Customer Service Jobs in Washington DC

81,813 open positions · Updated daily

Looking for Customer Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Washington DC area.

Supervisory Information Technology Specialist (INFOSEC)

Company: Legislative Branch - Government Publishing Office

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 29, 2024

GPO employees possess a diverse array of talent in many administrative fields and trades. The agency provides innovative services for printing, publishing, storage, and distribution of digital content. It offers a challenging yet rewarding career opportunity for energetic and inventive individuals.

Physician (Geriatric Medicine)

Company: Department of Veterans Affairs - Veterans Health Administration

Location: Tacoma, Washington Tacoma, Washington

Posted Sep 29, 2024

VA Puget Sound Health Care System is hiring a full-time physician with advanced training in Geriatric Medicine to join their Geriatrics and Extended Care Service as Medical Director.

Public Affairs Specialist

Company: Other Agencies and Independent Organizations - U.S. Agency for International Development

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 29, 2024

The announcement encourages applicants to read the entire announcement and follow the instructions to ensure full consideration. The position is in the Bureau for Legislative and Public Affairs Office of Internal Communications, serving as a central point of contact with various stakeholders.

Diagnostic Radiologic Technologist

Company: Department of Defense - Military Treatment Facilities under DHA

Location: Tacoma, Washington Tacoma, Washington

Posted Sep 29, 2024

This position is located at Madigan Army Medical Center in Tacoma Washington. Recruitment Incentive may be Authorized. This is a Direct Hire Solicitation.

Budget Analyst - DIRECT HIRE

Company: Department of Transportation - Federal Highway Administration

Location: Vancouver, Washington Vancouver, Washington

Posted Sep 29, 2024

The position performs a wide range of analytical, technical, and administrative duties in the Finance Office, including distribution of highway funding and obligation limitation, providing technical assistance and budgetary information, and authorization of programs and funding.

Director, Office of Technical Assistance

Company: Department of the Treasury - Treasury, Departmental Offices

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 29, 2024

The Director Office of Technical Assistance OTA formulates and implements Treasury policy on financial and economic assistance in various regions.

Information System Specialist (Program-Project Management Artificial Intelligence (AI) Analyst) (DIRECT HIRE)

Company: Department of Transportation - Pipeline and Hazardous Materials Safety Administration

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 29, 2024

This position is in the Office of the Associate Administrator for Administration Office of the Chief Information Officer CIO Pipeline and Hazardous Materials Safety Administration PHMSA Department of Transportation DOT. This office has full responsibility for oversight and management of Information Resource Management systems and applications throughout PHMSA and its regional field offices.

IT Specialist (Senior Cybersecurity Network Architect)

Company: Other Agencies and Independent Organizations - Consumer Financial Protection Bureau

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 29, 2024

The position is for a Senior Cybersecurity Network Architect at the Consumer Financial Protection Bureau, responsible for designing and implementing secure data networks and cloud network designs.

Management Analyst (IT Workforce Planning) (Open to both U.S. Citizens and Federal Employees)

Company: Department of Transportation - Office of the Secretary of Transportation

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 29, 2024

The position serves as a Management Analyst IT Workforce Planning in the Resource Management Office within the Office of the Chief Information Officer OCIO.

Senior Program Strategist (International)

Company: National Foundation on the Arts and the Humanities - National Endowment for the Humanities

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 29, 2024

NEH is an independent grantmaking agency dedicated to supporting research, education, preservation, and public programs in the humanities.

Licensed Practical Nurse (Long Term Care)

Company: Department of Veterans Affairs - Veterans Health Administration

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 29, 2024

This position is eligible for the Education Debt Reduction Program, which reimburses student loan payments. To be eligible, you must meet specific requirements and submit your application within four months of appointment.

Frequently Asked Questions

What are the typical salary ranges for Customer Service roles by seniority level?
Entry‑level agents earn between $35,000 and $48,000 annually, reflecting base pay plus a small performance bonus. Mid‑level support specialists or junior Customer Success Managers command $48,000 to $65,000, with overtime and customer‑centric incentives. Senior reps, team leads, or Customer Success Managers earn $65,000 to $95,000, often receiving profit‑sharing or equity in high‑growth SaaS firms.
What skills and certifications are most valuable for Customer Service professionals?
Proficiency in Zendesk, Salesforce Service Cloud, or Freshdesk ticketing; knowledge of API integrations; strong analytical skills using Jira Service Management or HubSpot; certification such as Zendesk Support Administrator, Salesforce Certified Service Cloud Consultant, or CompTIA IT Fundamentals. Customer Success Manager (CSM) certification and Six Sigma Green Belt are highly regarded in enterprise environments.
Are Customer Service positions available for remote work?
Yes, over 60% of the 1,765 listings support fully remote or hybrid models, especially for ticket‑based roles and technical support. Remote positions often require a dedicated workspace, 24/7 shift flexibility, and mastery of video‑chat platforms like Teams or Zoom.
What career progression paths exist within Customer Service?
Typical trajectories start with Frontline Support Rep, advance to Senior Rep or Escalation Specialist, then to Team Lead or Shift Manager, followed by Customer Success Manager, and eventually to Director of Customer Experience or VP of Customer Success in large tech firms.
What are the current industry trends impacting Customer Service?
AI‑driven self‑service portals, proactive chatbots that reduce ticket volume; omnichannel analytics that merge email, chat, and social media; real‑time sentiment scoring; voice analytics for call quality; data‑driven CSAT dashboards; and a shift toward remote‑first teams supported by collaboration tools like Slack and Microsoft Teams.

Related Pages