Customer Service Jobs

1,441,418 open positions · Updated daily

Customer Service is one of the fastest growing sectors, with 1,765 active listings on our board alone. The surge comes from subscription-based SaaS, e-commerce, and fintech companies expanding globally. These roles now demand proficiency in omnichannel support platforms, real-time analytics, and AI-driven chatbots—skills that directly boost customer retention and revenue.

Within Customer Service, you’ll find positions such as Customer Support Specialist, Technical Support Engineer, Help Desk Analyst, Onboarding Coordinator, and CS Manager. Typical responsibilities include ticket triage, troubleshooting, knowledge-base creation, CSAT and NPS monitoring, and cross-functional collaboration with product and sales teams to translate customer feedback into product improvements.

Salary transparency matters because Customer Service salaries often lag behind comparable roles in tech. Knowing the exact pay range before applying eliminates surprises, enables realistic budgeting, and empowers agents to negotiate based on market benchmarks rather than vague expectations.

Product Marketing Manager - Lifecycle/CRM

Company: Goodnotes

Location: Asia,Europe

Posted Dec 03, 2025

The role of Product Marketing Manager for Lifecycle at Goodnotes involves owning the user journey narrative, partnering with CRM and product teams, and driving revenue through targeted campaigns and copywriting. The ideal candidate should have 5+ years of experience in product marketing, strong analytical skills, exceptional copywriting abilities, and experience with AB testing frameworks.

Golang Engineering Manager - Commercial Systems

Company: Canonical

Location: EMEA

Posted Dec 03, 2025

Canonical is a leading provider of open-source software and operating systems for global enterprise and technology markets. The company is hiring a Golang Engineering Manager to lead a team of software engineers working in Golang and develop internal products. The role involves accountability for design and development, leading a team, developing skills of direct reports, and seeking improvements to established processes. The company offers a distributed work environment, personal learning and development budget, annual compensation review, recognition rewards, and other benefits.

Junior Account Manager

Company: WeLearn

Location: Philippines

Posted Dec 03, 2025

WeLearn is a fast-growing startup founded by former Google and Facebook strategists. They partner with content creators and influencers to support their businesses. The company is looking for talented and driven individuals to join their team. The internship offers structured onboarding, mentorship from founders, and the opportunity to work in an early-stage tech startup environment.

Machine Learning Engineer III - Routing Cost

Company: Mapbox

Location: Germany

Posted Dec 03, 2025

Mapbox is a leading real-time location platform that provides tools for navigation, mapping, and location-aware businesses. The Navigation team at Mapbox develops web services for navigation initiatives in consumer, automotive, and logistics verticals. They are revolutionizing in-car experiences with technology and have partnered with automotive companies like BMW, Toyota, and GM. The company values high-performing individuals, diversity, and a growth mindset.

Mid-Market Account Executive

Company: HubSpot

Location: UK

Posted Dec 03, 2025

The role of a MidMarket UKI Account Executive at HubSpot involves leveraging inbound and outbound selling strategies to identify and close new business opportunities. The position requires strong communication and interpersonal skills, proficiency in virtual sales presentations, and experience in SaaS environments. The role offers flexible work arrangements and the opportunity to contribute to HubSpot's mission of driving client success and business growth.

Customer Success Manager, Mid-Market

Company: Muck Rack

Location: USA

Posted Dec 03, 2025

The role of a MidMarket Customer Success Manager at Muck Rack involves driving growth, securing renewals, and managing a book of business ranging from $17 to $2 million in annual contract value. The ideal candidate should have 1-3 years of experience in Customer Success or Account Management within a B2B SaaS environment, expertise in overseeing the entire customer lifecycle, and strong communication skills. Success will be measured by quarterly revenue goals, customer health scores, and customer success KPIs.

Senior Product Manager - Enterprise

Company: Typeform

Location: USA

Posted Dec 03, 2025

This job posting highlights a Senior Product Manager role focused on enterprise opportunities, collaboration with cross-functional teams, and delivering high-impact capabilities. The position emphasizes strategic execution, customer-centric solutions, and driving product growth through technical and commercial expertise.

Lead Fraud Operations Analyst

Company: Apollo.io

Location: Argentina

Posted Dec 03, 2025

This job description outlines a Sr Fraud Operations Analyst role requiring expertise in fraud investigations, SQL, and cross-team collaboration. The position emphasizes problem-solving, independent work, and remote capabilities, with a focus on fraud vulnerability analysis and training customer-facing teams.

Product Marketing Manager - Insights

Company: Goodnotes

Location: Asia,Europe,UK

Posted Dec 03, 2025

The text outlines company values emphasizing innovation, user-centricity, and growth, along with a detailed description of a Product Marketing Manager role requiring strategic thinking, research expertise, and AI literacy. It highlights the company's commitment to collaboration, learning, and impactful work.

Lead Fraud Operations Analyst

Company: Apollo.io

Location: USA

Posted Dec 03, 2025

This job description outlines the role of Lead Fraud Operations Analyst at Apollo, requiring technical leadership in fraud investigations, cross-functional collaboration, and expertise in fraud detection systems. It details responsibilities, required skills, and compensation details.

Vice President of Sales

Company: Panoptyc

Location: USA

Posted Dec 03, 2025

Panoptyc is seeking a Vice President of Sales to help scale the company from $0 to $300M ARR over the next 5 years. The role involves leading and building a high-performing sales team, closing enterprise and midmarket deals, expanding into adjacent retail verticals, and driving customer success. The ideal candidate has 8+ years of SaaS technology sales experience, a proven track record of building or scaling sales teams to $10M+ ARR with 75%+ YoY growth, and a player-coach mentality.

Claims Team Lead - General Liability

Company: Sedgwick

Location: USA

Posted Dec 03, 2025

Sedgwick promotes a caring culture and offers career growth, recognized as a great workplace. The role involves supervising claims teams and ensuring quality, with competitive benefits.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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