Customer Service Jobs in Washington DC

81,813 open positions · Updated daily

Looking for Customer Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Washington DC area.

Financial Manager

Company: Department of the Treasury - Treasury, Departmental Offices

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 29, 2024

This position is a Financial Manager at Departmental Offices, supporting Treasury responsibilities for District of Columbia retirement programs.

Operations Research Analyst

Company: Department of Transportation - Federal Aviation Administration

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 29, 2024

This position is for a Technical Analyst in the FAA's Office of Accident Investigation and Prevention, supporting the System Safety Management Transformation program.

Supervisory Information Resources Manager

Company: Other Agencies and Independent Organizations - Federal Communications Commission

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 29, 2024

This job posting is for a position in the Federal Communications Commission's Office of the Chief Information Officer, located in Washington DC. The job does not offer relocation expenses and may be used to fill additional positions within 90 days.

Health Technician - Prosthetic/Orthotic Technician

Company: Department of Veterans Affairs - Veterans Health Administration

Location: Seattle, Washington Seattle, Washington

Posted Sep 29, 2024

The positions are located within the Orthotics and Prosthetics Central Fabrication Laboratory at the VA Puget Sound Health Care System in Seattle, WA. Learn more about this agency.

Records and Information Management Specialist

Company: Department of Justice - Offices, Boards and Divisions

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 29, 2024

The position serves as a Records and Information Management Specialist in the Department of Justice's National Security Division, with a mission to combat terrorism and protect national security.

Equal Employment Specialist

Company: Department of the Interior - Bureau of Land Management

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 29, 2024

The BLM is looking to fill a career position in Washington DC, with a focus on its people being its most precious resource. The agency is located in Headquarters Washington DC and is looking to fill one vacancy, with the possibility of additional positions being filled if they become available.

Technology Solutions Architect #5483

Company: Legislative Branch - Senate

Location: Washington DC

Posted Sep 29, 2024

The Senate Sergeant at Arms is seeking a Technology Solutions Architect. The vacancy announcement and application can be found on the United States Senate Career Page.

Lead Security Guard

Company: Department of the Army - U.S. Army Corps of Engineers

Location: Pasco, Washington Pasco, Washington

Posted Sep 29, 2024

The text describes a Direct Hire Authority solicitation for competitive service positions at the Ice Harbor Project, a multipurpose hydropower project with various missions.

Paralegal Specialist

Company: Department of Homeland Security - Federal Emergency Management Agency

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 29, 2024

The ideal candidate should possess strong communication, research, and project management skills to function in a demanding environment.

Actuary - DH

Company: Other Agencies and Independent Organizations - Pension Benefit Guaranty Corporation

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 29, 2024

This position is located in the Pension Benefit Guaranty Corporation's Office of Negotiations and Restructuring.

Senior Software Engineer #5477

Company: Legislative Branch - Senate

Location: Washington DC

Posted Sep 29, 2024

The Senate Sergeant at Arms is seeking a Senior Software Engineer. The vacancy announcement and application can be found on the United States Senate Career Page.

Transportation Specialist - DIRECT HIRE

Company: Department of Transportation - Federal Motor Carrier Safety Administration

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 29, 2024

The CDL Division is responsible for ensuring State compliance with Federal CDL program requirements and working with States to improve highway safety by ensuring drivers of large trucks and buses are qualified to operate the vehicles and removing unsafe and unqualified drivers from the highways.

Frequently Asked Questions

What are the typical salary ranges for Customer Service roles by seniority level?
Entry‑level agents earn between $35,000 and $48,000 annually, reflecting base pay plus a small performance bonus. Mid‑level support specialists or junior Customer Success Managers command $48,000 to $65,000, with overtime and customer‑centric incentives. Senior reps, team leads, or Customer Success Managers earn $65,000 to $95,000, often receiving profit‑sharing or equity in high‑growth SaaS firms.
What skills and certifications are most valuable for Customer Service professionals?
Proficiency in Zendesk, Salesforce Service Cloud, or Freshdesk ticketing; knowledge of API integrations; strong analytical skills using Jira Service Management or HubSpot; certification such as Zendesk Support Administrator, Salesforce Certified Service Cloud Consultant, or CompTIA IT Fundamentals. Customer Success Manager (CSM) certification and Six Sigma Green Belt are highly regarded in enterprise environments.
Are Customer Service positions available for remote work?
Yes, over 60% of the 1,765 listings support fully remote or hybrid models, especially for ticket‑based roles and technical support. Remote positions often require a dedicated workspace, 24/7 shift flexibility, and mastery of video‑chat platforms like Teams or Zoom.
What career progression paths exist within Customer Service?
Typical trajectories start with Frontline Support Rep, advance to Senior Rep or Escalation Specialist, then to Team Lead or Shift Manager, followed by Customer Success Manager, and eventually to Director of Customer Experience or VP of Customer Success in large tech firms.
What are the current industry trends impacting Customer Service?
AI‑driven self‑service portals, proactive chatbots that reduce ticket volume; omnichannel analytics that merge email, chat, and social media; real‑time sentiment scoring; voice analytics for call quality; data‑driven CSAT dashboards; and a shift toward remote‑first teams supported by collaboration tools like Slack and Microsoft Teams.

Related Pages