Customer Service Jobs in Washington DC

81,813 open positions · Updated daily

Looking for Customer Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Washington DC area.

Change Implementation Specialist

Company: Technical Assent

Location: Washington DC

Posted Oct 01, 2024

Technical Assent is seeking a Change Implementation Specialist to work on government programs. The successful candidate will have experience in change management, project management, and communication. The company offers a competitive benefits package and a remote work option.

Sr. Tech Portfolio Manager

Company: GEICO

Location: Washington DC

Posted Oct 01, 2024

GEICO is seeking a Senior Tech Portfolio Manager to join the Field Engineering team. The ideal candidate thrives in a collaborative dynamic environment and can adapt quickly to meet the needs of our stakeholders.

Division Product Manager (FIELD)

Company: PulteGroup

Location: Washington DC

Posted Oct 01, 2024

PulteGroup is a FORTUNE 500 company and one of Americas top residential builders, committed to diversity and inclusion, with a vision to Build Consumer Inspired Homes and Communities to Make Lives Better.

Desktop Engineer/Lead Systems Administrator

Company: Red Gate Group

Location: Washington DC

Posted Oct 01, 2024

The job description is for a Desktop EngineerLead Systems Administrator to support the Defense Threat Reduction Agency DTRA in Reston VA. The role involves providing technical leadership and support for protecting critical information systems and assets, and collaborating with team members to identify and resolve technical challenges.

Environmental Health & Safety Specialist

Company: The Aerospace Corporation

Location: Washington DC

Posted Oct 01, 2024

The Aerospace Corporation is seeking an EHS Specialist to manage and implement Occupational Safety and Environmental programs. The job requires a bachelor's degree in occupational health and safety or a related field with a minimum of 1 year of experience. The company offers a range of benefits, including comprehensive health care, paid holidays, and professional growth and development programs.

Conference Technology Team Lead

Company: Crowell & Moring

Location: Washington DC

Posted Oct 01, 2024

The job description is for a Conference Technology Team Lead at Crowell amp Moring LLP. The role involves administering technical and operational support for audiovisual equipment, providing conference technology support, and maintaining conference room technology equipment. The job requires advanced technical skills, experience with video conferencing technologies, and ability to communicate clearly and effectively.

Senior Technical Project Consultant, Technology Consulting

Company: DelCor Technology Solutions

Location: Washington DC

Posted Oct 01, 2024

DelCor Technology Solutions is a privately held consulting firm that provides technology consulting and IT support to associations and nonprofits. They have a team of highly qualified and motivated individuals who are dedicated to their clients and employees. The company offers a range of benefits and perks to its employees, including PTO, health insurance, and professional development opportunities.

Senior Staff Software Engineer - Networking (REMOTE)

Company: GEICO

Location: Washington DC

Posted Oct 01, 2024

GEICO is seeking an experienced Cloud Network Software Engineer to design and develop high-performance software-defined network platform. The ideal candidate will have in-depth experience with network protocols and SDN technologies and their applications in business settings.

Program Manager (Remote)

Company: Steel Point Solutions

Location: Washington DC

Posted Oct 01, 2024

Steel Point Solutions is a company that offers integrated business solutions to government and commercial enterprises. They are seeking an experienced Program Manager to establish and lead program management offices and provide advisory and administrative support services to public sector entities.

Staff Software Engineer - Networking (REMOTE)

Company: GEICO

Location: Washington DC

Posted Oct 01, 2024

GEICO is seeking a Staff Engineer with expertise in network engineering, automation, and cloud systems. The role requires a strong understanding of network design, architecture, and security technologies. The company offers a competitive salary range, benefits, and a total rewards program.

Firewall Engineer

Company: CACI International Inc

Location: Washington DC

Posted Oct 01, 2024

CACI is seeking TSSCI-cleared Firewall Engineers to join their Network Security Services team. The role involves working with leading-edge technologies, designing and implementing network security solutions, and collaborating with corporate and customer leadership.

Staff Engineer - Networking (REMOTE)

Company: GEICO

Location: Washington DC

Posted Oct 01, 2024

The job description is for a Staff Engineer position at GEICO, responsible for designing, developing, and troubleshooting high-quality SDN solutions for next-gen network hardware. The ideal candidate will have in-depth experience with network protocols and SDN technologies, and will lead the strategy and execution of a technical roadmap.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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