Customer Service Jobs

1,441,418 open positions · Updated daily

Customer Service is one of the fastest growing sectors, with 1,765 active listings on our board alone. The surge comes from subscription-based SaaS, e-commerce, and fintech companies expanding globally. These roles now demand proficiency in omnichannel support platforms, real-time analytics, and AI-driven chatbots—skills that directly boost customer retention and revenue.

Within Customer Service, you’ll find positions such as Customer Support Specialist, Technical Support Engineer, Help Desk Analyst, Onboarding Coordinator, and CS Manager. Typical responsibilities include ticket triage, troubleshooting, knowledge-base creation, CSAT and NPS monitoring, and cross-functional collaboration with product and sales teams to translate customer feedback into product improvements.

Salary transparency matters because Customer Service salaries often lag behind comparable roles in tech. Knowing the exact pay range before applying eliminates surprises, enables realistic budgeting, and empowers agents to negotiate based on market benchmarks rather than vague expectations.

Bilingual Licensed Customer Service Representative

Company: Liberty Mutual Insurance

Location: USA

Posted Dec 07, 2025

The job description is for a bilingual Spanish and English customer service role at a Fortune 100 company, specifically for their Gold Customer Service licensed class starting January 26, 2026. The role requires a valid Property & Casualty or Personal Lines License and offers paid mandatory training. The position provides 24/7 support, with responsibilities including assisting customers, delivering expertise, providing guidance, upholding customer care standards, and accurately maintaining data. The company values personal and professional growth, and offers comprehensive benefits and an inclusive culture.

Licensed Customer Service Representative

Company: Liberty Mutual Insurance

Location: USA

Posted Dec 07, 2025

The job posting is for a remote, experienced, and licensed Customer Service Representative within a Customer Response Center. The role involves providing timely and accurate information to policyholders and agents, solving problems related to policies, and ensuring high customer satisfaction. The position requires an active P&C Producers insurance license and offers paid training.

Senior Product Design Lead - Payments & Risk Platform

Company: Gusto, Inc.

Location: Canada

Posted Dec 07, 2025

The role is for a Payments + Risk Design Lead at Gusto, responsible for end-to-end product design of complex financial systems. The position requires 8-10 years of product design experience, expertise in systems thinking, and the ability to lead design direction and influence cross-functional partners. The role offers competitive compensation and the opportunity to work on mission-critical systems that empower small businesses.

Senior Software Engineer - Fullstack

Company: Webflow

Location: Argentina

Posted Dec 07, 2025

Webflow is building the world's leading AI-native Digital Experience Platform as a remote-first company. They are expanding their engineering team in Argentina to work on new products and features. The role is for a Senior Software Engineer Fullstack to design and implement scalable backend services and APIs using technologies like Node.js, TypeScript, MongoDB, and AWS.

Principal Software Engineer - Payroll

Company: Gusto, Inc.

Location: USA

Posted Dec 07, 2025

The role is for a Principal Engineer to lead the development of Gusto's flagship Payroll product. The position involves designing, building, and scaling backend systems, collaborating with cross-functional teams, and mentoring engineers. The ideal candidate has 15+ years of experience, expertise in building resilient systems, and a collaborative mindset.

Data Visualization Engineer 5 - Content & Studio

Company: Netflix

Location: USA

Posted Dec 07, 2025

Netflix is a leading entertainment service with over 300 million paid memberships worldwide. The company leverages its position as both a content distributor and producer to create data-driven insights for decision-making. The Tools & Insights team within Data Science & Engineering builds data storytelling products for content, partnering with strategists, data scientists, and engineers to create a holistic story through data visualization applications.

Software Engineer, Streaming Systems

Company: Hightouch

Location: North America

Posted Dec 07, 2025

The company is seeking a software engineer to join their Streaming Systems team, which focuses on high-throughput systems for collecting and processing billions of behavioral events. The role involves building infrastructure for ingesting clickstream, product interaction, and transactional data. The company emphasizes high ownership, autonomy, and a fast-paced startup environment. They offer a competitive salary range and equity compensation.

Security Software Engineer - ML Detection Engineering

Company: Netflix

Location: USA

Posted Dec 07, 2025

Netflix is a leading entertainment service with over 300 million paid memberships worldwide. The Detection Engineering Team focuses on analyzing high-risk attack paths and creating focused detections to reduce risk to the business. The team is looking for an experienced candidate to help mature and expand their detection frameworks, platforms, and portfolio using machine learning capabilities.

Lead AI Engineer

Company: Upwork

Location: USA

Posted Dec 07, 2025

Upwork is a global work marketplace connecting businesses with skilled independent talent. The company offers AI-powered solutions and enables companies to scale, innovate, and build agile teams. The job description is for a Lead AI Engineer position on the Data Platform & Services team, focusing on building AI-powered systems for data engineering, analytics, and product evolution.

Demo Strategy & Effectiveness Manager

Company: Figma

Location: USA

Posted Dec 07, 2025

The job posting is for a Demo Strategy & Effectiveness Manager at Figma, responsible for designing and enabling world-class demo experiences for the company's products. The role involves collaborating with various teams, staying up-to-date with new features, and training the field team. Figma offers a competitive compensation package and values continuous learning and growth.

Licensed Customer Service Representative

Company: Liberty Mutual Insurance

Location: USA

Posted Dec 07, 2025

The job posting is for a licensed insurance professional to join a Fortune 100 company's Gold Customer Service team. The role involves providing 24/7 support to agents, assisting customers with insurance-related inquiries, and promoting insurance products and services. The company values personal and professional growth, offers paid training, and has a competitive salary range.

Licensed Customer Service Representative

Company: Liberty Mutual Insurance

Location: USA

Posted Dec 07, 2025

The job posting is for a remote, experienced, and licensed Customer Service Representative within a Customer Response Center. The role involves providing timely and accurate information to policyholders and agents, solving problems related to policies, and ensuring high customer satisfaction. The position requires an active P&C Producers insurance license and offers paid training.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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