Customer Service Jobs

1,441,418 open positions · Updated daily

Customer Service is one of the fastest growing sectors, with 1,765 active listings on our board alone. The surge comes from subscription-based SaaS, e-commerce, and fintech companies expanding globally. These roles now demand proficiency in omnichannel support platforms, real-time analytics, and AI-driven chatbots—skills that directly boost customer retention and revenue.

Within Customer Service, you’ll find positions such as Customer Support Specialist, Technical Support Engineer, Help Desk Analyst, Onboarding Coordinator, and CS Manager. Typical responsibilities include ticket triage, troubleshooting, knowledge-base creation, CSAT and NPS monitoring, and cross-functional collaboration with product and sales teams to translate customer feedback into product improvements.

Salary transparency matters because Customer Service salaries often lag behind comparable roles in tech. Knowing the exact pay range before applying eliminates surprises, enables realistic budgeting, and empowers agents to negotiate based on market benchmarks rather than vague expectations.

Staff Revenue Data Scientist

Company: Mozilla

Location: Remote

Posted Nov 26, 2025

Mozilla Corporation is a nonprofit-backed technology company that has shaped the internet for the better over the last 25 years. They make groundbreaking products like Firefox, a privacy-minded web browser used by over 225 million people worldwide. The company focuses on diverse areas including AI, social media, security, and more, while maintaining their core mission to make the internet better for people. The Mozilla Corporation is wholly owned by the nonprofit Mozilla Foundation, allowing them to focus solely on their mission without shareholder influence.

Revenue Analyst

Company: Fortive

Location: Remote

Posted Nov 26, 2025

The text describes a role focused on managing the end-to-end order-to-cash process, ensuring accurate revenue recognition, and supporting various financial operations. It requires a bachelor's degree in finance or accounting, experience in revenue operations, and proficiency in tools like Salesforce CPQ, NetSuite, and Excel. The role involves collaboration across functions, process optimization, and compliance with ASC 606.

Senior Machine Learning Engineer

Company: Loka, Inc

Location: Remote

Posted Nov 26, 2025

Loka, a Silicon Valley-based tech consultancy, is seeking a Senior Machine Learning Engineer to join their team. The role involves designing and implementing ML solutions, leading client communications, and collaborating with cross-functional teams. The company values mission-driven work, remote work culture, and continuous learning.

Product Manager - Dropbox Dash

Company: Dropbox

Location: Remote

Posted Nov 26, 2025

The role of Product Manager for Dash Connectors at Dropbox involves driving the vision, strategy, and execution for the company's suite of products. The position requires leading cross-functional teams, understanding customer workflows, and crafting integration scenarios to deliver real customer value. The ideal candidate should have strong product thinking, technical curiosity, and a bias for action, with at least 4 years of product management experience in SaaS, API-first, or integration-focused environments.

Senior Sales Engineer - Strategic

Company: ExtraHop

Location: Remote

Posted Nov 26, 2025

The Senior Sales Engineer role involves leading technical strategy, delivering product demonstrations, mentoring sales engineers, collaborating with product and engineering teams, and providing post-sales support. The position requires 7+ years of experience selling cloud and cybersecurity technology, strong technical skills, excellent communication abilities, and the ability to build strategic relationships.

Senior Data Scientist - Product

Company: Apollo.io

Location: Remote

Posted Nov 26, 2025

The Senior Data Scientist role involves optimizing existing products and supporting early-stage initiatives through data-driven insights. The ideal candidate should have strong product analytics experience, expertise in translating complex data into actionable insights, and proficiency in data analytics tools. The role requires excellent communication skills, accountability, and the ability to thrive in a fast-paced environment.

Manager - Head of Regional Growth

Company: Kraken

Location: Remote

Posted Nov 26, 2025

Kraken is a mission-focused crypto company with a world-class team dedicated to accelerating global adoption of crypto for financial freedom and inclusion. They offer premium crypto products and prioritize security, education, and client support. The Regional Growth team focuses on growing client base and revenue in APAC through marketing strategies, user growth, and localization.

Director of Customer Experience

Company: Mercury

Location: Remote

Posted Nov 26, 2025

The text describes a leadership role focused on building a world-class customer experience, operational excellence, strategy, data-driven decision making, talent development, AI and automation, scaling the organization, voice of the customer, cross-functional alignment, and business and financial leadership. The role requires extensive experience leading large CX organizations, deploying AI and automation, financial and operational acumen, and strong people leadership skills.

Senior Engineering Manager - Core AI Platform

Company: Dropbox

Location: Remote

Posted Nov 26, 2025

The role of Senior Engineering Manager at Dropbox involves leading a team of engineers, driving AI integrations into Dropbox's flagship product, and shaping the company's future direction. The position requires strong leadership skills, technical expertise, and experience managing engineering organizations. The company culture rewards a bias for action, engineering partnership, and operational excellence.

GTM Enablement Manager - Onboarding & Success

Company: SQUIRE

Location: Remote

Posted Nov 26, 2025

SQUIRE is a leading business management system for barbershop owners, providing tools, resources, and guidance to help them attract customers, manage operations, and increase revenue. The company offers onboarding and training programs for its teams across the US, Canada, and the UK, with a focus on enabling postsales teams to perform at their best potential.

Director of Development

Company: Code.org

Location: Remote

Posted Nov 26, 2025

The Director of Development role at Code.org is a key contributor responsible for managing high-value donor relationships and crafting tailored partnership strategies. The role involves mentoring a team of fundraisers, collaborating with internal teams, and shaping donor stewardship strategy. The ideal candidate has 8+ years of experience in fundraising or enterprise sales, proven success managing high-value relationships, exceptional relationship-building skills, and a strong data orientation.

Growth Marketing Manager - Formative

Company: Newsela

Location: Remote

Posted Nov 26, 2025

The Growth Marketing Manager role at Formative focuses on driving growth initiatives, optimizing the user journey, and leveraging in-product messaging to increase qualified traffic, conversions, and paid customers. The ideal candidate should have a proven track record in growth marketing, deep channel expertise, advanced technical proficiency, and a relentless systematic optimizer mindset.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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