Customer Service Jobs in Washington DC

81,813 open positions · Updated daily

Looking for Customer Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Washington DC area.

Program Specialist

Company: Department of Health and Human Services - Administration for Children and Families

Location: Seattle, Washington Seattle, Washington

Posted Sep 29, 2024

This position is located in the Department of Health and Human Services Administration for Children and Families Office of Regional Operations in Seattle, Washington.

Central Cashier

Company: Department of the Navy - Commander, Navy Installations

Location: Bangor, Washington Bangor, Washington

Posted Sep 29, 2024

The position is located within Commander Navy Region Northwest CNRNW Fleet amp Family Readiness Department MWR Admin branch at NBKBangor. It provides various administrative duties to support programs.

Attorney-Advisor (Contract)

Company: Other Agencies and Independent Organizations - Smithsonian Institution

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 29, 2024

The Smithsonian Institution is a large museum complex with 21 museums and the National Zoo. The Office of Contracting and Personal Property Management is responsible for planning and managing various programs.

Advanced Practice Provider (O-3/O-4/O-5 Billet) Non-Supervisory

Company: Department of Homeland Security - Immigration and Customs Enforcement

Location: Tacoma, Washington Tacoma, Washington

Posted Sep 29, 2024

This position is located within the Department of Homeland Security DHS Immigration and Customs Enforcement ICE Enforcement and Removal Operations ERO ICE Health Service Corps IHSC Office of Deputy Assistant Director of Clinical Services. It is a nonsupervisory position open to USPHS officers and Call to Active Duty CAD candidates.

Senior Attorney (Policy Advisor)

Company: Other Agencies and Independent Organizations - Surface Transportation Board

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 29, 2024

The Senior Attorney Policy Advisor position provides legal, administrative, and policy expertise to resolve complex passenger rail matters.

Attorney (Litigation)

Company: Other Agencies and Independent Organizations - Federal Election Commission

Location: Washington DC

Posted Sep 29, 2024

The position involves serving as an Attorney in the Litigation Division, handling cases in federal district and appellate courts, and dealing with cutting edge First Amendment issues.

DATA MANAGEMENT SPECIALIST (IT SUPPORT)

Company: Department of the Navy - U.S. Pacific Fleet

Location: Bangor, Washington Bangor, Washington

Posted Sep 29, 2024

This is a public notice flyer to notify interested applicants of anticipated vacancies. Interested applicants must follow the directions in the How to Apply section of this flyer to be considered.

Bailing Machine Operator

Company: Legislative Branch - Architect of the Capitol

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 29, 2024

The Architect of the Capitol is seeking a reliable Baling Machine Operator to sort materials and operate baling machines.

Principal Deputy Director Departmental Ethics Office

Company: Department of the Interior - Office of the Solicitor

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 29, 2024

The Department of the Interior structures its SES positions into categories to determine the minimum pay. The minimum pay for this position is $19190000.

Director, Office of Electric Reliability

Company: Department of Energy - Federal Energy Regulatory Commission

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 29, 2024

The Federal Energy Regulatory Commission FERC is ranked within the top 5 midsize agencies through the Partnership for Public Services Best Places to Work in the Federal Government Rankings.

Contracting Officer Representative (COR)

Company: Department of the Treasury - Treasury, Departmental Offices

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 29, 2024

This position is for a Contracting Officer Representative at Departmental Offices, managing technical aspects of contracts and contracting processes.

Supervisory IT Program Manager

Company: Other Agencies and Independent Organizations - Federal Communications Commission

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 29, 2024

This job posting is for a position in the Office of Managing Director at the Federal Communications Commission in Washington DC. The job does not offer relocation expenses and may be used to fill additional positions within 90 days.

Frequently Asked Questions

What are the typical salary ranges for Customer Service roles by seniority level?
Entry‑level agents earn between $35,000 and $48,000 annually, reflecting base pay plus a small performance bonus. Mid‑level support specialists or junior Customer Success Managers command $48,000 to $65,000, with overtime and customer‑centric incentives. Senior reps, team leads, or Customer Success Managers earn $65,000 to $95,000, often receiving profit‑sharing or equity in high‑growth SaaS firms.
What skills and certifications are most valuable for Customer Service professionals?
Proficiency in Zendesk, Salesforce Service Cloud, or Freshdesk ticketing; knowledge of API integrations; strong analytical skills using Jira Service Management or HubSpot; certification such as Zendesk Support Administrator, Salesforce Certified Service Cloud Consultant, or CompTIA IT Fundamentals. Customer Success Manager (CSM) certification and Six Sigma Green Belt are highly regarded in enterprise environments.
Are Customer Service positions available for remote work?
Yes, over 60% of the 1,765 listings support fully remote or hybrid models, especially for ticket‑based roles and technical support. Remote positions often require a dedicated workspace, 24/7 shift flexibility, and mastery of video‑chat platforms like Teams or Zoom.
What career progression paths exist within Customer Service?
Typical trajectories start with Frontline Support Rep, advance to Senior Rep or Escalation Specialist, then to Team Lead or Shift Manager, followed by Customer Success Manager, and eventually to Director of Customer Experience or VP of Customer Success in large tech firms.
What are the current industry trends impacting Customer Service?
AI‑driven self‑service portals, proactive chatbots that reduce ticket volume; omnichannel analytics that merge email, chat, and social media; real‑time sentiment scoring; voice analytics for call quality; data‑driven CSAT dashboards; and a shift toward remote‑first teams supported by collaboration tools like Slack and Microsoft Teams.

Related Pages