Customer Service Jobs in Washington DC

81,813 open positions · Updated daily

Looking for Customer Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Washington DC area.

Nursing Assistant - Acute Care

Company: Department of Veterans Affairs - Veterans Health Administration

Location: Seattle, Washington Seattle, Washington

Posted Sep 29, 2024

The Acute Care Service Line cares for patients with acute or chronic health conditions, including dementia, and provides assistance to providers and other team members.

Electrical Engineer (Reliability Compliance)

Company: Department of the Army - U.S. Army Corps of Engineers

Location: Starbuck, Washington Starbuck, Washington

Posted Sep 29, 2024

This is a job posting for a position at Little Goose Dam in Starbuck, WA, operated by the US Army Corps of Engineers. The dam is located on the Snake River and is used for various purposes.

Supervisory Technical Editor (Associate Publisher)

Company: Other Agencies and Independent Organizations - National Gallery of Art

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 29, 2024

The Associate Publisher will supervise the editorial team and plan publications to drive audience engagement.

Air Conditioning Equipment Operator (Boiler Plant Operator)

Company: Department of Veterans Affairs - Veterans Health Administration

Location: Seattle, Washington Seattle, Washington

Posted Sep 29, 2024

The incumbent will serve as an Air Conditioning Equipment Operator in the Facilities Engineering Service Line at VA Puget Sound Health Care System Seattle. The closing date for this announcement was extended until 10022024.

Supervisory Trial Attorney (Deputy Chief, International Unit)

Company: Department of Justice - Offices, Boards and Divisions

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 29, 2024

The Money Laundering and Asset Recovery Section leads the Department's antimoney laundering enforcement and asset forfeiture efforts.

Advanced Practice Nurse (Nurse Anesthetist)

Company: Department of Defense - Military Treatment Facilities under DHA

Location: Tacoma, Washington Tacoma, Washington

Posted Sep 29, 2024

The position is located in the Department of Surgery Anesthesiology Service at the Madigan Army Medical Center in Tacoma WA. The job may offer relocation and salary negotiation incentives.

Director of Publishing and Digital Communication

Company: Legislative Branch - Congressional Budget Office

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 29, 2024

The CBO is seeking a seasoned manager to lead the Publishing and Digital Communication Division, which will provide editorial and publishing services for the agency and formulate digital communication content and design.

Engineering Technician

Company: Department of the Army - United States Army Installation Management Command

Location: Tacoma, Washington Tacoma, Washington

Posted Sep 29, 2024

The job posting is for an Engineering Technician position at Joint Base Lewis-McChord Washington. The job requires a resume to be submitted, and only the first 5 pages will be reviewed. The job is a Direct Hire Authority solicitation.

FINANCIAL MANAGEMENT ANALYST

Company: Department of the Navy - United States Fleet Forces Command

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 29, 2024

This is a public notice flyer to notify interested applicants of anticipated vacancies. Interested applicants must follow the directions in the How to Apply section of this flyer to be considered.

Program Analyst

Company: Other Agencies and Independent Organizations - U.S. Agency for International Development

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 29, 2024

The announcement encourages applicants to read the entire announcement and follow the instructions to ensure full consideration. The position is located in the Ronald Reagan Building International Trade Center in Washington DC.

Capital Project Manager

Company: Other Agencies and Independent Organizations - District of Columbia Courts

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 29, 2024

The Capital Project Manager position is responsible for managing capital projects for the DC Courts.

INFORMATION TECHNOLOGY SPECIALIST (INFOSEC)

Company: Department of the Navy - Naval Education and Training Command

Location: Washington Navy Yard, District of Columbia Washington Navy Yard, District of Columbia

Posted Sep 29, 2024

This flyer notifies interested applicants of anticipated vacancies in the Naval Acquisition Development Program. Applications will not be accepted through this flyer and must follow the directions in the How to Apply section.

Frequently Asked Questions

What are the typical salary ranges for Customer Service roles by seniority level?
Entry‑level agents earn between $35,000 and $48,000 annually, reflecting base pay plus a small performance bonus. Mid‑level support specialists or junior Customer Success Managers command $48,000 to $65,000, with overtime and customer‑centric incentives. Senior reps, team leads, or Customer Success Managers earn $65,000 to $95,000, often receiving profit‑sharing or equity in high‑growth SaaS firms.
What skills and certifications are most valuable for Customer Service professionals?
Proficiency in Zendesk, Salesforce Service Cloud, or Freshdesk ticketing; knowledge of API integrations; strong analytical skills using Jira Service Management or HubSpot; certification such as Zendesk Support Administrator, Salesforce Certified Service Cloud Consultant, or CompTIA IT Fundamentals. Customer Success Manager (CSM) certification and Six Sigma Green Belt are highly regarded in enterprise environments.
Are Customer Service positions available for remote work?
Yes, over 60% of the 1,765 listings support fully remote or hybrid models, especially for ticket‑based roles and technical support. Remote positions often require a dedicated workspace, 24/7 shift flexibility, and mastery of video‑chat platforms like Teams or Zoom.
What career progression paths exist within Customer Service?
Typical trajectories start with Frontline Support Rep, advance to Senior Rep or Escalation Specialist, then to Team Lead or Shift Manager, followed by Customer Success Manager, and eventually to Director of Customer Experience or VP of Customer Success in large tech firms.
What are the current industry trends impacting Customer Service?
AI‑driven self‑service portals, proactive chatbots that reduce ticket volume; omnichannel analytics that merge email, chat, and social media; real‑time sentiment scoring; voice analytics for call quality; data‑driven CSAT dashboards; and a shift toward remote‑first teams supported by collaboration tools like Slack and Microsoft Teams.

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