Customer Service Jobs in Washington DC

81,813 open positions · Updated daily

Looking for Customer Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Washington DC area.

Health Technician - Prosthetic/Orthotic Technician

Company: Department of Veterans Affairs - Veterans Health Administration

Location: Seattle, Washington Seattle, Washington

Posted Sep 29, 2024

The positions are located within the Orthotics and Prosthetics Central Fabrication Laboratory at the VA Puget Sound Health Care System in Seattle, WA. Learn more about this agency.

Health Technician (Surgical)

Company: Department of Defense - Military Treatment Facilities under DHA

Location: Tacoma, Washington Tacoma, Washington

Posted Sep 29, 2024

The position is with the Department of Health Agency Puget Sound Market Madigan Army Medical Center Joint Base LewisMcChord Washington. It is a Direct Hire Solicitation.

Information Technology Program Manager

Company: Department of Transportation - Federal Aviation Administration

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 29, 2024

The incumbent will serve as an Information Technology Specialist within the Office of Accident Investigation and Prevention.

Carpenter

Company: Department of the Treasury - Bureau of Engraving and Printing

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 29, 2024

The position is for a Carpenter at the Bureau of Engraving and Printing, performing carpentry work, designing and repairing office furniture, and constructing specialty trucks and tables.

Diagnostic Radiologic Technologist

Company: Department of Veterans Affairs - Veterans Health Administration

Location: Spokane, Washington Spokane, Washington

Posted Sep 29, 2024

The incumbent is responsible for performing and coordinating various medical procedures.

Equal Employment Specialist

Company: Department of the Interior - Bureau of Land Management

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 29, 2024

The BLM is looking to fill a career position in Washington DC, with a focus on its people being its most precious resource. The agency is located in Headquarters Washington DC and is looking to fill one vacancy, with the possibility of additional positions being filled if they become available.

Financial Manager

Company: Department of the Treasury - Treasury, Departmental Offices

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 29, 2024

This position is a Financial Manager at Departmental Offices, supporting Treasury responsibilities for District of Columbia retirement programs.

Actuary - DH

Company: Other Agencies and Independent Organizations - Pension Benefit Guaranty Corporation

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 29, 2024

This position is located in the Pension Benefit Guaranty Corporation's Office of Negotiations and Restructuring.

Supervisory Information Resources Manager

Company: Other Agencies and Independent Organizations - Federal Communications Commission

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 29, 2024

This job posting is for a position in the Federal Communications Commission's Office of the Chief Information Officer, located in Washington DC. The job does not offer relocation expenses and may be used to fill additional positions within 90 days.

Medical Records Technician (Health Information Technician)

Company: Department of Veterans Affairs - Veterans Health Administration

Location: Walla Walla, Washington Walla Walla, Washington

Posted Sep 29, 2024

MRTs HIT performs health record analysis, checking for accuracy, completeness, and timeliness, and reports for regulatory compliance.

Management and Program Analyst

Company: Department of Justice - Office of Justice Programs

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 29, 2024

This position is located in the US Department of Justice DOJ Office of Justice Programs OJP Office of the Chief Financial Officer OFCO Strategic Planning and Performance Division.

Supervisory Statistician (Operations And Administration)

Company: Department of the Treasury - Alcohol and Tobacco Tax and Trade Bureau

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 29, 2024

TTBs mission is steeped in Americas history, dedicated to collecting excise taxes and ensuring alcohol beverages are labeled and marketed by law. They ranked 35th of 432 top 10 on agency subcomponents of 2022s Best Places to Work.

Frequently Asked Questions

What are the typical salary ranges for Customer Service roles by seniority level?
Entry‑level agents earn between $35,000 and $48,000 annually, reflecting base pay plus a small performance bonus. Mid‑level support specialists or junior Customer Success Managers command $48,000 to $65,000, with overtime and customer‑centric incentives. Senior reps, team leads, or Customer Success Managers earn $65,000 to $95,000, often receiving profit‑sharing or equity in high‑growth SaaS firms.
What skills and certifications are most valuable for Customer Service professionals?
Proficiency in Zendesk, Salesforce Service Cloud, or Freshdesk ticketing; knowledge of API integrations; strong analytical skills using Jira Service Management or HubSpot; certification such as Zendesk Support Administrator, Salesforce Certified Service Cloud Consultant, or CompTIA IT Fundamentals. Customer Success Manager (CSM) certification and Six Sigma Green Belt are highly regarded in enterprise environments.
Are Customer Service positions available for remote work?
Yes, over 60% of the 1,765 listings support fully remote or hybrid models, especially for ticket‑based roles and technical support. Remote positions often require a dedicated workspace, 24/7 shift flexibility, and mastery of video‑chat platforms like Teams or Zoom.
What career progression paths exist within Customer Service?
Typical trajectories start with Frontline Support Rep, advance to Senior Rep or Escalation Specialist, then to Team Lead or Shift Manager, followed by Customer Success Manager, and eventually to Director of Customer Experience or VP of Customer Success in large tech firms.
What are the current industry trends impacting Customer Service?
AI‑driven self‑service portals, proactive chatbots that reduce ticket volume; omnichannel analytics that merge email, chat, and social media; real‑time sentiment scoring; voice analytics for call quality; data‑driven CSAT dashboards; and a shift toward remote‑first teams supported by collaboration tools like Slack and Microsoft Teams.

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