Customer Service Jobs in Washington DC

81,813 open positions · Updated daily

Looking for Customer Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Washington DC area.

Public Affairs Specialist

Company: Other Agencies and Independent Organizations - U.S. Agency for International Development

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 30, 2024

The announcement encourages applicants to read the entire announcement and follow the instructions to ensure full consideration. The position is in the Bureau for Legislative and Public Affairs Office of Internal Communications, serving as a central point of contact with various stakeholders.

Male Locker Room Associates, Anthem Row

Company: Equinox+

Location: Washington DC

Posted Sep 30, 2024

Equinox Group is a high growth collective of lifestyle brands that inspire and motivate members to maximize life. They are passionate about high performance living and practice what they preach. The company is looking for energetic and enthusiastic individuals to join their team.

Information System Specialist (Program-Project Management Artificial Intelligence (AI) Analyst) (DIRECT HIRE)

Company: Department of Transportation - Pipeline and Hazardous Materials Safety Administration

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 30, 2024

This position is in the Office of the Associate Administrator for Administration Office of the Chief Information Officer CIO Pipeline and Hazardous Materials Safety Administration PHMSA Department of Transportation DOT. This office has full responsibility for oversight and management of Information Resource Management systems and applications throughout PHMSA and its regional field offices.

Diagnostic Radiologic Technologist

Company: Department of Defense - Military Treatment Facilities under DHA

Location: Tacoma, Washington Tacoma, Washington

Posted Sep 30, 2024

This position is located at Madigan Army Medical Center in Tacoma Washington. Recruitment Incentive may be Authorized. This is a Direct Hire Solicitation.

Senior Software Engineer #5477

Company: Legislative Branch - Senate

Location: Washington DC

Posted Sep 30, 2024

The Senate Sergeant at Arms is seeking a Senior Software Engineer. The vacancy announcement and application can be found on the United States Senate Career Page.

Director, Office of Technical Assistance

Company: Department of the Treasury - Treasury, Departmental Offices

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 30, 2024

The Director Office of Technical Assistance OTA formulates and implements Treasury policy on financial and economic assistance in various regions.

Assistant Administrator for Response

Company: Department of Homeland Security - Federal Emergency Management Agency

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 30, 2024

The position is for a Senior Executive Service role in the Department of Homeland Security's Federal Emergency Management Agency, responsible for executive leadership and managerial direction.

Park Ranger

Company: Department of the Interior - Bureau of Land Management

Location: Cle Elum, Washington Cle Elum, Washington

Posted Sep 30, 2024

The BLM is hiring for a temporary appointment, with a focus on exploring new careers. The position is not a Law Enforcement role and does not convey permanent status.

Physician (Geriatric Medicine)

Company: Department of Veterans Affairs - Veterans Health Administration

Location: Tacoma, Washington Tacoma, Washington

Posted Sep 30, 2024

VA Puget Sound Health Care System is hiring a full-time physician with advanced training in Geriatric Medicine to join their Geriatrics and Extended Care Service as Medical Director.

Transportation Specialist - DIRECT HIRE

Company: Department of Transportation - Federal Motor Carrier Safety Administration

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 30, 2024

The CDL Division is responsible for ensuring State compliance with Federal CDL program requirements and working with States to improve highway safety by ensuring drivers of large trucks and buses are qualified to operate the vehicles and removing unsafe and unqualified drivers from the highways.

Program Manager (Logistics)

Company: Department of Homeland Security - Customs and Border Protection

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 30, 2024

This job announcement is for an Assistant Commissioner's Staff position in the Department of Homeland Security's US Customs and Border Protection Office of Human Resources Management, located in Washington DC.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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