Customer Service Jobs in Washington DC

81,813 open positions · Updated daily

Looking for Customer Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Washington DC area.

UH-MWR Supervisory Housing Management Assistant

Company: Department of the Navy - Commander, Navy Installations

Location: Bangor, Washington Bangor, Washington

Posted Sep 29, 2024

The position is located at the Unaccompanied Housing program aboard Naval Base Kitsap Bangor. The employee will oversee the daily operations of the Front Desk, Maintenance, and Custodial Crew with limited Building Manager oversight. The goal is to provide clean and comfortable housing for Sailors while contributing to the highest level of mission readiness.

Foreign Affairs Officer - Direct Hire Authority

Company: Department of State - Department of State - Agency Wide

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 29, 2024

This position is located in the Bureau of Conflict and Stabilization Operations Office of Near Eastern Affairs. It serves as public notice for the use of an Agency-specific Direct Hire Authority.

Senior Social Worker-Health Care for Homeless Veterans (HCHV) Program

Company: Department of Veterans Affairs - Veterans Health Administration

Location: Walla Walla, Washington Walla Walla, Washington

Posted Sep 29, 2024

This position is eligible for EDRP, a student loan payment reimbursement program. You must meet specific individual eligibility requirements and submit your application within 4 months of your start date.

Accountant

Company: Department of Labor - Employment and Training Administration

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 29, 2024

This position is a senior accountant in the US Department of Labor's Employment and Training Administration, utilizing professional knowledge of accounting principles and procedures.

Housekeeping Aid-Environmental Services Technician

Company: Department of Veterans Affairs - Veterans Health Administration

Location: Spokane, Washington Spokane, Washington

Posted Sep 29, 2024

MannGrandstaff VA Medical Center is filling a Housekeeping AidEnvironmental Service Technician vacancy. The first cut off of eligible applicants will be sent on October 17, 2024.

County Executive Director in Training

Company: Department of Agriculture - Farm Service Agency

Location: Mount Vernon, Washington Mount Vernon, Washington

Posted Sep 29, 2024

Skagit County and Snohomish County are partnering for a training program that may require travel and relocation within Washington state.

Personnel Security Specialist (Adjudicator)

Company: Legislative Branch - Architect of the Capitol

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 29, 2024

The Architect of the Capitol is seeking a Personnel Security Specialist Adjudicator to perform security tasks in support of the AOC security program.

Practical Nurse

Company: Department of Defense - Military Treatment Facilities under DHA

Location: Tacoma, Washington Tacoma, Washington

Posted Sep 29, 2024

This is a job posting for a position at Madigan Army Medical Center in Tacoma, Washington. The position is open to qualified candidates and may offer a recruitment incentive and salary negotiation.

Nutritionist

Company: Department of Agriculture - Foreign Agricultural Service

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 29, 2024

The Foreign Agricultural Service FAS links US agriculture to the world, improving foreign market access for US food and agricultural products, and providing food aid and technical assistance to foreign countries.

Nurse (Case Manager)

Company: Department of Defense - Military Treatment Facilities under DHA

Location: Oak Harbor, Washington Oak Harbor, Washington

Posted Sep 29, 2024

This is a job posting for a position at the Naval Health Clinic at Oak Harbor, Washington.

County Program Analyst

Company: Department of Agriculture - Farm Service Agency

Location: Mount Vernon, Washington Mount Vernon, Washington

Posted Sep 29, 2024

This is a County Program Analyst position with listed locations and responsibilities.

Foreign Affairs Officer - Direct Hire Authority

Company: Department of State - Department of State - Agency Wide

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 29, 2024

The Bureau of Conflict and Stabilization Operations Office of Near Eastern Affairs aims to anticipate, prevent, and respond to conflict that undermines US national interests through three lines of effort: strategic prevention, conflict resolution, and security sector stabilization.

Frequently Asked Questions

What are the typical salary ranges for Customer Service roles by seniority level?
Entry‑level agents earn between $35,000 and $48,000 annually, reflecting base pay plus a small performance bonus. Mid‑level support specialists or junior Customer Success Managers command $48,000 to $65,000, with overtime and customer‑centric incentives. Senior reps, team leads, or Customer Success Managers earn $65,000 to $95,000, often receiving profit‑sharing or equity in high‑growth SaaS firms.
What skills and certifications are most valuable for Customer Service professionals?
Proficiency in Zendesk, Salesforce Service Cloud, or Freshdesk ticketing; knowledge of API integrations; strong analytical skills using Jira Service Management or HubSpot; certification such as Zendesk Support Administrator, Salesforce Certified Service Cloud Consultant, or CompTIA IT Fundamentals. Customer Success Manager (CSM) certification and Six Sigma Green Belt are highly regarded in enterprise environments.
Are Customer Service positions available for remote work?
Yes, over 60% of the 1,765 listings support fully remote or hybrid models, especially for ticket‑based roles and technical support. Remote positions often require a dedicated workspace, 24/7 shift flexibility, and mastery of video‑chat platforms like Teams or Zoom.
What career progression paths exist within Customer Service?
Typical trajectories start with Frontline Support Rep, advance to Senior Rep or Escalation Specialist, then to Team Lead or Shift Manager, followed by Customer Success Manager, and eventually to Director of Customer Experience or VP of Customer Success in large tech firms.
What are the current industry trends impacting Customer Service?
AI‑driven self‑service portals, proactive chatbots that reduce ticket volume; omnichannel analytics that merge email, chat, and social media; real‑time sentiment scoring; voice analytics for call quality; data‑driven CSAT dashboards; and a shift toward remote‑first teams supported by collaboration tools like Slack and Microsoft Teams.

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