Customer Service Jobs in Washington DC

81,813 open positions · Updated daily

Looking for Customer Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Washington DC area.

Network Based Systems Analyst II

Company: Solutions³ LLC

Location: Washington DC

Posted Oct 05, 2024

Solutions³ LLC is seeking a Network Based Systems Analyst II to support a critical mission by performing investigations and developing mitigation plans. The job requires experience in cyber defense analysis, network traffic analysis, and incident response.

Sales Representative

Company: Sleep Number

Location: Washington DC

Posted Oct 05, 2024

Sleep Number is a sleep wellness technology leader that aims to improve the health and wellbeing of society through higher quality sleep. The company offers a range of products and services, including smart beds, and is committed to providing a world-class customer experience.

Nurse Practitioner FNP or Physician Assistant PA-C

Company: Lee Company

Location: Washington, DC

Posted Oct 05, 2024

DispatchHealth is hiring Nurse Practitioners and Physician Assistants with acute care experience for their growing team in Washington DC. The role involves delivering comprehensive health assessments, diagnosing and treating complex illnesses, and providing therapeutic interventions in patients' homes. The company values high-quality care, value of the delivery model, and patient appreciation. They offer a competitive benefits package and a patient-centric approach.

Lab Manager III

Company: Solutions³ LLC

Location: Washington DC

Posted Oct 05, 2024

Solutions³ LLC is seeking a Lab Manager III to support a critical mission by performing investigations, developing mitigation plans, and assisting with the restoration of services. The job requires experience in system administration, network administration, and virtualization.

Accounting Clerk - Walter E. Washington Convention Center

Company: Aramark

Location: Washington, DC

Posted Oct 05, 2024

The Accounting Clerk position at Aramark involves supporting the Unit Controller in financial operations and reporting, and assisting the management team with various tasks. Responsibilities include general office and accounting functions such as A/P, A/R, sales reporting, and data collection. The hourly rate ranges from $24.00 to $25.00, with potential for additional compensation. Benefits include medical, dental, vision, retirement savings plans, and paid days off. Basic accounting skills are required, along with proficiency in Microsoft Office applications and advanced Excel skills. The role involves working both independently and in a team, with potential for skill development and career growth.

Data Protection Incident Responder - USDS

Company: TikTok

Location: Washington, DC

Posted Oct 05, 2024

TikTok, a leading platform for short-form mobile videos, emphasizes its commitment to U.S. data security through its subsidiary, U.S. Data Security (USDS). USDS aims to safeguard user data and ensure content assurance, enabling millions of Americans to use TikTok for various purposes. The company values creativity, joy, and teamwork, fostering an inclusive environment. A job opportunity exists for a Data Protection Incident Responder within USDS Resiliency Operations Center, responsible for incident management, crisis management, and ensuring business continuity.

Senior Test Automation Engineer

Company: Appian Corporation

Location: Washington DC

Posted Oct 05, 2024

Appian is a software company that values respect, work, impact, ambition, and constructive dissent. They are passionate about technology and strive for excellence with intensity. The company is looking to hire Mid-Level Software Engineers for Automation Frameworks and provides a diverse array of growth and development opportunities.

Information Security Manager II

Company: Solutions³ LLC

Location: Washington DC

Posted Oct 05, 2024

Solutions3 LLC is seeking an experienced Information Security Manager II to support a US Government customer on a large mission critical development and sustainment program. The position requires providing 24/7 watch, supporting continuous monitoring and incident response, and developing mitigation plans.

Portfolio Reporting Specialist - 100% Remote (REF1692I)

Company: Citizant

Location: Washington DC

Posted Oct 05, 2024

Citizant is a leading provider of professional IT services to the US government, seeking to address pressing challenges in Agile application development, Enterprise Data Management, and Program Management. The company values a collaborative and supportive culture, and is an Equal Opportunity Employer.

Certified Bedside Pharmacy Technician

Company: Walgreens

Location: Washington, DC

Posted Oct 05, 2024

The job involves delivering patient prescriptions in a hospital system, suggesting Walgreens products and services, and achieving targeted prescription sales goals. The role includes assisting pharmacists in the practice of pharmacy, operating pharmacy systems, and coaching pharmacy technicians and cashiers. The individual is responsible for modeling and delivering a distinctive and delightful customer experience, engaging customers, and resolving their issues. They also assist in inventory management, maintaining good relationships with the local medical community, and ensuring the Pharmacy Department is clean and orderly. The role requires PTCB or ExCPT certification, good math and computer skills, and a willingness to work flexible hours.

All Source Analyst (Intelligence Analyst 2)- 4585

Company: Alion Science and Technology

Location: Washington, DC

Posted Oct 05, 2024

HII-TSD is seeking an All Source Analyst to support the Defense Intelligence Agency at Bolling AFB, Washington, DC. The role involves providing strategic all source analysis products and assessments across multiple disciplines, including regional stability, foreign military and security forces, insurgent organizations, counterterrorism, and counterintelligence. The Analyst will also provide intelligence visualization, dissemination, and business analytic services. The ideal candidate should have 2 years of relevant experience with a Bachelor's degree or 6 years of experience with a High School Diploma. A TS/SCI Clearance with CI/Poly is required. Bonus points for experience in unmanned systems, defense and federal solutions, and nuclear and environmental services.

SAS in Weis Markets – Full Time Retail Merchandiser

Company: Lee Company

Location: Fort Washington, PA

Posted Oct 05, 2024

SAS Retail Services is seeking a detail-oriented Reset Merchandiser. The role involves handling product movement at retail, ensuring the latest products match the new plan. The company offers a competitive wage of $16.00 per hour, growth opportunities, and benefits that can be customized to meet family needs. The ideal candidate is 18 years or older, has reliable transportation, a valid driver's license, and can lift up to 25lbs.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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