Customer Service Jobs in Washington DC

81,813 open positions · Updated daily

Looking for Customer Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Washington DC area.

Dir, Policy & Government Affairs

Company: Palo Alto Networks

Location: Washington, DC

Posted Oct 04, 2024

Palo Alto Networks is seeking a Director of Public Policy & Government Affairs to collaborate on legislation, policies, and programs at the Federal level. The role involves engaging with government officials, establishing trusted relationships, and advocating for the company's interests in cybersecurity and related tech policy communities. The ideal candidate should have 10+ years of relevant public policy experience, a strong background in cybersecurity, and excellent communication skills.

Senior Corporate Counsel, Employment Law - Chevy Chase, MD (HYBRID)

Company: GEICO

Location: Washington DC

Posted Oct 04, 2024

GEICO is seeking an experienced employment lawyer to join its inhouse Legal department. The role will provide legal advice and counsel on a broad range of employment law matters, including hiring process, compensation, employee relations, and more.

Navy HR and Pay systems SME #24317

Company: Aeyon

Location: Washington DC

Posted Oct 04, 2024

The job description is for a candidate to support the delivery of a single integrated personnel and pay system for the Department of the Navy. The candidate should have knowledge of Navy manpower systems data and processes, and experience in implementing business solutions in support of digital transformation initiatives. The duties include defining procedures, developing performance objectives, and having a secret clearance.

Info Security Controls Specialist

Company: Bank of America

Location: Washington, DC

Posted Oct 04, 2024

Bank of America is seeking an Info Security Controls Specialist for their Process Excellence organization. The role involves process analysis, improvement, and governance, contributing to the organization's strategic direction and cultural shift towards operational excellence. The ideal candidate will have prior experience in information security, strong analytical skills, and the ability to work in a global environment. The position offers a competitive salary range of $76,500.00 - $136,400.00 per year, along with benefits and potential discretionary incentives.

Senior Account Executive

Company: Microstrategy

Location: Washington DC

Posted Oct 04, 2024

MicroStrategy is a company that transforms organizations into intelligent enterprises through data-driven innovation. They are a market leader in enterprise analytics and mobility software, and are also leading a shift in how companies approach their treasury reserve strategy by adopting Bitcoin. The company values innovation, agility, and teamwork, and is looking for a Senior Account Executive to join their team.

Security Software Engineer II (Blue Team)

Company: SpaceX

Location: Washington DC

Posted Oct 04, 2024

SpaceX is hiring a security engineer to join the security engineering team to help protect and drive the SpaceX mission. The role will focus on building innovative security solutions to protect against threats to our rockets, spacecraft, and global satellite internet constellation Starlink.

Site Manager - Office Services

Company: Epiq

Location: Washington DC

Posted Oct 04, 2024

The job description is for a Site Manager position at Epiq, a company that values its employees and provides opportunities for growth and development. The role involves overseeing daily operations, providing excellent client service, and recruiting and training employees.

Senior Analyst - Software Supply Chain Specialist

Company: Exiger

Location: Washington DC

Posted Oct 04, 2024

Exiger Government Solutions is seeking a Senior Software Supply Chain Analyst to support the development and implementation of a cyber supply chain risk and Software Bills of Materials SBOM program. The role involves analyzing software products and their risks, preparing comprehensive reports, and identifying processes suitable for automation.

Senior Data Analyst II

Company: BlueLabs Analytics

Location: Washington DC

Posted Oct 04, 2024

BlueLabs is a leading provider of analytics services and technology dedicated to helping partners do the most good with their data. The company has worked with over 400 organizations and has developed innovative tools in analytics, media optimization, reporting, and influencer outreach.

Molder C

Company: Huhtamaki

Location: Washington DC

Posted Oct 04, 2024

Huhtamaki is a global provider of sustainable packaging solutions, committed to protecting food, people, and the planet. They are looking for passionate professionals to join their team to help deliver their ambitious 2030 Strategy.

Staff Technical Program Manager

Company: IonQ

Location: Washington DC

Posted Oct 04, 2024

IonQ is developing a powerful quantum computer, and they are looking for a Technical Program Manager to lead the development of their quantum computers. The role requires a strong background in physics, computer science, or a related field, and experience in managing complex projects.

Senior Manager, Product Marketing and Programming

Company: ATPCO

Location: Washington DC

Posted Oct 04, 2024

ATPCO is a company that provides pricing and retailing data tools and services to airlines, and is looking for a Senior Manager of Product Marketing and Programming to contribute to the overall integrated product strategies.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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