Customer Service Jobs

1,441,418 open positions · Updated daily

Customer Service is one of the fastest growing sectors, with 1,765 active listings on our board alone. The surge comes from subscription-based SaaS, e-commerce, and fintech companies expanding globally. These roles now demand proficiency in omnichannel support platforms, real-time analytics, and AI-driven chatbots—skills that directly boost customer retention and revenue.

Within Customer Service, you’ll find positions such as Customer Support Specialist, Technical Support Engineer, Help Desk Analyst, Onboarding Coordinator, and CS Manager. Typical responsibilities include ticket triage, troubleshooting, knowledge-base creation, CSAT and NPS monitoring, and cross-functional collaboration with product and sales teams to translate customer feedback into product improvements.

Salary transparency matters because Customer Service salaries often lag behind comparable roles in tech. Knowing the exact pay range before applying eliminates surprises, enables realistic budgeting, and empowers agents to negotiate based on market benchmarks rather than vague expectations.

Leader Technique JAVA - H/F - IBM Client Innovation Center Paris/île de France

Company: IBM

Location: Lille, FR

Posted Dec 04, 2025

The text describes a career opportunity at IBM Consulting, highlighting the importance of long-term relationships, collaboration with global clients, and the use of cutting-edge technologies. It emphasizes the need for curiosity, continuous learning, and the ability to drive innovation and impact. The role involves working in Client Innovation Centers and Delivery Centers, providing technical expertise to clients worldwide. The position requires strong Java/J2EE skills, knowledge of Cloud, DevOps, Architecture, and Unit Testing, as well as good communication and leadership abilities.

z Delivery Consultant, GDPS

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

The IBM Technology Expert Labs is seeking an IBM GDPS IT Management Consultant with expertise in IBM Z and Storage technology. The role involves leading and delivering presales and postsales client engagements to enable the adoption of IBM GDPS. Ideal candidates will have a successful history of implementing IBM GDPS engagements, be familiar with sysplex architectural methods, and possess strong zOS Parallel Sysplex Networking and Automation skills.

SAP S/4HANA Service Package Consultant

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

The text describes a career opportunity at IBM Consulting as an SAP consultant, highlighting the role's responsibilities, required skills, and desired attributes. It emphasizes the importance of long-term relationships, collaboration, and continuous learning in the role.

Product Manager

Company: IBM

Location: BANGALORE, IN

Posted Dec 04, 2025

The text is a job description for a Product Manager role at IBM Infrastructure. It highlights the responsibilities, required education, technical expertise, and preferred experience for the position. The role involves strategic product management, data analytics, customer success enablement, data-driven decision making, user feedback integration, and cross-functional leadership.

Application Developer-Adobe Experience Manager

Company: IBM

Location: BANGALORE, IN

Posted Dec 04, 2025

The text describes a career opportunity at IBM Consulting, focusing on working with clients globally to improve hybrid cloud and AI solutions. The role involves end-to-end feature development, collaboration with stakeholders, and implementation of content management solutions using Adobe Experience Manager (AEM). Preferred qualifications include experience with AEM Core Technologies, OSGI Services, Java, and familiarity with building tools like Jenkins and Maven.

Software Intern - Technical Support 2026

Company: IBM

Location: Krakow, PL

Posted Dec 04, 2025

IBM Software is seeking motivated individuals for intern positions in their zSystems Software support teams. The role involves providing remote technical support, problem determination, and collaboration with other teams to resolve issues. Required skills include knowledge of zOS operating systems, troubleshooting tools, and excellent communication skills.

IBM Storage Software products

Company: IBM

Location: Pune, IN

Posted Dec 04, 2025

The text describes the Chksnap script, a diagnostic tool for IBM Storage Software products. It mentions the tool's compatibility with various operating systems and its integration with other IBM software like Storage Scale, Storage Scale System, Copy Services Manager, and Storage Insight. The text also highlights the required education and technical expertise for the role, including Salesforce CSP, PuTTY, and Enhanced Customer Data Repository (ECuRep).

Software Developer (Java Back-End)

Company: IBM

Location: Praha, CZ

Posted Dec 04, 2025

The job description outlines a backend developer role at IBM, focusing on software development, data governance, and collaboration with cross-functional teams using technologies like Java, Docker, and Jenkins. It emphasizes skills in agile development, CI/CD practices, and containerization tools while detailing responsibilities such as designing features, maintaining code quality, and working with product managers.

Software Engineer - Go or Java, Python, Docker, Kubernetes

Company: IBM

Location: BANGALORE, IN

Posted Dec 04, 2025

The text describes a career opportunity at IBM Software, specifically on the HashiCorp engineering team. The role involves contributing to HashiCorp's offerings, now part of IBM, which empower organizations to automate and secure multicloud and hybrid environments. The position requires designing, prototyping, and implementing features and tools while collaborating with various teams and stakeholders. The ideal candidate should have a strong backend focus, experience with modern programming languages and frameworks, and a cloud-native mindset.

Analista de Operaciones

Company: IBM

Location: Bogota, CO

Posted Dec 04, 2025

The text describes a role involving managing and closing customer claims, updating assigned portfolios, and identifying process efficiencies to minimize times and quality errors. It requires a technical diploma, 6 months to 1 year of similar experience, and basic knowledge of office tools like Excel, Word, and PowerPoint.

PROCESS DELIVERY SPECIALIST-LEAD TO CASH

Company: IBM

Location: BANGALORE, IN

Posted Dec 04, 2025

The text describes a career opportunity at IBM Consulting, focusing on a role as a Process Analyst in the Order to Cash (O2C) domain. The role involves processing accounts receivable, preparing journal entries, reconciling accounts, and meeting client service level agreements. The position requires a bachelor's degree, preferably a master's degree, and experience in enhancing cash application automation and reducing complexity in assigned accounts.

IT Business Analyst - Legal Reporting (f/m/x)

Company: IBM

Location: Lancy, CH

Posted Dec 04, 2025

The role involves working in IBM Consulting Client Innovation Centers Delivery Centers, delivering technical and industry expertise to clients worldwide. The position requires 10+ years of experience as an IT Business Analyst with expertise in Legal Reporting, Finance Risk regulation, and Legal Reporting software. The role includes analyzing regulations, defining functional designs, managing vendor relationships, executing database scripts, and liaising with the business. The position offers an individual career path, access to trainings, a knowledge sharing culture, and the possibility to work on projects in one of the largest IT companies.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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