Customer Service Jobs

1,441,418 open positions · Updated daily

Customer Service is one of the fastest growing sectors, with 1,765 active listings on our board alone. The surge comes from subscription-based SaaS, e-commerce, and fintech companies expanding globally. These roles now demand proficiency in omnichannel support platforms, real-time analytics, and AI-driven chatbots—skills that directly boost customer retention and revenue.

Within Customer Service, you’ll find positions such as Customer Support Specialist, Technical Support Engineer, Help Desk Analyst, Onboarding Coordinator, and CS Manager. Typical responsibilities include ticket triage, troubleshooting, knowledge-base creation, CSAT and NPS monitoring, and cross-functional collaboration with product and sales teams to translate customer feedback into product improvements.

Salary transparency matters because Customer Service salaries often lag behind comparable roles in tech. Knowing the exact pay range before applying eliminates surprises, enables realistic budgeting, and empowers agents to negotiate based on market benchmarks rather than vague expectations.

Sr. Growth Marketing Manager

Company: iHerb

Location: United Arab Emirates

Posted Nov 27, 2025

The Sr Marketing Manager Growth Marketing MENA Markets role is responsible for driving growth strategy across performance marketing channels in the MENA region. The role involves managing paid search, shopping, paid social, display, and video advertising to drive sales, new customer acquisition, and eCommerce app user acquisition. The Senior Manager will build and develop a high-performing team, collaborate with cross-functional stakeholders, and optimize performance marketing campaigns to meet iHerb's goals.

Scrum Master

Company: Ardent

Location: Remote

Posted Nov 27, 2025

Ardent emphasizes employee commitment, professional growth, and a supportive work environment. The job posting highlights competitive benefits, Agile methodologies, and opportunities for career advancement. The company promotes collaboration, innovation, and a collective service mindset while seeking a Scrum Master for a remote DHS program.

Solutions Architect

Company: Unqork

Location: USA

Posted Nov 27, 2025

Unqork is a platform that empowers enterprises to build, test, and run AI-powered applications. It is trusted by large organizations in regulated industries and helps reduce technical debt while promoting innovation. Unqork values inclusive and innovative thinkers and offers a remote-first work environment with various benefits.

Strategic Account Executive

Company: GitLab

Location: Germany

Posted Nov 27, 2025

The job posting is for a role in the South of Germany that involves providing account leadership and direction in the pre and post-sales process for GitLab's strategic large prospects and customers. The role requires excellent negotiation, presentation, and closing skills, as well as experience selling into large organizations. The company values customer benefit and encourages applications from candidates who may not match all requirements.

GIS Project Manager

Company: Ardent

Location: Remote

Posted Nov 27, 2025

Ardent is a company that values both important work and a fulfilling life for its employees. They offer competitive benefits, professional development opportunities, and a collaborative culture. Ardent is seeking a GIS Project Manager to lead a Department of Homeland Security initiative, requiring strong technical knowledge, leadership skills, and experience in project management and change management.

Senior Data Science Manager

Company: Alma

Location: USA

Posted Nov 27, 2025

The Data Science team at Alma is seeking a Senior Data Science Manager to lead strategic initiatives in the Care Finding domain. The role involves leveraging analytics, machine learning, and GenAI to enhance customer acquisition, optimize marketing efficiency, and improve client conversion. The ideal candidate will have a strong background in data science, experience in leadership roles, and expertise in SQL and Python or R. The position offers a competitive salary, comprehensive benefits, and a remote-first work environment.

Strategic Sales Manager – Repowering and Service

Company: SMA America

Location: USA

Posted Nov 27, 2025

The Strategic Sales Manager Repowering and Service East Coast position is responsible for driving service sales growth with key accounts across the East Coast region. The role involves supporting and developing key accounts, managing customer requirements, preparing business plans, conducting market analysis, identifying new customers, and collaborating with the Business Unit and Service Organization to improve the service product portfolio. The position requires a Bachelor's degree in electrical engineering or equivalent, several years of experience in managing complex service agreements, and strong business acumen. Preferred qualifications include strong analytical skills, an entrepreneurial spirit, proven success in winning new customers, and proficiency in English, German, and Spanish languages.

Senior Partnerships Manager - Host Payouts

Company: Airbnb

Location: Remote

Posted Nov 27, 2025

The Senior Partnerships Manager Host Payouts role at Airbnb involves driving the vision and execution of the partner network supporting host payouts across 200+ markets. The role focuses on strategic partner leadership, relationship management, and global payments strategy to ensure reliable, efficient, and compliant payouts to hosts.

Senior Cloud Engineer - Infrastructure

Company: Zencore

Location: Remote

Posted Nov 27, 2025

Zencore is a fast-growing company founded by former Google Cloud leaders, architects, and engineers. They seek candidates with significant experience in Google Cloud to join their team and help customers transition to Google Cloud, eliminate obstacles, reduce risk, and accelerate timelines for data and application modernization. Zencore embeds within customer teams to provide strategic guidance, facilitate technology decisions, and execute projects collaboratively. They value trust, unbiased opinions, and removing uncertainty and risk for their customers.

Account Director

Company: Dscout

Location: USA

Posted Nov 27, 2025

Dscout is a flexible experience research platform that helps product teams connect with users. They are expanding their team and seeking an Account Director to build partnerships, expand relationships, and drive renewals. Dscout offers a competitive compensation package, benefits, and a remote work stipend.

Technical Account Manager

Company: Megaport

Location: Remote

Posted Nov 27, 2025

Megaport is a global leader in Network as a Service (NaaS) that has transformed the way businesses connect to the cloud, data centers, and each other. The company is headquartered in Brisbane and has a collaborative, supportive, and fun team culture. They are seeking an experienced and customer-obsessed Technical Account Manager (TAM) to join their global team and act as a strategic technical advisor to key enterprise customers and partners, ensuring their success with Megaport's services.

Director - Inside Sales

Company: Figma

Location: USA

Posted Nov 27, 2025

The Director of Inside Sales at Figma will lead a global renewals strategy, build world-class programs, and drive operational excellence. The role requires 10+ years of SaaS experience, leadership skills, and a passion for building systems and developing future sales leaders.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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