Customer Service Jobs in Washington DC

81,813 open positions · Updated daily

Looking for Customer Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Washington DC area.

Chief Administrative Law Judge

Company: Other Agencies and Independent Organizations - National Transportation Safety Board

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 29, 2024

The position is in the Office of Administrative Law Judges National Transportation Safety Board. The Chief Administrative Law Judge serves and provides administrative guidance and direction to all subordinates.

Purchasing Agent

Company: Department of Defense - Defense Logistics Agency

Location: Bremerton, Washington Bremerton, Washington

Posted Sep 29, 2024

The text appears to be a job summary with a neutral tone, providing information about the job and the agency.

Human Resources Specialist (Employee Programs)

Company: Legislative Branch - Architect of the Capitol

Location: Washington DC

Posted Sep 29, 2024

The selected candidate is responsible for developing and coordinating the AOC's Mentorship and Ambassador Programs, supporting awards and employee recognition programs in a customer-centric environment.

ASSOCIATE GENERAL COUNSEL

Company: Department of Defense - Defense Intelligence Agency

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 29, 2024

The agency values teamwork, integrity, excellence, and service, prioritizing the nation's welfare and mission.

Director, Office of Technical Assistance

Company: Department of the Treasury - Treasury, Departmental Offices

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 29, 2024

The Director Office of Technical Assistance OTA formulates and implements Treasury policy on financial and economic assistance in various regions.

Physician (Geriatric Medicine)

Company: Department of Veterans Affairs - Veterans Health Administration

Location: Tacoma, Washington Tacoma, Washington

Posted Sep 29, 2024

VA Puget Sound Health Care System is hiring a full-time physician with advanced training in Geriatric Medicine to join their Geriatrics and Extended Care Service as Medical Director.

TECHNICAL EDITOR

Company: Department of Defense - Defense Intelligence Agency

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 29, 2024

The agency values teamwork, integrity, excellence, and service, prioritizing the nation's welfare and mission.

Social Worker (HUD-VASH)

Company: Department of Veterans Affairs - Veterans Health Administration

Location: Richland, Washington Richland, Washington

Posted Sep 29, 2024

HUDVASH is an intensive case management program for chronically homeless Veterans, providing psychosocial services while residing in stable housing through HUD's Section 8 voucher system.

General Equipment Repairer

Company: Department of the Navy - Commander, Navy Installations

Location: Oak Harbor, Washington Oak Harbor, Washington

Posted Sep 29, 2024

The Morale Welfare and Recreation department provides fitness, recreation, lodging, and food and beverage programs for service members and their families.

Diagnostic Radiologic Technologist

Company: Department of Defense - Military Treatment Facilities under DHA

Location: Tacoma, Washington Tacoma, Washington

Posted Sep 29, 2024

This position is located at Madigan Army Medical Center in Tacoma Washington. Recruitment Incentive may be Authorized. This is a Direct Hire Solicitation.

Information System Specialist (Program-Project Management Artificial Intelligence (AI) Analyst) (DIRECT HIRE)

Company: Department of Transportation - Pipeline and Hazardous Materials Safety Administration

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 29, 2024

This position is in the Office of the Associate Administrator for Administration Office of the Chief Information Officer CIO Pipeline and Hazardous Materials Safety Administration PHMSA Department of Transportation DOT. This office has full responsibility for oversight and management of Information Resource Management systems and applications throughout PHMSA and its regional field offices.

Frequently Asked Questions

What are the typical salary ranges for Customer Service roles by seniority level?
Entry‑level agents earn between $35,000 and $48,000 annually, reflecting base pay plus a small performance bonus. Mid‑level support specialists or junior Customer Success Managers command $48,000 to $65,000, with overtime and customer‑centric incentives. Senior reps, team leads, or Customer Success Managers earn $65,000 to $95,000, often receiving profit‑sharing or equity in high‑growth SaaS firms.
What skills and certifications are most valuable for Customer Service professionals?
Proficiency in Zendesk, Salesforce Service Cloud, or Freshdesk ticketing; knowledge of API integrations; strong analytical skills using Jira Service Management or HubSpot; certification such as Zendesk Support Administrator, Salesforce Certified Service Cloud Consultant, or CompTIA IT Fundamentals. Customer Success Manager (CSM) certification and Six Sigma Green Belt are highly regarded in enterprise environments.
Are Customer Service positions available for remote work?
Yes, over 60% of the 1,765 listings support fully remote or hybrid models, especially for ticket‑based roles and technical support. Remote positions often require a dedicated workspace, 24/7 shift flexibility, and mastery of video‑chat platforms like Teams or Zoom.
What career progression paths exist within Customer Service?
Typical trajectories start with Frontline Support Rep, advance to Senior Rep or Escalation Specialist, then to Team Lead or Shift Manager, followed by Customer Success Manager, and eventually to Director of Customer Experience or VP of Customer Success in large tech firms.
What are the current industry trends impacting Customer Service?
AI‑driven self‑service portals, proactive chatbots that reduce ticket volume; omnichannel analytics that merge email, chat, and social media; real‑time sentiment scoring; voice analytics for call quality; data‑driven CSAT dashboards; and a shift toward remote‑first teams supported by collaboration tools like Slack and Microsoft Teams.

Related Pages