Customer Service Jobs

1,441,418 open positions · Updated daily

Customer Service is one of the fastest growing sectors, with 1,765 active listings on our board alone. The surge comes from subscription-based SaaS, e-commerce, and fintech companies expanding globally. These roles now demand proficiency in omnichannel support platforms, real-time analytics, and AI-driven chatbots—skills that directly boost customer retention and revenue.

Within Customer Service, you’ll find positions such as Customer Support Specialist, Technical Support Engineer, Help Desk Analyst, Onboarding Coordinator, and CS Manager. Typical responsibilities include ticket triage, troubleshooting, knowledge-base creation, CSAT and NPS monitoring, and cross-functional collaboration with product and sales teams to translate customer feedback into product improvements.

Salary transparency matters because Customer Service salaries often lag behind comparable roles in tech. Knowing the exact pay range before applying eliminates surprises, enables realistic budgeting, and empowers agents to negotiate based on market benchmarks rather than vague expectations.

Sr. Customer Success Operations Manager

Company: Menlo Security

Location: USA

Posted Dec 03, 2025

Menlo Security is seeking a CS Operations Lead to manage renewal operations, drive data analytics and reporting, optimize the customer lifecycle, and foster cross-functional alignment. The ideal candidate should have 5+ years of experience in Customer Success Operations or relevant consulting experience, expert-level proficiency in Gainsight and CRM systems, and strong analytical and communication skills.

Support Specialist

Company: G-P

Location: India

Posted Dec 03, 2025

The job posting describes a Support Specialist role supporting HR, IT, Finance, and benefits queries. The role involves managing customer relationships, triaging tickets, and communicating effectively. The ideal candidate should have experience in shared services, proficiency in English, and knowledge of HR procedures and policies.

Enterprise Real Account Manager

Company: Mapbox

Location: USA

Posted Dec 03, 2025

Mapbox is a leading real-time location platform for businesses, offering tools for navigation and location-aware applications. The company values high-performing individuals, diversity, and teaching. The role involves building relationships with enterprise customers, presenting solutions, and expanding Mapbox adoption in key industries.

Lead Technical Program Manager - Business Continuity & Disaster Recovery

Company: HubSpot

Location: USA

Posted Dec 03, 2025

The text describes a strategic systems-level thinker role in HubSpot's Security team, focusing on building Business Continuity and Disaster Recovery (BCDR) programs to enhance organizational resilience. The role involves partnering with various teams, conducting Business Impact Analyses, developing BCDR strategies, and leading disaster recovery tests. The company values transparency, learning, and authenticity, and offers competitive compensation and benefits.

Senior Customer Success Manager - Identity Security

Company: Saviynt

Location: Germany

Posted Dec 03, 2025

Saviynt is a leading identity security platform that helps organizations safeguard digital assets, drive operational efficiency, and reduce compliance costs. They are seeking a Sr Customer Success Manager to cultivate customer loyalty, drive product adoption, and ensure customer success. The role involves serving as the primary point of contact, developing relationships with executives, advising on solutions, and managing customer accounts.

Support Specialist (Night Shift)

Company: G-P

Location: India

Posted Dec 03, 2025

The job posting describes a Support Specialist role supporting HR, IT, Finance, and benefits queries. The role involves handling day-to-day queries, developing an omnichannel engagement strategy, triaging and prioritizing tickets, managing customer relationships, and communicating effectively. The ideal candidate should have 1-2 years of experience in Global Shared Services, proficiency in English, problem-solving skills, customer orientation, organizational skills, and the ability to work in a dynamic environment and meet SLAs and KPIs.

Senior OT Operations Manager

Company: GuidePoint Security

Location: USA

Posted Dec 03, 2025

GuidePoint Security is seeking a Senior OT Operations Manager to optimize delivery processes, enhance project management capabilities, and drive operational excellence across their growing OT services and incident response engagements. The role focuses on process optimization, project manager capability enhancement, OT incident response operational excellence, strategic operations and performance management, and cross-functional leadership and alignment.

Software Engineer L2 - Cloud Infrastructure Area

Company: Twilio

Location: USA

Posted Dec 03, 2025

The job posting is for a Software Engineer L2 position at Twilio, focusing on cloud infrastructure. The role involves developing and maintaining scalable cloud-native environments, automating solutions, and collaborating with various teams. The position requires experience in AWS cloud infrastructure management, ASG knowledge, and proficiency in programming languages like Java or Python.

Support Specialist (Night Shift)

Company: G-P

Location: India

Posted Dec 03, 2025

The job posting describes a Support Specialist role supporting HR, IT, Finance, and benefits queries. The role involves managing customer relationships, triaging tickets, and communicating effectively. The ideal candidate should have experience in shared services, proficiency in English, knowledge of HR procedures, and strong problem-solving skills.

Safety Lead Risk Management Consultant

Company: ClinChoice

Location: USA

Posted Dec 03, 2025

ClinChoice is seeking a Benefit Risk and Risk Management Lead Consultant for a 12-month contract with extension possibilities. The role involves leading global medical safety management, conducting risk assessments, and ensuring product safety. The ideal candidate should have a medical degree, 6+ years of pharmacovigilance experience, and strong leadership skills.

Enterprise Support Specialist

Company: SoundStack

Location: USA

Posted Dec 03, 2025

SoundStack is an audio-as-a-service company that provides digital audio businesses with access to big tech, easy-to-use tools, and the ability to connect with any provider across the market. The Enterprise Support Specialist role is responsible for ensuring the technical success and satisfaction of VIP partners across both the Platform and Marketplace areas of SoundStack. The role involves providing frontline technical support, aiding in the onboarding process, acting as the primary point of contact for VIP partners, managing escalations, maintaining service level agreements, documenting client interactions, proactively monitoring service performance, communicating with stakeholders and customers, conducting training sessions, and participating in weekend and on-call support.

CRM Lifecycle Lead

Company: Welltech

Location: Spain,Poland,Ukraine,Cyprus

Posted Dec 03, 2025

Welltech is a global wellness company with Ukrainian roots, aiming to help people build healthy habits for life. They have 255 million users and operate in multiple countries with a remote-friendly team of 700+ professionals. Welltech offers innovative apps like Muscle Booster, YogaGo, and WalkFit to empower users on their wellness journeys. The company values include growing together, driving results, leading by example, and being wellmakers.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

Related Pages