Customer Service Jobs

1,441,418 open positions · Updated daily

Customer Service is one of the fastest growing sectors, with 1,765 active listings on our board alone. The surge comes from subscription-based SaaS, e-commerce, and fintech companies expanding globally. These roles now demand proficiency in omnichannel support platforms, real-time analytics, and AI-driven chatbots—skills that directly boost customer retention and revenue.

Within Customer Service, you’ll find positions such as Customer Support Specialist, Technical Support Engineer, Help Desk Analyst, Onboarding Coordinator, and CS Manager. Typical responsibilities include ticket triage, troubleshooting, knowledge-base creation, CSAT and NPS monitoring, and cross-functional collaboration with product and sales teams to translate customer feedback into product improvements.

Salary transparency matters because Customer Service salaries often lag behind comparable roles in tech. Knowing the exact pay range before applying eliminates surprises, enables realistic budgeting, and empowers agents to negotiate based on market benchmarks rather than vague expectations.

Software Engineer (L5) – Commerce Data Engineering, Foundations Team

Company: Netflix

Location: USA

Posted Nov 28, 2025

Netflix is a leading entertainment service with over 300 million paid memberships worldwide. The Commerce Data Engineering team ensures data availability, reliability, and quality to power product experiences and optimize customer acquisition. The Solutions Software Engineer role in the Foundations Team involves designing and building scalable systems to improve data processing efficiency, health, and developer productivity.

Quantitative Sales Associate

Company: Databento

Location: USA

Posted Nov 28, 2025

Databento is a next-generation market data provider that offers affordable and efficient solutions for the financial industry. They cater to large finance and fintech institutions while lowering the barrier of entry for small startups. The company values remote work, diversity, and a seamless customer experience. They are seeking a Quantitative Sales Associate to oversee the sales process, build relationships, and stay updated with industry trends.

Clinical Supervisor - Internal Candidates Only

Company: PaceMate

Location: USA

Posted Nov 28, 2025

PaceMate is seeking a full-time remote Clinical Supervisor to oversee and manage a clinical team, ensuring they meet SLA, TAT, and documentation standards. The ideal candidate should have an excellent understanding of cardiac rhythm devices and the PaceMate platform, as well as strong communication and coaching skills. The position requires a bachelor's degree, IBHRE certification, and at least one year of management experience. PaceMate offers a comprehensive remote cardiac monitoring solution with user-friendly integrations and prioritization features.

Marketing Analyst, CRM/Retention

Company: iHerb

Location: USA

Posted Nov 28, 2025

iHerb is a global health and wellness company with 40 million customers in 180 countries. They are expanding their retention marketing team and seeking a data-driven Marketing Analyst to drive customer relationship marketing programs and improve the customer experience.

Distributed Systems Engineer (L6) - Commerce Product Data Engineering

Company: Netflix

Location: USA

Posted Nov 28, 2025

Netflix is a leading entertainment service with over 300 million paid memberships across 190 countries. The company uses data insights to optimize customer experience and drive innovation. The Commerce Insights and Data Products Engineering team focuses on data critical to product experiences, empowering product managers and business leaders to experiment and innovate. The role involves providing strategic technical leadership for ML-oriented data products, designing distributed systems, and partnering with ML research and engineering teams.

Solutions Engineer (Hebrew Speaker)

Company: Twilio

Location: UK

Posted Nov 28, 2025

The job posting is for a Solutions Engineer position at Twilio, focusing on the company's Communication Sales Team. The role involves partnering with Account Executives to execute presales activities, helping customers achieve success by recommending best-practice solutions, and building customer trust in Twilio's solutions. The ideal candidate should have 4+ years of presales experience selling complex technical products or 5+ years of professional experience supporting technical products coupled with customer-facing experience. The position is remote-based in the United Kingdom with approximately 25% travel required.

Account Executive - Mid Market, Public Sector

Company: Sprout Social

Location: USA

Posted Nov 28, 2025

Sprout Social is hiring an Account Executive Mid Market Public Sector for their Sales & Success team. The role involves identifying sales opportunities, managing deal cycles, and building relationships with key stakeholders in the public sector. The company offers a supportive environment for career growth and development.

Manager - CRM Programs

Company: iHerb

Location: USA

Posted Nov 28, 2025

iHerb, a global health and wellness leader, seeks a CRM Program Manager to oversee retention strategies and marketing channels, emphasizing data-driven approaches and cross-functional collaboration.

Director - Ecosystem Sales

Company: GitLab

Location: USA

Posted Nov 28, 2025

This job description outlines the role of Director Ecosystem Sales AMER, requiring leadership of a sales team, partnership development with hyperscalers and integrators, strategy execution, and collaboration across departments. It emphasizes revenue growth, market alignment, and technical integration while detailing qualifications and compensation details.

Account Executive (English & Punjabi) - Factoring

Company: Bobtail

Location: Anywhere

Posted Nov 28, 2025

Bobtail is a company dedicated to increasing customer happiness by eliminating inefficiencies in the supply chain. They value teams over individuals, collaboration, communication, iteration, experimentation, and failing fast. They seek proactive, collaborative, and solution-oriented individuals with experience in B2B sales, SaaS, and the US Trucking Industry. They offer benefits such as mental health days, paid time off, and work-from-home options.

Enterprise Account Executive (Founding Team)

Company: Apollo.io

Location: USA

Posted Nov 28, 2025

Apollo is seeking an Enterprise Account Executive to join their founding team and drive growth in the enterprise segment. The role involves acquiring new logos, expanding accounts, retaining and renewing existing customers, and shaping the company's upmarket strategy. The ideal candidate has 7+ years of enterprise SaaS sales experience, a track record of exceeding quotas, and strong communication and negotiation skills.

Business Development Representative - Russian Speaking

Company: GitLab

Location: UK,Netherlands,Germany,Ireland

Posted Nov 28, 2025

GitLab is seeking an enthusiastic and strategic Business Development Representative (BDR) to join their growing sales team. The role involves leading initial outreach to targeted enterprise and mid-market accounts, generating qualified meetings and pipeline, and collaborating with various teams. The ideal candidate should have fluency in Russian, positive phone skills, and experience in sales development or marketing.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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