Customer Service Jobs in Washington DC

81,813 open positions · Updated daily

Looking for Customer Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Washington DC area.

Intelligence FMV Analyst (Training Offered)

Company: BAE Systems

Location: Washington DC

Posted Oct 04, 2024

BAE Systems is looking for candidates to join their Full Motion Video (FMV) Analyst team. The role involves learning FMV tradecraft, producing graphic products, and compiling intelligence materials. The company offers a range of benefits, including paid time off, education benefits, and career advancement opportunities.

Senior Director of CRM, Lifecycle, and Retention

Company: Upside

Location: Washington DC

Posted Oct 04, 2024

Upside is a company that helps brick-and-mortar businesses earn more cashback and provides a platform for customers to earn rewards. The company is looking for a Senior Director of CRM Lifecycle and Retention to lead a team in developing and executing holistic multichannel lifecycle strategies.

Account Executive

Company: Dow Jones

Location: Washington, DC

Posted Oct 04, 2024

Dow Jones, a global provider of news and business information, is seeking an Account Executive to manage a book of business and prospect for new business. The role involves retaining and growing existing contract revenue, initiating sales activity with new buying centers, and maintaining strong customer relationships. The ideal candidate should have a proven track record of at least 5 years in selling information to large enterprise accounts, strong time management skills, excellent communication skills, and exceptional negotiation and closing skills. Dow Jones offers comprehensive healthcare plans, paid time off, retirement plans, and other benefits.

ISP/OSP, IT Specialist Jr, - Diego Garcia

Company: Leidos

Location: Washington DC

Posted Oct 04, 2024

The job posting is for an IT Specialist to support the OCONUS Piers support portion of the NGENR Service Management Integration and Transport SMIT contract. The candidate will provide connectdisconnect service to vessels, maintain fiber optic cables, and perform other related duties.

Full Stack Software Engineer

Company: NT Concepts

Location: Washington DC

Posted Oct 03, 2024

NT Concepts is seeking a Full Stack Software Engineer to join their team, working on an innovative airlift optimization platform. The company is dedicated to solving critical challenges in National Security, and offers a collaborative environment, competitive benefits, and opportunities for professional growth.

Senior Software Engineering Manager - Infrastructure Capacity and Demand

Company: GEICO

Location: Washington DC

Posted Oct 04, 2024

GEICO is seeking a Senior Manager to build and manage a new team of engineers to build engineering solutions, tools, and automation for Cloud Infrastructure. The ideal candidate has broad and deep technical knowledge and experience to improve capacity planning, cloud infrastructure architecture, and leverage engineering solutions to solve operational problems.

Technical Project Manager

Company: CoreWeave

Location: Washington DC

Posted Oct 04, 2024

CoreWeave is a cloud provider delivering GPU compute resources, seeking a Technical Project Manager for data center deployment projects, with a focus on project planning, stakeholder management, and quality assurance.

Senior Digital Forensics Incident Response Consultant, Data & Technology, Cybersecurity (Remote)

Company: Ankura

Location: Washington DC

Posted Oct 03, 2024

Ankura is a team of excellence that offers cybersecurity services, including incident response, cyber resilience, and managed advisory services. The company is composed of leaders from the intelligence community and provides customized solutions to clients.

Associate, Cybersecurity, Penetration Tester

Company: Ankura

Location: Washington DC

Posted Oct 04, 2024

Ankura is a team of excellence founded on innovation and growth. They are looking for a handson penetration tester to support their clients in identifying vulnerabilities and recommending remediation strategies.

Behavior Interventionist

Company: Cortica

Location: Washington DC

Posted Oct 03, 2024

Cortica is a rapidly growing healthcare company that is looking for a Behavior Interventionist to join its team. The company is committed to providing life-changing care to children with neurodevelopmental differences and is seeking a team member who is passionate about helping children thrive.

J.P. Morgan Wealth Management - Private Client Advisor - Washington, DC

Company: JPMorgan Chase

Location: Washington, DC

Posted Oct 04, 2024

J.P. Morgan Chase is seeking a Private Client Advisor in Chase Wealth Management. The role involves offering comprehensive financial planning and advice to individuals and families, with a focus on relationship management and digital innovations. The ideal candidate should have at least 2 years of Financial Advisor experience, demonstrated success in client acquisition, and relevant licenses. The company values diversity and inclusion, and offers a competitive total rewards package, including benefits like health care coverage, retirement savings, and tuition reimbursement.

Advisory Pre-Sales Solution Consultant- Federal Healthcare

Company: ServiceNow

Location: Washington DC

Posted Oct 04, 2024

The job description is for a Solution Consulting role at ServiceNow, requiring 7+ years of presales solution consulting or sales engineering experience, proficiency with the ServiceNow platform, and experience working collaboratively with product management and partners.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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