Customer Service Jobs in Washington DC

81,813 open positions · Updated daily

Looking for Customer Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Washington DC area.

CRM Business System Analyst

Company: Leidos

Location: Washington DC

Posted Oct 03, 2024

Leidos is seeking a CRM Business System Analyst to support the Digital Solution Inc program. The selected candidate will have the ability to assist customers with CRM technical support issues and consulting with customers on their business processes.

Associate Modeling and Simulation Systems Engineer

Company: Boeing

Location: Washington DC

Posted Oct 03, 2024

Boeing is looking for an Associate System Requirements and Architecture Engineer to work on innovative technologies and projects. The job requires a Bachelor's degree in engineering or a related field and 1+ years of experience in system design, modeling, and simulation.

Firmwide Outsourced Solutions and Managed Services Director, Services / Business Architect - Location Flexible

Company: RSM US LLP

Location: Washington DC

Posted Oct 03, 2024

RSM is a leading provider of professional services, seeking a highly skilled Services Architect to design and implement managed service solutions for public accounting clients.

Assistant Configuration Manager

Company: Copper River Family of Companies

Location: Washington DC

Posted Oct 03, 2024

The job description is for an Assistant Configuration Manager at Copper River Family of Companies. The role involves supporting configuration management processes, providing support to the Sr Configuration Manager, and working with data analysts to track and report configuration items. The company offers a positive and supportive culture, comprehensive benefits, and a focus on collaboration.

Senior Engineer – Java, Python, Generative AI, Agentic Systems

Company: GEICO

Location: Washington DC

Posted Oct 03, 2024

GEICO is seeking a Senior Engineer with experience in building high-performance platforms and applications to support the Digital Experience for customers. The ideal candidate has broad and deep technical knowledge and will help drive the insurance business transformation.

Senior Events Associate

Company: CoStar Group

Location: Washington DC

Posted Oct 03, 2024

CoStar Group is a leading global provider of commercial and residential real estate information analytics and online marketplaces. The company is looking for a Senior Events Associate to support and execute public facing and internal events.

Licensed Marriage and Family Therapist (LCSW-C, LCPC, LCMFT)

Company: Lee Company

Location: Washington, DC

Posted Oct 03, 2024

LifeStance Health, Inc. is actively seeking talented and passionate Licensed Therapists (LCPC, LCSW-C, LCMFT) in Maryland. They offer competitive benefits including sign-on bonus, flexible work schedules, remote work options, full administrative support, and a full benefits package. The annual income potential ranges from $82,000 to $113,280. Therapists should be experienced in working with adult and/or child and adolescent populations.

Consulting, Specialist Senior

Company: Deloitte

Location: Washington, DC

Posted Oct 03, 2024

Deloitte Consulting LLP is seeking a Consulting, Specialist Senior in Washington, DC and various unanticipated Deloitte office locations and client sites nationally. The role involves enabling end-to-end journey from On-Premise to Cloud, performing design and development within focus areas like Cloud messaging, ground-to-Cloud connectivity, Cloud Strategy, Operating Model Transformation, Cloud Development, Cloud Integration and Application Programming Interfaces (APIs), Cloud Migration, Cloud Infrastructure and Engineering, and Cloud Managed Services. The role also includes driving aspects of the full Software Development Life Cycle (SDLC), designing and developing data governance standards, roles and responsibilities, and performing assessments of existing information systems. The position requires a Bachelor's degree or foreign equivalent in Business Administration, any STEM field, or a related field, and 2 years of related work experience in the job offered or in a related occupation.

Manager, Cyber Threat Researcher, Cyber Intelligence

Company: Capital One

Location: Washington DC

Posted Oct 03, 2024

Capital One is looking for a Cyber Threat Researcher to leverage cyber threat intelligence for good. The role involves creating mechanisms to combine detection signals, maintaining expertise of the current cyber threat landscape, and building productive relationships with internal teams.

Senior Manager, Business Development – KI Concerts: 2024-3208

Company: The Headfirst Companies

Location: Washington, DC

Posted Oct 03, 2024

The Sr. Manager, Business Development for KI Concerts is responsible for developing relationships with ensemble Directors, creating customized experiences, and implementing sales strategies. The role requires a strong sales and musical background, excellent communication skills, and understanding of international travel destinations. The individual will lead generation, build proposals, and provide exceptional customer service. They will collaborate with cross-functional teams and serve as a subject matter expert in music for the KI team.

Platinion IT Architect

Company: Boston Consulting Group (BCG)

Location: Washington, DC

Posted Oct 03, 2024

Boston Consulting Group (BCG) is a global consulting firm that specializes in business strategy, technology, and design. Founded in 1963, BCG has a long history of pioneering business strategy and now focuses on transformational approaches that benefit all stakeholders. The firm employs diverse, global teams with deep industry and functional expertise, delivering solutions through management consulting, technology, and design. BCG Platinion, a subsidiary launched in 2000, adds deep technical expertise to BCG's capabilities. As an IT Consultant at BCG Platinion, you'll collaborate on interdisciplinary teams to develop leading IT concepts and architectural solutions, applying your technical know-how and understanding of business contexts. The role requires superior technical knowledge, engineering rigor, and creative problem-solving skills. BCG offers competitive compensation, benefits, and opportunities for career growth and impact on business and society.

USFHP Sales Outbound Call Specialist - Remote

Company: Martin's Point Health Care

Location: Washington DC

Posted Oct 03, 2024

Martins Point Health Care is an innovative not-for-profit health care organization that offers care and coverage to the people of Maine and beyond. The company values its employees and has been certified as a Great Place to Work since 2015. The Outbound Call Specialist role is responsible for making outbound calls to potential customers to introduce them to the US Family Health Plan and convert leads into sales.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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