Customer Service Jobs in Washington DC

81,813 open positions · Updated daily

Looking for Customer Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Washington DC area.

Registered Nurse - Intensive Community Mental Health Program (ICMHR)

Company: Department of Veterans Affairs - Veterans Health Administration

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 29, 2024

This position is eligible for the Education Debt Reduction Program, which reimburses student loan payments. To be eligible, you must meet specific requirements and submit your application within four months of appointment.

Attorney-Adviser (Labor)

Company: Other Agencies and Independent Organizations - National Labor Relations Board

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 29, 2024

The position is located in the Office of Representation Appeals, responsible for adjudicating unfair labor practice cases and representation cases under the National Labor Relations Act.

Supervisory International Relations Officer

Company: Department of Labor - Bureau of International Labor Affairs

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 29, 2024

The job involves leading research and reporting, and engaging with governments and stakeholders to eradicate child labor, forced labor, and human trafficking.

Web Content Analyst

Company: Department of the Treasury - Treasury, Departmental Offices

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 29, 2024

This position is located at Departmental Offices Terrorist and Financial Intelligence. As a Web Content Analyst, you will be performing various functions including designing, maintaining, and analyzing web content on OIA websites.

Medical Instrument Technician (EEG)

Company: Department of Defense - Military Treatment Facilities under DHA

Location: Tacoma, Washington Tacoma, Washington

Posted Sep 29, 2024

This position is located at Madigan Army Medical Center's Neurology Service in Tacoma, Washington. It is a direct hire solicitation.

Meatcutting Worker

Company: Department of Defense - Defense Commissary Agency

Location: Bangor, Washington Bangor, Washington

Posted Sep 29, 2024

The purpose of this position is to assist full performance meatcutters by performing simpler tasks when processing beef, pork, veal, and lamb into retail and ready-to-eat cuts for sale to patrons.

Registered Nurse (Infection Preventionist)

Company: Department of Veterans Affairs - Veterans Health Administration

Location: Spokane, Washington Spokane, Washington

Posted Sep 29, 2024

The mission is to provide compassionate whole health care to Veterans, fulfilling President Lincoln's promise to care for those who have served in the military and their families.

International Program Specialist (DE)

Company: Department of Commerce - Office of the Secretary

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 29, 2024

This vacancy is for an International Program Specialist in the Office of the Secretary Office of the General Counsel Commercial Law Development Program CLDP within the Department of Commerce.

General Engineer

Company: Legislative Branch - Government Accountability Office

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 29, 2024

The position is located in the Government Accountability Office GAO Infrastructure Operations IO Facility Management and Services FMS, which plays an integral role in the daily operation and maintenance of the GAO building.

Nursing Assistant - Geriatrics and Extended Care

Company: Department of Veterans Affairs - Veterans Health Administration

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 29, 2024

The Nursing Assistant performs nursing procedures and duties on an assigned patient area, working independently under the supervision of a Nurse Manager or Assistant Unit Manager.

East Asia and Pacific Division Director

Company: Other Agencies and Independent Organizations - U.S. Agency for Global Media

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 29, 2024

The East Asia and Pacific Division of the Voice of America is responsible for multiple language services and overseas offices producing digital radio and television programming for countries and territories in the region.

Criminal Investigator - Counter Assault Team

Company: Department of Homeland Security - U.S. Secret Service

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 29, 2024

The Secret Service is offering a Special Agent position with a starting salary of $63,381 and promotion potential to $153,354. The position comes with additional compensation through Law Enforcement Availability Pay.

Frequently Asked Questions

What are the typical salary ranges for Customer Service roles by seniority level?
Entry‑level agents earn between $35,000 and $48,000 annually, reflecting base pay plus a small performance bonus. Mid‑level support specialists or junior Customer Success Managers command $48,000 to $65,000, with overtime and customer‑centric incentives. Senior reps, team leads, or Customer Success Managers earn $65,000 to $95,000, often receiving profit‑sharing or equity in high‑growth SaaS firms.
What skills and certifications are most valuable for Customer Service professionals?
Proficiency in Zendesk, Salesforce Service Cloud, or Freshdesk ticketing; knowledge of API integrations; strong analytical skills using Jira Service Management or HubSpot; certification such as Zendesk Support Administrator, Salesforce Certified Service Cloud Consultant, or CompTIA IT Fundamentals. Customer Success Manager (CSM) certification and Six Sigma Green Belt are highly regarded in enterprise environments.
Are Customer Service positions available for remote work?
Yes, over 60% of the 1,765 listings support fully remote or hybrid models, especially for ticket‑based roles and technical support. Remote positions often require a dedicated workspace, 24/7 shift flexibility, and mastery of video‑chat platforms like Teams or Zoom.
What career progression paths exist within Customer Service?
Typical trajectories start with Frontline Support Rep, advance to Senior Rep or Escalation Specialist, then to Team Lead or Shift Manager, followed by Customer Success Manager, and eventually to Director of Customer Experience or VP of Customer Success in large tech firms.
What are the current industry trends impacting Customer Service?
AI‑driven self‑service portals, proactive chatbots that reduce ticket volume; omnichannel analytics that merge email, chat, and social media; real‑time sentiment scoring; voice analytics for call quality; data‑driven CSAT dashboards; and a shift toward remote‑first teams supported by collaboration tools like Slack and Microsoft Teams.

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