Customer Service Jobs in Washington DC

81,813 open positions · Updated daily

Looking for Customer Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Washington DC area.

Social Worker (Clinical/SRU)

Company: Department of the Army - U.S. Army Medical Command

Location: Joint Base Lewis-McChord, Washington Joint Base Lewis-McChord, Washington

Posted Sep 29, 2024

This is a job posting for a position in the Warrior Transition Battalion at Joint Base Lewis McChord. The job may offer a recruitment or relocation incentive and salary negotiation for new Federal service employees.

Engineering Technician

Company: Other Agencies and Independent Organizations - Smithsonian Institution

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 29, 2024

The Smithsonian Institution is a large museum complex with 21 museums and the National Zoo. The Office of Facilities Management and Reliability provides building services through maintenance and operational zones.

Management and Program Analyst, GS-0343-09 (FPL 12) (DE)

Company: Department of Education - Office of Postsecondary Education

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 29, 2024

This position is telework eligible and responsible for conducting studies of work processes and procedures.

Supervisory Information Technology Specialist

Company: Department of Homeland Security - Federal Emergency Management Agency

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 29, 2024

The position is located in FEMAs Office of the Chief Technology Officer and is responsible for providing expert-level technical and operational guidance to the agency.

Procurement Analyst

Company: Department of Justice - Office of Justice Programs

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 29, 2024

The US Department of Justice's mission is to uphold the rule of law, keep the country safe, and protect civil rights. The Office of Justice Programs provides leadership, resources, and solutions for creating safe, just, and engaged communities.

Grants Training Program Manager

Company: Department of Health and Human Services - Office of the Secretary of Health and Human Services

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 29, 2024

This position is located in the Department of Health and Human Services Office of the Secretary of Health and Human Services Office of the Assistant Secretary for Financial Resources ASFR Office of Grants located in Washington District of Columbia.

Management and Program Analyst

Company: Department of Energy - Department of Energy - Agency Wide

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 29, 2024

This position is part of the Department of Energy Office of Intelligence and Counterintelligence. As a Management and Program Analyst, you will be responsible for formulation, coordination, and integration of the organization and the management of data as the Department of Energy Office of Intelligence and Counterintelligence's strategic asset.

IT Specialist, CG-2210-13

Company: Other Agencies and Independent Organizations - Federal Deposit Insurance Corporation

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 29, 2024

This position is located in the Chief Information Officer Organization CIOO and serves as an Information Technology IT specialist in the Application Platforms and Delivery Branch APDB.

Supervisory Chemist (Forensic) or Supervisory Toxicologist (Forensic)

Company: Court Services and Offender Supervision Agency for DC - Pretrial Services Agency

Location: Washington DC

Posted Sep 29, 2024

PSA is looking for a Supervisory ChemistToxicologist to conduct forensic screening and confirmation analyses using GCMS and LCMSMS instruments. The candidate should have experience in leading a staff of scientific professionals in the forensic toxicology field.

Attorney Advisor (Regulatory & Legislative Affairs)

Company: Department of Transportation - Federal Motor Carrier Safety Administration

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 29, 2024

The AttorneyAdvisor provides legal counsel to the Federal Motor Carrier Safety Administration's regulatory development teams.

International Economist

Company: Department of Commerce - Commerce, International Trade Administration

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 29, 2024

This vacancy is for an International Economist in the International Trade Administration Enforcement and Compliance EampC Office of PolicySubsidies Enforcement and Economic Analysis DivisionEconomic Analysis Unit. The position is responsible for collecting economic data, analyzing statistical data, preparing quantitative analyses, and preparing analytic reports.

Supervisory Financial Technology and Innovation Specialist

Company: Other Agencies and Independent Organizations - Federal Housing Finance Agency

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 29, 2024

The vacancy announcement is for a Supervisory Financial Technology and Innovation Specialist position at the EL15 grade level. The incumbent will work in the Office of Financial Technology and perform work in support of major initiatives.

Frequently Asked Questions

What are the typical salary ranges for Customer Service roles by seniority level?
Entry‑level agents earn between $35,000 and $48,000 annually, reflecting base pay plus a small performance bonus. Mid‑level support specialists or junior Customer Success Managers command $48,000 to $65,000, with overtime and customer‑centric incentives. Senior reps, team leads, or Customer Success Managers earn $65,000 to $95,000, often receiving profit‑sharing or equity in high‑growth SaaS firms.
What skills and certifications are most valuable for Customer Service professionals?
Proficiency in Zendesk, Salesforce Service Cloud, or Freshdesk ticketing; knowledge of API integrations; strong analytical skills using Jira Service Management or HubSpot; certification such as Zendesk Support Administrator, Salesforce Certified Service Cloud Consultant, or CompTIA IT Fundamentals. Customer Success Manager (CSM) certification and Six Sigma Green Belt are highly regarded in enterprise environments.
Are Customer Service positions available for remote work?
Yes, over 60% of the 1,765 listings support fully remote or hybrid models, especially for ticket‑based roles and technical support. Remote positions often require a dedicated workspace, 24/7 shift flexibility, and mastery of video‑chat platforms like Teams or Zoom.
What career progression paths exist within Customer Service?
Typical trajectories start with Frontline Support Rep, advance to Senior Rep or Escalation Specialist, then to Team Lead or Shift Manager, followed by Customer Success Manager, and eventually to Director of Customer Experience or VP of Customer Success in large tech firms.
What are the current industry trends impacting Customer Service?
AI‑driven self‑service portals, proactive chatbots that reduce ticket volume; omnichannel analytics that merge email, chat, and social media; real‑time sentiment scoring; voice analytics for call quality; data‑driven CSAT dashboards; and a shift toward remote‑first teams supported by collaboration tools like Slack and Microsoft Teams.

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