Customer Service Jobs

1,441,418 open positions · Updated daily

Customer Service is one of the fastest growing sectors, with 1,765 active listings on our board alone. The surge comes from subscription-based SaaS, e-commerce, and fintech companies expanding globally. These roles now demand proficiency in omnichannel support platforms, real-time analytics, and AI-driven chatbots—skills that directly boost customer retention and revenue.

Within Customer Service, you’ll find positions such as Customer Support Specialist, Technical Support Engineer, Help Desk Analyst, Onboarding Coordinator, and CS Manager. Typical responsibilities include ticket triage, troubleshooting, knowledge-base creation, CSAT and NPS monitoring, and cross-functional collaboration with product and sales teams to translate customer feedback into product improvements.

Salary transparency matters because Customer Service salaries often lag behind comparable roles in tech. Knowing the exact pay range before applying eliminates surprises, enables realistic budgeting, and empowers agents to negotiate based on market benchmarks rather than vague expectations.

Lead Software Engineer - AI Video Platform (ClipCrop)

Company: Storyteller

Location: Bulgaria

Posted Nov 27, 2025

The job posting describes a fully remote, high-growth B2B SaaS platform called Storyteller that helps companies add Instagram-style stories to their apps and sites. The company is looking for a technical lead to own outcomes, lead a team of 24 engineers, and build production systems using the latest hardware tech stack and tools. The role involves designing and implementing NET services, APIs, and SQL Server for a multitenant B2B SaaS platform, as well as leveraging AI to accelerate development and adoption.

Principal Data Scientist – Product

Company: Gusto, Inc.

Location: Canada

Posted Nov 27, 2025

Gusto is seeking a highly skilled Principal Data Scientist with 10+ years of experience to drive strategic decision-making through experimentation, statistical inference, and causal analysis. The role involves shaping analytical strategy, executing on analytical roadmaps, driving scaled impact, thought partnership, analytical innovation, and mentorship. The ideal candidate will have strong SQL and Python skills, experience applying statistical methods and causal inference, and a passion for mentoring others.

Lead Software Engineer - AI Video Platform (ClipCrop)

Company: Storyteller

Location: Hungary

Posted Nov 27, 2025

The job posting describes a fully remote, high-growth B2B SaaS platform called Storyteller that helps companies add Instagram-style Stories to their apps and sites. The company is looking for a technical lead to own outcomes, lead a team of 24 engineers, and build production systems using the latest hardware tech stack and tools. The role involves designing and implementing NET services, APIs, and SQL Server for a multitenant B2B SaaS platform, as well as leveraging AI effectively. The company values capability, trajectory, and a learning mindset.

Trading Operations Associate

Company: Kraken

Location: USA

Posted Nov 27, 2025

Kraken is a mission-focused crypto company that aims to accelerate global adoption of crypto for financial freedom and inclusion. They offer various products and services, and are committed to security, education, and client support. The Operations & Trade Support Associate role is critical for smooth daily functioning, trade execution, operational processes, settlements, reconciliations, and regulatory compliance.

People Analytics & Data Consultant

Company: Netwrix

Location: USA

Posted Nov 27, 2025

The job description highlights a strategic role in HR analytics and data storytelling, emphasizing global compensation strategies and a culture of innovation and excellence. It outlines key responsibilities like transforming HR data into actionable insights, leading compensation programs, and collaborating with executives. The company promotes values such as customer focus, transparency, and continuous learning, while offering competitive benefits and career growth opportunities.

Lead Software Engineer - AI + Sports Tech Core Platform (Storyteller)

Company: Storyteller

Location: Hungary

Posted Nov 27, 2025

The job posting describes a full-time remote contractor position for a fast-growing B2B SaaS platform called Storyteller. The role focuses on developing and maintaining a high-performance API and media processing platform that powers mobile and web SDKs for leading global sports brands. The company values technical leadership, problem-solving, communication, ownership, and a learning mindset. They offer a competitive salary of up to HUF 32750000 per year and are looking for candidates with experience in fast-moving startup environments.

Lead Software Engineer - AI + Sports Tech Core Platform (Storyteller)

Company: Storyteller

Location: Romania

Posted Nov 27, 2025

The job posting describes a full-time remote contractor position with Storyteller, a fast-growing B2B SaaS platform. The role focuses on developing and maintaining a high-performance API and media processing platform for a multitenant SaaS product used by leading global sports brands. The position offers a competitive salary, opportunities to work with the latest hardware and tech stack, and the chance to be part of a high-growth startup environment.

Consultant - SmartRecruiters Implementation (2nd Shift)

Company: Cielo

Location: India

Posted Nov 27, 2025

This job posting highlights Cielo's commitment to career growth, working with industry experts, and fostering a positive work environment. The role involves implementing talent acquisition technologies and requires skills in SmartRecruiters and Paradox. The company emphasizes ethical behavior, team collaboration, and professional development opportunities.

Project Manager - PMO Lead, Human Capital

Company: Guidehouse

Location: USA

Posted Nov 27, 2025

The role is a Lead Human Capital Program Management Office & Change Management position. The candidate will lead and execute multiple project management efforts for critical strategic HR priorities, focusing on the people side of change. The ideal candidate will have experience in process improvement, business process methodologies, and internal corporate HR experience in a professional services firm. The role requires strong project management, change management, and supervision skills.

Lead Software Engineer - AI Content Intelligence Platform (Storypilot)

Company: Storyteller

Location: Hungary

Posted Nov 27, 2025

The job posting describes a fully remote, high-growth position at Storypilot, a content intelligence platform for sports and media teams. The role involves leading a team of engineers to build production systems, architect APIs, and leverage AI tools. The company values technical leadership, problem-solving, communication, ownership, and a learning mindset.

Lead Software Engineer - AI Content Intelligence Platform (Storypilot)

Company: Storyteller

Location: Romania

Posted Nov 27, 2025

The job posting describes a full-time remote contractor position with Storypilot, a fast-growing B2B SaaS platform for sports and media teams. The role involves leading a team of 24 engineers to deliver measurable product impact, designing and building production systems, and leveraging AI effectively. The company values technical leadership, problem-solving, clear communication, ownership, flexibility, and a learning mindset. The recruitment process includes an intro call, a paid take-home task, and a review with pairing and interviews.

Senior Software Engineer - Detection & Response Engineering

Company: Grafana Labs

Location: Spain

Posted Nov 27, 2025

This is a remote Senior Software Security Engineer position in Spain. The role involves building advanced security tools and processes, collaborating with teams, and contributing to the security community. The ideal candidate has significant experience in software engineering, security concepts, and cloud systems.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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