Customer Service Jobs in Washington DC

81,813 open positions · Updated daily

Looking for Customer Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Washington DC area.

Senior Manager, Legal Operations Support(HYBRID)

Company: Gucci

Location: Washington DC

Posted Oct 01, 2024

GEICO is seeking an experienced Legal Operations Support Senior Manager to supervise support functions of the Legal Department and help improve or develop processes and procedures. The ideal candidate will have excellent communication and organizational skills, be a process improvement specialist, and have experience managing project staff.

Legislative Assistant

Company: Greenberg Traurig

Location: Washington DC

Posted Oct 01, 2024

Greenberg Traurig is offering a full-time employment opportunity for a Legislative Assistant in their Washington DC office. The role involves providing research and practice-specific assistance to support several team members, conducting thorough research on legislative issues, and assisting in the development and implementation of advocacy strategies.

Software Engineer III

Company: SimIS Inc.

Location: Washington DC

Posted Oct 02, 2024

SimIS Inc is a Veteran Owned Small Business that models future environments and secures the enterprise. They are recruiting for a Software Engineer III position with experience in web protocols, APIs, and modern software development processes.

Assistant Landfill Manager

Company: Veolia UK

Location: Washington DC

Posted Oct 02, 2024

Veolia is looking for an experienced Assistant Landfill Manager to join their team in Beaconsfield. The role involves providing financial, operational, and developmental support to the Landfill Site Manager. The company offers a range of benefits, including 25 days of annual leave, access to a company pension scheme, and ongoing training and development opportunities.

Sr. Business Manager, Strategic Planning - Capital One Shopping (Remote-Eligible)

Company: Capital One

Location: Washington DC

Posted Oct 02, 2024

The job posting is for a Sr Business Manager position at Capital One, responsible for leading strategy definition, data analysis, and executive-level messaging. The ideal candidate should have a strong business background, analytical skills, and experience in people management and project management.

Cloud System Engineer I

Company: GAMA-1 Technologies

Location: Washington DC

Posted Oct 01, 2024

The job posting is seeking a Cloud Systems Engineer I to support a growing Cloud Services practice. The ideal candidate will have hands-on experience administering cloud technologies and will work directly with multiple teams and business units to understand business needs and translate those to IT business capabilities.

Commercial Operations Specialist

Company: LGC

Location: Washington DC

Posted Oct 01, 2024

The job description is for a Commercial Operations Specialist at LGC Biosearch Technologies, a leading global life science tools company. The role involves providing support to the commercial team, implementing Salesforce, and streamlining sales operations. The company values passion, curiosity, integrity, brilliance, and respect.

Business Development Manager (Mondo)

Company: Addison Group

Location: Washington, DC

Posted Oct 02, 2024

This job posting describes a sales position with a company that offers career development opportunities, competitive compensation, and a dynamic work environment. The role involves identifying and developing potential clients, leveraging resources for engagement, and maintaining relationships with existing clients. The company culture is metrics-driven, with a focus on hitting set KPIs. The ideal candidate is a motivated, tenacious individual with a passion for sales, a drive to succeed in a performance-driven culture, and the maturity to reflect positively on the Mondo brand.

Territory Manager-Remote

Company: Priority1

Location: Washington DC

Posted Oct 02, 2024

Priority1 is a dynamic nationwide company seeking transportation professionals for business-to-business products and services sales in Washington DC. The company offers a great working environment, competitive salary, and benefits, and is committed to the success of its team members.

Senior Financial Systems Analyst

Company: Crowell & Moring

Location: Washington DC

Posted Oct 01, 2024

The job description is for a Senior Financial Systems Analyst at Crowell amp Moring LLP. The role involves overseeing the technical operations of the firm's financial systems, managing system integrations, and leading financial systems projects. The position requires a bachelor's degree in information science, accounting, finance, or business, and a minimum of five years of related experience.

Group Manager, Lifecycle Marketing

Company: Zendesk

Location: Washington DC

Posted Oct 02, 2024

Zendesk is seeking an experienced Group Manager Lifecycle Marketing to lead strategy and a growing team. The role involves setting vision, developing comprehensive lifecycle marketing strategies, and overseeing execution of campaigns to engage and move customers.

UX Analyst

Company: IntelliDyne, LLC

Location: Washington DC

Posted Oct 02, 2024

The job posting is for a UX Analyst position at IntelliDyne LLC, a company that empowers government organizations through quality services and innovative IT solutions. The job responsibilities include user experience analysis, design, and testing, as well as ensuring accessibility and compliance with Section 508 and WCAG 2.1. The company offers a competitive compensation package, inclusive work environment, and opportunities for professional growth and development.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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