Customer Service Jobs in Washington DC

81,813 open positions · Updated daily

Looking for Customer Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Washington DC area.

Intacct Consultant

Company: Withum

Location: Washington DC

Posted Oct 01, 2024

Withum is a forward-thinking technology-driven advisory and accounting firm that encourages a work-life balance. They are looking for professionals who thrive in an entrepreneurial environment and want to specialize in management and technology challenges. The company offers a competitive benefits package and bonus program.

Pre-Sales AI Director - Federal

Company: C3 AI

Location: Washington DC

Posted Oct 01, 2024

C3ai Inc is a leading Enterprise AI software provider. The company provides comprehensive services to build enterprisescale AI applications. The Presales AI Director role is a customerfacing solution and product advisory role with a focus on delivering AI transformation for the federal government.

Communication Analyst

Company: BLN24

Location: Washington DC

Posted Oct 01, 2024

BLN24 is a digital creative agency that supports the US Federal Government. They are looking for a Communication Analyst with experience in digital marketing, social media, and content creation. The company offers competitive benefits, flexibility, and opportunities for growth and development.

Senior Database Developer

Company: Planet Technologies

Location: Washington DC

Posted Oct 01, 2024

Planet Technologies is looking for a Senior Database Developer to join their growing team. The role involves creating database objects, supporting impactful projects, and communicating with customers. The company provides a range of benefits and is an equal opportunities employer.

Salesforce Administrator

Company: Brivo

Location: Washington DC

Posted Oct 01, 2024

Brivo is seeking a highly skilled Salesforce Administrator to implement and manage Salesforce solutions, particularly in CPQ Sales Cloud and Service Cloud environments. The ideal candidate will have a deep understanding of Salesforce best practices, configuration, and customization, as well as strong problem-solving and process improvement skills.

Systems Administrator

Company: NT Concepts

Location: Washington DC

Posted Oct 01, 2024

NT Concepts is seeking a Systems Administrator to provide design, implementation, and administration to a Geographic Information System GIS platform on both on-prem and cloud environments. The company is a private mid-tier company with clients spanning the Intelligence and Defense communities, delivering end-to-end data and technology solutions that advance the modernization, transformation, and automation of national security missions.

Support Engineer

Company: Tricentis

Location: Washington DC

Posted Oct 01, 2024

The job posting is for a technical support engineer position at Tricentis, requiring experience in software testing, customer-facing roles, and technical documentation. The company offers a competitive salary and attractive compensation packages.

Field Account Manager

Company: Forcepoint

Location: Washington DC

Posted Oct 01, 2024

Forcepoint is a cybersecurity company looking for a Field Account Manager to join their team. The job requires experience in sales, cybersecurity, and account management. The company is committed to diversity and inclusion and offers equal employment opportunities.

Lead UX/UI Designer

Company: Gucci

Location: Washington DC

Posted Oct 01, 2024

GEICO is looking for a Lead UXUI Designer to design high-quality solutions that put the customer at the center. The ideal candidate will be comfortable collaborating with business owners, engineers, and product management to lead design programs.

Data Analyst ..- US Trade

Company: Aalis Management Consulting

Location: Washington DC

Posted Oct 01, 2024

Aalis Management Consulting is a certified Service-Disabled Veteran-Owned Small Business (SDVOSB) and Economically Disadvantaged Woman-Owned Small Business (EDWOSB) that provides stakeholder-focused support in various areas, including acquisition and procurement, IT, financial management, and logistics. The company is seeking a Business Analyst to support the US Trade Representative's monitoring and enforcement function.

Windows Endpoint Systems Administrator

Company: The Aerospace Corporation

Location: Washington DC

Posted Oct 01, 2024

The Aerospace Corporation is a trusted partner to the nation's space programs, providing innovative solutions and technical expertise. The company is committed to providing an inclusive and diverse workplace, and offers a competitive compensation package and benefits.

Social Media Specialist

Company: BLN24

Location: Washington DC

Posted Oct 01, 2024

BLN24 is a digital creative agency that supports the US Federal Government. They are looking for a Social Media Specialist to join their team. The role involves developing and implementing social media strategies, creating engaging content, and analyzing performance metrics.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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