Customer Service Jobs in Washington DC

81,813 open positions · Updated daily

Looking for Customer Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Washington DC area.

Supervisory Physician (RAT - Flight Surgeon)

Company: Department of Transportation - Federal Aviation Administration

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 29, 2024

The selectee for this position will be eligible to receive a Manager Performance Incentive MPI, an annual lumpsum incentive payment.

Contracting Officer

Company: Non-Federal Civilian Customers - Public Defender Service for the District of Columbia

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 29, 2024

The Public Defender Service for the District of Columbia is looking for the best talent to join their organization.

POLICE OFFICER

Company: Department of the Navy - Commander, Navy Installations

Location: Hadlock, Washington Hadlock, Washington

Posted Sep 29, 2024

This is a public notice flyer to notify interested applicants of anticipated vacancies. Interested applicants must follow the directions in the How to Apply section of this flyer to be considered.

Recreation Specialist - Fitness Center

Company: Department of the Navy - Commander, Navy Installations

Location: Oak Harbor, Washington Oak Harbor, Washington

Posted Sep 29, 2024

The Morale Welfare and Recreation department provides fitness, recreation, lodging, and food and beverage programs for service members and their families.

Budget Officer

Company: Non-Federal Civilian Customers - Public Defender Service for the District of Columbia

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 29, 2024

The Public Defender Service for the District of Columbia is looking for the best talent to join their organization.

FOREIGN AGRICULTURAL AFFAIRS OFFICER (TRAINEE)

Company: Department of Agriculture - Foreign Agricultural Service

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 29, 2024

The Foreign Agricultural Service FAS is a small but dynamic foreign affairs agency with approximately 90 offices around the world. Overseas Foreign Service Officers FSOs are responsible for supporting FAS efforts in agricultural trade promotion, market intelligence, trade policy, trade capacity building, and food security.

Tractor Operator

Company: Department of Veterans Affairs - Veterans Health Administration

Location: Walla Walla, Washington Walla Walla, Washington

Posted Sep 29, 2024

The announcement has been extended to close on October 3, 2024. The position is located in the Veterans Health Administration at the Jonathan M. Wainwright VA Medical Center and involves operating tractors and equipment in maintenance of facility grounds.

Auditor

Company: Other Agencies and Independent Organizations - Federal Election Commission

Location: Washington DC

Posted Sep 29, 2024

This position is located in the Audit Division of the Federal Election Commission, reporting to the Assistant Staff Director.

Public Affairs Specialist

Company: Other Agencies and Independent Organizations - U.S. Agency for International Development

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 29, 2024

The Bureau for Legislative and Public Affairs LPA is responsible for managing the Agency's external affairs and provides central Agency focus and overall coordination for all aspects of legislative and public affairs matters.

Architect

Company: Department of Justice - Offices, Boards and Divisions

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 29, 2024

This position is for a Senior Architect in the Disability Rights Section, providing technical expertise and consultation on accessible and barrier-free buildings.

Paralegal Specialist

Company: Department of Justice - Executive Office for U.S. Attorneys and the Office of the U.S. Attorneys

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 29, 2024

The Department of Justice and United States Attorneys Offices are announcing a position. Additional positions may be filled using this announcement.

Circuit Executive

Company: Judicial Branch - U.S. Courts

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 29, 2024

The Circuit Executive is appointed by the Circuit Judicial Council and reports to the Chief Circuit Judge. As secretary of the Circuit Judicial Council, the Circuit Executive serves as the executive officer responsible for implementing Council policies, supporting Council committees, and implementing programs and policies adopted by the Judicial Conference of the United States and Congress.

Frequently Asked Questions

What are the typical salary ranges for Customer Service roles by seniority level?
Entry‑level agents earn between $35,000 and $48,000 annually, reflecting base pay plus a small performance bonus. Mid‑level support specialists or junior Customer Success Managers command $48,000 to $65,000, with overtime and customer‑centric incentives. Senior reps, team leads, or Customer Success Managers earn $65,000 to $95,000, often receiving profit‑sharing or equity in high‑growth SaaS firms.
What skills and certifications are most valuable for Customer Service professionals?
Proficiency in Zendesk, Salesforce Service Cloud, or Freshdesk ticketing; knowledge of API integrations; strong analytical skills using Jira Service Management or HubSpot; certification such as Zendesk Support Administrator, Salesforce Certified Service Cloud Consultant, or CompTIA IT Fundamentals. Customer Success Manager (CSM) certification and Six Sigma Green Belt are highly regarded in enterprise environments.
Are Customer Service positions available for remote work?
Yes, over 60% of the 1,765 listings support fully remote or hybrid models, especially for ticket‑based roles and technical support. Remote positions often require a dedicated workspace, 24/7 shift flexibility, and mastery of video‑chat platforms like Teams or Zoom.
What career progression paths exist within Customer Service?
Typical trajectories start with Frontline Support Rep, advance to Senior Rep or Escalation Specialist, then to Team Lead or Shift Manager, followed by Customer Success Manager, and eventually to Director of Customer Experience or VP of Customer Success in large tech firms.
What are the current industry trends impacting Customer Service?
AI‑driven self‑service portals, proactive chatbots that reduce ticket volume; omnichannel analytics that merge email, chat, and social media; real‑time sentiment scoring; voice analytics for call quality; data‑driven CSAT dashboards; and a shift toward remote‑first teams supported by collaboration tools like Slack and Microsoft Teams.

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