Oct 13, 2024

Salesforce, a leading company in AI, data, and CRM, is seeking a Salesforce Digital AE with 5+ years of enterprise software sales experience, particularly in digital marketing and Salesforce Marketing technology. The role involves being a subject matter expert, collaborating with account teams, generating business opportunities, and meeting sales quotas. The company offers a month-long immersion and onboarding program, competitive benefits, and a commitment to equality and community service.

Senior Paralegal

Company: Leidos

Location: Washington, DC

Posted Oct 13, 2024

Leidos is seeking a Senior Paralegal to work on high-profile cases in support of the Civil Rights Division of the Department of Justice. The role involves working with various teams, attending dispositions, and reviewing contracts. The position offers a fast-paced environment, career development opportunities, and intangible skills such as time management and problem-solving.

Federal Financials Business Consultant -Mid

Company: CGI

Location: Washington, DC

Posted Oct 13, 2024

CGI is seeking a Federal Financials Business Consultant with 5-8 years of Accounting/financial management experience. The role involves developing knowledge of a client's industry, customers, organization, and business objectives, and performing Business Process Reengineering (BPR). The consultant will assess financial processes for innovation and automation opportunities, analyze and solve financial and budget management challenges, and provide quality client support. Required qualifications include experience with federal financial management/accounting, federal budget execution, reimbursable agreements, and federal financial regulations. Desired qualifications include experience with Momentum, SAP Business Analytics, and CGFM, CDFM or CPA certifications. CGI offers competitive compensation, comprehensive insurance options, and learning opportunities. US Citizenship is required due to the nature of the government contract.

Lead RF Application Engineer (Remote)

Company: Ansys

Location: Washington, DC / Remote

Posted Oct 13, 2024

Ansys is seeking a subject matter expert in engineering software to join their Customer Excellence team. The role involves partnering with customers to solve real-world engineering problems, deploy Ansys software in their design workflows, and guide the company's product roadmap based on customer requirements. Key responsibilities include leading technical activities throughout the sales opportunity lifecycle, interacting with customers to understand their needs, and mentoring junior engineers. The ideal candidate should have a BS, MS, or PhD in a relevant engineering field, with extensive experience in an engineering software environment. Strong leadership, mentoring, and communication skills are required, along with the ability to travel domestically up to 25% of the time.

Litigation Support Data Specialist II

Company: Leidos

Location: Washington, DC

Posted Oct 13, 2024

Leidos is seeking a skilled Data Specialist II to join their team supporting the Litigation Support Section of the Antitrust Division of the U.S. Department of Justice in Washington, D.C. The role involves creating and updating document processing procedures, modifying load files, performing quality control on loaded data, and handling data conversion processing. The ideal candidate should have at least two years of experience in eDiscovery roles, strong knowledge of litigation support data loading, and expertise with Relativity, LAW, and IPRO processing tools. The position offers a pay rate of $38.68/hr and is covered under the Service Contract Act. Leidos is recognized as one of the 'World's Most Ethical Companies' and is committed to diversity and inclusion.

Roving Leasing Consultant

Company: Bozzuto

Location: Washington, DC

Posted Oct 13, 2024

Bozzuto is a company that values community, inclusivity, and exceptional experiences. They are seeking a Roving Sales & Marketing Associate to convert leads into community tours, conduct personalized tours, build brand loyalty, and generate interest via social media. The role requires a customer-focused mentality, sales aptitude, strong communication skills, and proficiency in social media. Bozzuto offers competitive compensation, health & wellness benefits, paid leave, retirement planning, tuition reimbursement, and a diverse range of employee resource groups.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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