Customer Service Jobs in Washington DC

81,813 open positions · Updated daily

Looking for Customer Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Washington DC area.

Administrative Services Specialist

Company: Department of Labor - Office of the Assistant Secretary for Administration and Management

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 29, 2024

The Office of the Chief Information Officer OCIO is a customer service organization dedicated to providing information technology IT solutions and leadership to advance DOLs mission.

Director, Directorate of Construction

Company: Department of Labor - Occupational Safety and Health Administration

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 29, 2024

This position is located in the US Department of Labor DOL Occupational Safety and Health Administration OSHA. All qualified applicants are encouraged to apply.

Lead Medical Records Technician

Company: Department of Defense - Military Treatment Facilities under DHA

Location: Tacoma, Washington Tacoma, Washington

Posted Sep 29, 2024

This job posting is for a position at Army Medical Center Madigan in Tacoma, Washington. The job involves assembling medical records and checking for completeness.

Dental Assistant

Company: Department of Veterans Affairs - Veterans Health Administration

Location: Spokane, Washington Spokane, Washington

Posted Sep 29, 2024

The dental assistant position at the Mann-Grandstaff VA Medical Center in Spokane, Washington involves assisting the dentist in patient care and performing clinical and clerical functions independently.

Administrative Specialist

Company: Other Agencies and Independent Organizations - Federal Retirement Thrift Investment Board

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 29, 2024

The Federal Retirement Thrift Investment Board is looking for a highly qualified individual to serve as an Administrative Specialist.

Civil Engineer

Company: Department of Energy - Federal Energy Regulatory Commission

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 29, 2024

The Federal Energy Regulatory Commission FERC is ranked within the top 5 midsize agencies through the Partnership for Public Services Best Places to Work in the Federal Government Rankings.

Supervisory Program Analyst

Company: Department of Homeland Security - Federal Emergency Management Agency

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 29, 2024

The ideal candidate should have a strong knowledge of PA post award activities and policies, and be able to manage large nationwide complex disaster programs.

Management and Program Analyst

Company: Department of Labor - Employment and Training Administration

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 29, 2024

This position is located in the US Department of Labor's Employment and Training Administration Office of Management and Administrative Services.

Operations Specialist (Watch Officer) (Open to both U.S. Citizens and Federal Employees)

Company: Department of Transportation - Office of the Secretary of Transportation

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 29, 2024

This position is located in the Office of the Intelligence Security and Emergency Response S60 Operations Division Office of the Secretary Department of Transportation DOT. You will serve as a Watch Officer WO in the Transportation Operations Center TOC and will be responsible for monitoring the National Transportation System reporting on events and incidents and threats to the systems integrity.

Pharmacist

Company: Department of Defense - Military Treatment Facilities under DHA

Location: Tacoma, Washington Tacoma, Washington

Posted Sep 29, 2024

This position is located at The Madigan Army Medical Center in Tacoma Washington. A recruitment or relocation incentive may be authorized.

Writer Editor

Company: Other Agencies and Independent Organizations - Smithsonian Institution

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 29, 2024

The Smithsonian Institution is a large museum complex with 21 museums and a scholarly press that publishes research publications.

AIRCRAFT MECHANIC (UH-72A)

Company: Department of the Army - Army National Guard Units

Location: East Wenatchee, Washington East Wenatchee, Washington

Posted Sep 29, 2024

This is a job posting for an Aircraft Mechanic position in the Washington Army National Guard.

Frequently Asked Questions

What are the typical salary ranges for Customer Service roles by seniority level?
Entry‑level agents earn between $35,000 and $48,000 annually, reflecting base pay plus a small performance bonus. Mid‑level support specialists or junior Customer Success Managers command $48,000 to $65,000, with overtime and customer‑centric incentives. Senior reps, team leads, or Customer Success Managers earn $65,000 to $95,000, often receiving profit‑sharing or equity in high‑growth SaaS firms.
What skills and certifications are most valuable for Customer Service professionals?
Proficiency in Zendesk, Salesforce Service Cloud, or Freshdesk ticketing; knowledge of API integrations; strong analytical skills using Jira Service Management or HubSpot; certification such as Zendesk Support Administrator, Salesforce Certified Service Cloud Consultant, or CompTIA IT Fundamentals. Customer Success Manager (CSM) certification and Six Sigma Green Belt are highly regarded in enterprise environments.
Are Customer Service positions available for remote work?
Yes, over 60% of the 1,765 listings support fully remote or hybrid models, especially for ticket‑based roles and technical support. Remote positions often require a dedicated workspace, 24/7 shift flexibility, and mastery of video‑chat platforms like Teams or Zoom.
What career progression paths exist within Customer Service?
Typical trajectories start with Frontline Support Rep, advance to Senior Rep or Escalation Specialist, then to Team Lead or Shift Manager, followed by Customer Success Manager, and eventually to Director of Customer Experience or VP of Customer Success in large tech firms.
What are the current industry trends impacting Customer Service?
AI‑driven self‑service portals, proactive chatbots that reduce ticket volume; omnichannel analytics that merge email, chat, and social media; real‑time sentiment scoring; voice analytics for call quality; data‑driven CSAT dashboards; and a shift toward remote‑first teams supported by collaboration tools like Slack and Microsoft Teams.

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