Customer Service Jobs in Washington DC

81,813 open positions · Updated daily

Looking for Customer Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Washington DC area.

Lead Management Analyst

Company: Department of the Treasury - Treasury, Departmental Offices

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 29, 2024

The position is located in the Department of Treasury Departmental Offices Assistant Secretary for Management and Chief Financial Officer Treasury Operations Business Services Administrative Services Branch ASB.

Program Manager (Inspections)

Company: Legislative Branch - U.S. Capitol Police

Location: Washington DC

Posted Sep 29, 2024

The United States Capitol Police safeguards Congress and its employees, protecting them from crime, disruption, and terrorism, to ensure a safe and secure environment.

Data Scientist (Interdisciplinary)

Company: Department of the Navy - Office of Naval Research

Location: Naval Research Laboratory, Washington, District of Columbia Naval Research Laboratory, Washington, District of Columbia

Posted Sep 29, 2024

The job posting is for a Data Scientist Interdisciplinary position at the NAVAL RESEARCH LABORATORY. Interested applicants must follow the application directions to be considered.

Policy Analyst

Company: Department of Labor - Women's Bureau

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 29, 2024

The position is located in the Department of Labor's Women's Bureau, focusing on research and policy analysis for women's employment issues.

Facility Operations Specialist (Open to both U.S. Citizens and Federal Employees)

Company: Department of Transportation - Federal Highway Administration

Location: Vancouver, Washington Vancouver, Washington

Posted Sep 29, 2024

The Facility Operations Specialist is responsible for maintaining and improving Federal Highways Administration property buildings and grounds.

Senior Program Advisor

Company: Department of Housing and Urban Development - Assistant Secretary for Housing-Federal Housing Commissioner

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 29, 2024

This position is located at the Department of Housing and Urban Development. It is also open to status eligibles.

SUPERVISORY INTERDISCIPLINARY

Company: Department of the Navy - STRATEGIC SYSTEMS PROGRAMS (SSP)

Location: Washington Navy Yard, District of Columbia Washington Navy Yard, District of Columbia

Posted Sep 29, 2024

This flyer notifies interested applicants of anticipated vacancies and provides instructions on how to apply. It also notes that notice of result letters will not be sent to applicants who respond to the flyer.

Crisis Operations Specialist

Company: Other Agencies and Independent Organizations - U.S. Agency for International Development

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 29, 2024

This position is located in the Program Learning and Innovation Division with the Office of Transition Initiatives in the Bureau for Conflict Prevention and Stabilization in the Ronald Reagan Building and International Trade Center 1300 Pennsylvania Ave NW Washington DC at the US Agency for International Development USAID.

Correspondence Management Specialist (Open to both U.S. Citizens and Federal Employees)

Company: Department of Transportation - Federal Motor Carrier Safety Administration

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 29, 2024

The position is in the Front Office of Federal Motor Carrier Safety Administration, reporting to the Deputy Director of Governmental Affairs. The Specialist manages correspondence for the Executive Secretariat.

Associate Director, Interpretation, Education and Volunteers

Company: Department of the Interior - National Park Service

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 29, 2024

The Interpretation Education and Volunteers Directorate IEV provides leadership for visitor and community engagement and supports the work of the NPS to welcome and create meaningful experiences with visitors from around the world.

Budget Analyst

Company: Department of Housing and Urban Development - Assistant Secretary for Community Planning and Development

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 29, 2024

This position is located at the Department of Housing and Urban Development as Asst Secretary for Community Planning and Development. It is also open to Status eligibles.

Budget Analyst

Company: Department of Housing and Urban Development - Assistant Secretary for Community Planning and Development

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 29, 2024

This position is located at the Department of Housing and Urban Development as Asst Secretary for Community Planning and Development. It is also open to Status eligibles.

Frequently Asked Questions

What are the typical salary ranges for Customer Service roles by seniority level?
Entry‑level agents earn between $35,000 and $48,000 annually, reflecting base pay plus a small performance bonus. Mid‑level support specialists or junior Customer Success Managers command $48,000 to $65,000, with overtime and customer‑centric incentives. Senior reps, team leads, or Customer Success Managers earn $65,000 to $95,000, often receiving profit‑sharing or equity in high‑growth SaaS firms.
What skills and certifications are most valuable for Customer Service professionals?
Proficiency in Zendesk, Salesforce Service Cloud, or Freshdesk ticketing; knowledge of API integrations; strong analytical skills using Jira Service Management or HubSpot; certification such as Zendesk Support Administrator, Salesforce Certified Service Cloud Consultant, or CompTIA IT Fundamentals. Customer Success Manager (CSM) certification and Six Sigma Green Belt are highly regarded in enterprise environments.
Are Customer Service positions available for remote work?
Yes, over 60% of the 1,765 listings support fully remote or hybrid models, especially for ticket‑based roles and technical support. Remote positions often require a dedicated workspace, 24/7 shift flexibility, and mastery of video‑chat platforms like Teams or Zoom.
What career progression paths exist within Customer Service?
Typical trajectories start with Frontline Support Rep, advance to Senior Rep or Escalation Specialist, then to Team Lead or Shift Manager, followed by Customer Success Manager, and eventually to Director of Customer Experience or VP of Customer Success in large tech firms.
What are the current industry trends impacting Customer Service?
AI‑driven self‑service portals, proactive chatbots that reduce ticket volume; omnichannel analytics that merge email, chat, and social media; real‑time sentiment scoring; voice analytics for call quality; data‑driven CSAT dashboards; and a shift toward remote‑first teams supported by collaboration tools like Slack and Microsoft Teams.

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