Customer Service Jobs in Washington DC

81,813 open positions · Updated daily

Looking for Customer Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Washington DC area.

Cultural Anthropologist

Company: Department of the Interior - National Park Service

Location: Ashford, Washington Ashford, Washington

Posted Sep 30, 2024

This position is located in Mount Rainier National Park in the Cultural and National Resources Division.

Elevator Mechanic (Electronics) Leader

Company: Legislative Branch - Architect of the Capitol

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 30, 2024

The selectee will serve as an Elevator Mechanic Electronics Leader, responsible for getting work started and reporting to the supervisor.

Budget Analyst - DIRECT HIRE

Company: Department of Transportation - Federal Highway Administration

Location: Vancouver, Washington Vancouver, Washington

Posted Sep 30, 2024

The position performs a wide range of analytical, technical, and administrative duties in the Finance Office, including distribution of highway funding and obligation limitation, providing technical assistance and budgetary information, and authorization of programs and funding.

Supervisory Information Technology Specialist (INFOSEC)

Company: Legislative Branch - Government Publishing Office

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 30, 2024

GPO employees possess a diverse array of talent in many administrative fields and trades. The agency provides innovative services for printing, publishing, storage, and distribution of digital content. It offers a challenging yet rewarding career opportunity for energetic and inventive individuals.

Licensed Practical Nurse (Long Term Care)

Company: Department of Veterans Affairs - Veterans Health Administration

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 30, 2024

This position is eligible for the Education Debt Reduction Program, a student loan payment reimbursement program. You must meet specific individual eligibility requirements and submit your application within four months of appointment.

Foreign Affairs Officer - Direct Hire Authority

Company: Department of State - Department of State - Agency Wide

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 30, 2024

The position is in the Bureau of International Security and Nonproliferation Office of Multilateral Nuclear Security Affairs. Its mission is to advance the United States efforts to prevent, detect, disrupt, and roll back the proliferation of nuclear weapons and improvised nuclear devices.

IT Specialist (Senior Cybersecurity Network Architect)

Company: Other Agencies and Independent Organizations - Consumer Financial Protection Bureau

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 30, 2024

The position is for a Senior Cybersecurity Network Architect at the Consumer Financial Protection Bureau, responsible for designing and implementing secure data networks and cloud network designs.

Management Analyst (IT Workforce Planning) (Open to both U.S. Citizens and Federal Employees)

Company: Department of Transportation - Office of the Secretary of Transportation

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 30, 2024

The position serves as a Management Analyst IT Workforce Planning in the Resource Management Office within the Office of the Chief Information Officer OCIO.

Data Quality Analyst

Company: Other Agencies and Independent Organizations - District of Columbia Courts

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 30, 2024

The Data Quality Analyst position is located in the Office of the Director Training Branch MultiDoor Dispute Resolution Division of the District of Columbia Superior Court. The role provides performance measurement, monitoring, analysis, and reporting services in support of division programs.

Sr. Staff Software Engineer - IaaS (Cluster Management) (REMOTE)

Company: GEICO

Location: Washington DC

Posted Sep 30, 2024

The job posting is for a Sr. Staff Engineer position at GEICO, responsible for leading the strategy and execution of a technical roadmap, designing and building secure cluster management systems, and mentoring and exemplifying technical excellence.

Senior Program Strategist (International)

Company: National Foundation on the Arts and the Humanities - National Endowment for the Humanities

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 30, 2024

NEH is an independent grantmaking agency dedicated to supporting research, education, preservation, and public programs in the humanities.

HEAVY MOBILE EQUIPMENT MECHANIC

Company: Department of the Air Force - Air National Guard Units

Location: Camp Murray, Washington Camp Murray, Washington

Posted Sep 30, 2024

This is a job posting for a Heavy Mobile Equipment Mechanic position in the Washington Air National Guard.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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