Customer Service Jobs in Washington DC

81,813 open positions · Updated daily

Looking for Customer Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Washington DC area.

Actuary - DH

Company: Other Agencies and Independent Organizations - Pension Benefit Guaranty Corporation

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 30, 2024

This position is located in the Pension Benefit Guaranty Corporation's Office of Negotiations and Restructuring.

Equal Employment Specialist

Company: Department of the Interior - Bureau of Land Management

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 30, 2024

The BLM is looking to fill a career position in Washington DC, with a focus on its people being its most precious resource. The agency is located in Headquarters Washington DC and is looking to fill one vacancy, with the possibility of additional positions being filled if they become available.

Operations Research Analyst

Company: Department of Transportation - Federal Aviation Administration

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 30, 2024

This position is for a Technical Analyst in the FAA's Office of Accident Investigation and Prevention, supporting the System Safety Management Transformation program.

Records and Information Management Specialist

Company: Department of Justice - Offices, Boards and Divisions

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 30, 2024

The position serves as a Records and Information Management Specialist in the Department of Justice's National Security Division, with a mission to combat terrorism and protect national security.

Technology Solutions Architect #5483

Company: Legislative Branch - Senate

Location: Washington DC

Posted Sep 30, 2024

The Senate Sergeant at Arms is seeking a Technology Solutions Architect. The vacancy announcement and application can be found on the United States Senate Career Page.

Supervisory Information Resources Manager

Company: Other Agencies and Independent Organizations - Federal Communications Commission

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 30, 2024

This job posting is for a position in the Federal Communications Commission's Office of the Chief Information Officer, located in Washington DC. The job does not offer relocation expenses and may be used to fill additional positions within 90 days.

Paralegal Specialist

Company: Department of Homeland Security - Federal Emergency Management Agency

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 30, 2024

The ideal candidate should possess strong communication, research, and project management skills to function in a demanding environment.

Paralegal Specialist

Company: Department of Homeland Security - Federal Emergency Management Agency

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 30, 2024

The ideal candidate should possess strong communication, research, and project management skills to function in a demanding environment.

Financial Manager

Company: Department of the Treasury - Treasury, Departmental Offices

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 30, 2024

This position is a Financial Manager at Departmental Offices, supporting Treasury responsibilities for District of Columbia retirement programs.

Lead Security Guard

Company: Department of the Army - U.S. Army Corps of Engineers

Location: Pasco, Washington Pasco, Washington

Posted Sep 30, 2024

The text describes a Direct Hire Authority solicitation for competitive service positions at the Ice Harbor Project, a multipurpose hydropower project with various missions.

Health Technician - Prosthetic/Orthotic Technician

Company: Department of Veterans Affairs - Veterans Health Administration

Location: Seattle, Washington Seattle, Washington

Posted Sep 30, 2024

The positions are located within the Orthotics and Prosthetics Central Fabrication Laboratory at the VA Puget Sound Health Care System in Seattle, WA. Learn more about this agency.

Human Resources Assistant

Company: Department of Homeland Security - U.S. Coast Guard

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 30, 2024

This vacancy is for a GS 0203 567 Human Resources Assistant located in the Department of Homeland Security US Coast Guard OFFICE OF CIVILIAN WORKFORCE RELATIONS. The position has promotion potential, but no promise or guarantee of a promotion.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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