Customer Service Jobs in Washington DC

81,813 open positions · Updated daily

Looking for Customer Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Washington DC area.

CYP Custodian BRITC

Company: Department of the Navy - Commander, Navy Installations

Location: Bremerton, Washington Bremerton, Washington

Posted Sep 29, 2024

The Child and Youth Program Custodian position provides labor and cleaning tasks for various facilities.

PATHWAYS STUDENT INTERN - Program Analyst

Company: Department of Transportation - Federal Transit Administration

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 29, 2024

This is a Student Internship position under the Pathways Internship Program. To qualify, you must be a continuing student enrolled or accepted for enrollment for the current or upcoming semesters. You will be required to provide documentation to support eligibility.

Blind Rehabilitation Specialist - Visual Impairment Service Team (VIST)

Company: Department of Veterans Affairs - Veterans Health Administration

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 29, 2024

This position is eligible for the Education Debt Reduction Program, which reimburses student loan payments. To be eligible, you must meet specific requirements and submit your application within four months of appointment.

Attorney Advisor (Grants/Procurement)

Company: Department of Transportation - Pipeline and Hazardous Materials Safety Administration

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 29, 2024

The position is for an Attorney Advisor in the General Law Division of the Office of Chief Counsel Pipeline and Hazardous Materials Safety Administration, responsible for rendering legal services and advice.

Exhibits Specialist (Lighting Specialist)

Company: Other Agencies and Independent Organizations - National Gallery of Art

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 29, 2024

The position is responsible for electrical work in exhibition galleries, public spaces, and special events. The incumbent supports lighting installation and maintenance.

Deputy Chief Information Officer

Company: Legislative Branch - Congressional Budget Office

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 29, 2024

The Management Business and Information Services Division at CBO seeks a Deputy Chief Information Officer DCIO who will provide broad guidance on policy and technical issues and who will assist the Chief Information Officer CIO in managing and supervising staff and in planning organizing coordinating budgeting and managing the daily activities necessary to carry out the agency's information technology mission.

Management and Program Analyst

Company: Department of Homeland Security - Cybersecurity and Infrastructure Security Agency

Location: Seattle, Washington Seattle, Washington

Posted Sep 29, 2024

The announcement is for US citizens who are eligible for career transition assistance programs. It provides information on common definitions of terms and an opportunity to learn more about the agency.

Clinical Laboratory Scientist

Company: Department of Defense - Military Treatment Facilities under DHA

Location: Tacoma, Washington Tacoma, Washington

Posted Sep 29, 2024

This position is a Direct Hire Solicitation for a role in the Transfusion Services Pathology Department at the Madigan Army Medical Center in Tacoma, WA. The job may offer a recruitment or relocation incentive and salary negotiation for new Federal service candidates.

FIRE PROTECTION ENGINEER

Company: Department of the Navy - Naval Facilities Engineering Systems Command

Location: Spokane, Washington Spokane, Washington

Posted Sep 29, 2024

This flyer notifies interested applicants of anticipated vacancies and provides instructions on how to apply. It also notes that notice of result letters will not be sent to applicants who respond to the flyer.

IT Specialist (SYSADMIN)

Company: Department of the Interior - Bureau of Reclamation

Location: Grand Coulee, Washington Grand Coulee, Washington

Posted Sep 29, 2024

Reclamation is seeking a career professional to assist in meeting increasing water demands while protecting the environment in Grand Coulee, Washington.

Student Trainee (Engineering and Architecture)

Company: Department of the Army - US Army Civilian Human Resources Agency

Location: Walla Walla, Washington Walla Walla, Washington

Posted Sep 29, 2024

The Student Intern Program provides an opportunity to embark on a training and development path for a successful career as an Army Civilian employee. Students may also receive payment for tuition and training, subject to availability and potential conversion into fulltime positions upon graduation.

Exhibits Information Specialist

Company: Other Agencies and Independent Organizations - National Archives and Records Administration

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 29, 2024

This position is part of the National Archives and Records Administration. As an Exhibits Information Specialist, you will plan and develop exhibits concepts, identifying and suggesting historical themes and exhibit approaches for a variety of exhibits.

Frequently Asked Questions

What are the typical salary ranges for Customer Service roles by seniority level?
Entry‑level agents earn between $35,000 and $48,000 annually, reflecting base pay plus a small performance bonus. Mid‑level support specialists or junior Customer Success Managers command $48,000 to $65,000, with overtime and customer‑centric incentives. Senior reps, team leads, or Customer Success Managers earn $65,000 to $95,000, often receiving profit‑sharing or equity in high‑growth SaaS firms.
What skills and certifications are most valuable for Customer Service professionals?
Proficiency in Zendesk, Salesforce Service Cloud, or Freshdesk ticketing; knowledge of API integrations; strong analytical skills using Jira Service Management or HubSpot; certification such as Zendesk Support Administrator, Salesforce Certified Service Cloud Consultant, or CompTIA IT Fundamentals. Customer Success Manager (CSM) certification and Six Sigma Green Belt are highly regarded in enterprise environments.
Are Customer Service positions available for remote work?
Yes, over 60% of the 1,765 listings support fully remote or hybrid models, especially for ticket‑based roles and technical support. Remote positions often require a dedicated workspace, 24/7 shift flexibility, and mastery of video‑chat platforms like Teams or Zoom.
What career progression paths exist within Customer Service?
Typical trajectories start with Frontline Support Rep, advance to Senior Rep or Escalation Specialist, then to Team Lead or Shift Manager, followed by Customer Success Manager, and eventually to Director of Customer Experience or VP of Customer Success in large tech firms.
What are the current industry trends impacting Customer Service?
AI‑driven self‑service portals, proactive chatbots that reduce ticket volume; omnichannel analytics that merge email, chat, and social media; real‑time sentiment scoring; voice analytics for call quality; data‑driven CSAT dashboards; and a shift toward remote‑first teams supported by collaboration tools like Slack and Microsoft Teams.

Related Pages