Customer Service Jobs in Washington DC

81,813 open positions · Updated daily

Looking for Customer Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Washington DC area.

Materials Handler

Company: Department of the Treasury - Bureau of Engraving and Printing

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 29, 2024

This position is located at Bureau of Engraving and Printing within the Warehouse Materials and Distribution Division. As a Materials Handler, you will perform duties associated with shipping, receiving, warehousing, issuing, and storage of supplies and equipment.

ENGINEER

Company: Department of the Navy - Naval Education and Training Command

Location: Bangor, Washington Bangor, Washington

Posted Sep 29, 2024

This is a public notice flyer to notify interested applicants of anticipated vacancies in the Naval Acquisition Development Program. Interested applicants must follow the directions in the How to Apply section to be considered.

CYS Assistant Director NF-03

Company: Department of the Army - Army Installation Management Command

Location: Joint Base Lewis-McChord, Washington Joint Base Lewis-McChord, Washington

Posted Sep 29, 2024

The position is with the Clarkmoor Child Development Center at Joint Base Lewis-McChord WA. Eligible applicants must be available to work Monday-Friday, occasional evenings and Saturdays. This is a Regular Full-Time position eligible for leave accrual and benefits.

Associate General Counsel for Enforcement

Company: Other Agencies and Independent Organizations - Federal Election Commission

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 29, 2024

The Federal Election Commission is looking for an individual with extensive enforcement experience and leadership skills to serve as Associate General Counsel for the Enforcement Division.

CHEMIST

Company: Department of the Navy - U.S. Pacific Fleet

Location: Bremerton, Washington Bremerton, Washington

Posted Sep 29, 2024

The job posting is for a Chemist position at the Puget Sound Naval Shipyard and Intermediate Maintenance Facility. Interested applicants must follow the directions in the How to Apply section to be considered.

CYP Direct Care Supervisor - Regatta CDC

Company: Department of the Navy - Commander, Navy Installations

Location: Oak Harbor, Washington Oak Harbor, Washington

Posted Sep 29, 2024

The CYP Direct Care Supervisor position assists the facility Director in providing routine supervisory oversight support and instruction for CYP Direct Care Professionals in Child Development Centers and School Age Care Programs.

Management and Program Analyst

Company: Department of Commerce - Office of the Secretary

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 29, 2024

This vacancy is for a Management and Program Analyst in the Office of the Secretary within the Department of Commerce.

Technical Writer-Editor

Company: Other Agencies and Independent Organizations - National Archives and Records Administration

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 29, 2024

The position is part of the National Archives and Records Administration, and the incumbent will carry out assignments to develop technical skills and judgmental aspects of the work.

SUPPLY MANAGEMENT SPECIALIST

Company: Department of the Army - Army National Guard Units

Location: Camp Murray, Washington Camp Murray, Washington

Posted Sep 29, 2024

This is a job posting for a Supply Management Specialist position in the Washington Army National Guard.

Economist

Company: Executive Office of the President - Council of Economic Advisers

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 29, 2024

The Economist provides expert advice and analysis to the Director of Macroeconomic Forecasting and the Council of Economic Advisers. The incumbent prepares economic models and reviews policy proposals.

Special Assistant United States Attorney (SAUSA) - Uncompensated

Company: Department of Justice - Executive Office for U.S. Attorneys and the Office of the U.S. Attorneys

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 29, 2024

The US Attorneys Office for the District of Columbia is a unique agency that serves as both the local and federal prosecutor for the nation's capital. It has a large scope of work, including prosecuting cases ranging from misdemeanors to homicides, and defending the United States in civil suits.

Supervisory Trial Attorney (Consumer Protection Branch)

Company: Department of Justice - Offices, Boards and Divisions

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 29, 2024

The Consumer Protection Branch is seeking an Assistant Director to lead investigations and litigation in district courts. The Branch pursues criminal and civil enforcement actions in matters of national importance related to consumer fraud, food and product safety, and data privacy.

Frequently Asked Questions

What are the typical salary ranges for Customer Service roles by seniority level?
Entry‑level agents earn between $35,000 and $48,000 annually, reflecting base pay plus a small performance bonus. Mid‑level support specialists or junior Customer Success Managers command $48,000 to $65,000, with overtime and customer‑centric incentives. Senior reps, team leads, or Customer Success Managers earn $65,000 to $95,000, often receiving profit‑sharing or equity in high‑growth SaaS firms.
What skills and certifications are most valuable for Customer Service professionals?
Proficiency in Zendesk, Salesforce Service Cloud, or Freshdesk ticketing; knowledge of API integrations; strong analytical skills using Jira Service Management or HubSpot; certification such as Zendesk Support Administrator, Salesforce Certified Service Cloud Consultant, or CompTIA IT Fundamentals. Customer Success Manager (CSM) certification and Six Sigma Green Belt are highly regarded in enterprise environments.
Are Customer Service positions available for remote work?
Yes, over 60% of the 1,765 listings support fully remote or hybrid models, especially for ticket‑based roles and technical support. Remote positions often require a dedicated workspace, 24/7 shift flexibility, and mastery of video‑chat platforms like Teams or Zoom.
What career progression paths exist within Customer Service?
Typical trajectories start with Frontline Support Rep, advance to Senior Rep or Escalation Specialist, then to Team Lead or Shift Manager, followed by Customer Success Manager, and eventually to Director of Customer Experience or VP of Customer Success in large tech firms.
What are the current industry trends impacting Customer Service?
AI‑driven self‑service portals, proactive chatbots that reduce ticket volume; omnichannel analytics that merge email, chat, and social media; real‑time sentiment scoring; voice analytics for call quality; data‑driven CSAT dashboards; and a shift toward remote‑first teams supported by collaboration tools like Slack and Microsoft Teams.

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