Customer Success Manager Jobs in Austin, TX

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Looking for Customer Success Manager jobs in Austin, TX? Browse our curated listings with transparent salary information to find the perfect Customer Success Manager position in the Austin, TX area.

Day & Night Security Shift Supervisor - 77046

Company: United Protective Services

Location: Houston, TX

Posted Jul 11, 2025

Maintain strong, professional communication with clients, contractors, managers, and city officials. Conduct daily uniform inspections and ensure officers are…

AI Solutions Engineer

Company: Navani

Location: Arlington, TX

Posted Jul 11, 2025

Valid state driver’s license and proof of insurance. Summary: *The AI Solutions Engineer will be responsible to design, build, and deploy GenAI-powered tools…

Sustainability Manager

Company: Nabors Industries

Location: Houston, TX

Posted Jul 11, 2025

Preferred Education: Bachelor’s or Master’s Degree in Environmental Science, Sustainability, Public Policy, Engineering, or related field.

Maternal Program Manager Full Time Days MTB/RBH/WHB

Company: Baptist Health System

Location: San Antonio, TX

Posted Jul 11, 2025

Tenet complies with federal, state, and/or local laws regarding mandatory vaccination of its workforce. REQUIRED COURSES/ COMPLETIONS (e.g., CPR): ACLS, BLS,…

Software Engineer 2 (NodeJS)

Company: U.S. Bank National Association

Location: Irving, TX

Posted Jul 11, 2025

This position will be responsible for the analysis, design, testing, development and maintenance of best in class software experiences.

Production Technician - Welder

Company: THERMAL SOLUTIONS MANUFACTURING

Location: Dallas, TX

Posted Jul 11, 2025

Completion of a certified training program from an accredited college or vocational school may be substituted for two years of work experience.

Customer Contact Assistant

Company: AAFES

Location: Dallas, TX

Posted Jul 11, 2025

Responds to customer inquiries in the customer contact center. Actively evaluates customers' needs by listening, providing solutions, and making recommendations…

Part Time Security Officer

Company: Dennis Security and Professional Services

Location: Austin, TX

Posted Jul 11, 2025

Perform security related duties in accordance with Post Orders, General Orders and Special Instructions. Investigate all accidents, incidents, and suspicious…

Janitorial Worker

Company: Flagship Facility Services, Inc.

Location: Houston, TX

Posted Jul 11, 2025

Maintain cleanliness in restrooms, break rooms, and common areas. In this role, you will be responsible for maintaining cleanliness and orderliness in assigned…

Strategic Program Manager - Media

Company: eBay

Location: Austin, TX

Posted Jul 11, 2025

You’ll collaborate with teams across media planning, marketing technology, analytics, and data science to ensure that our media programs are driven efficiently,…

Billing Customer Service Representative

Company: SAGIS PLLC

Location: Houston, TX

Posted Jul 11, 2025

Position requires excellent telephone communication skills, and a high level of skill in entering data into the computer while talking with patients.

Backend Engineer II

Company: Octopus Energy

Location: Houston, TX

Posted Jul 11, 2025

Biological, adoptive and foster parents are all eligible. Writing robust and fault-tolerant software. We're looking for someone with a general interest in…

Frequently Asked Questions

What are the typical salary ranges for Customer Success Managers by seniority?
Entry-level Associate CSMs can expect salaries ranging from $55,000-$75,000. Mid-level Customer Success Managers typically earn $75,000-$105,000. Senior or Enterprise CSMs often command $100,000-$140,000+, while CSM Leaders or Directors can exceed $150,000-$200,000+, frequently including significant variable compensation tied to retention and expansion targets. These figures are influenced by location, company size, and specific industry.
What essential skills and certifications are required for Customer Success Managers?
Key skills include exceptional communication, active listening, strategic problem-solving, project management, and a deep understanding of SaaS business models and customer lifecycle management. Proficiency with CRM software (e.g., Salesforce, HubSpot), dedicated Customer Success platforms (e.g., Gainsight, Totango, Catalyst), and data analytics tools is highly valued. While not always mandatory, certifications like the CSMC (Customer Success Manager Certification) or CCSP (Certified Customer Success Professional) can demonstrate foundational knowledge and commitment to the field.
Is remote work commonly available for Customer Success Manager positions?
Yes, remote work is increasingly prevalent for CSM roles, particularly within the tech sector. Many organizations recognize that customer success can be effectively delivered virtually, leveraging video conferencing, digital collaboration platforms, and advanced CS tools. However, some positions, especially those managing large enterprise accounts or requiring specific industry engagements, may still involve occasional client visits or require periodic in-office presence for strategic alignment and team building.
What are the typical career progression paths for a Customer Success Manager?
Customer Success Managers commonly advance to Senior CSM, then progress into leadership roles such as Team Lead, Manager of Customer Success, or Director of Customer Success, eventually reaching VP or Chief Customer Officer (CCO) positions. Lateral career moves are also frequent, transitioning into roles like Product Management (leveraging customer insights), Sales Engineering, Account Management (with an expansion focus), or Operations (optimizing CS processes). Specialization in specific industries or product lines also offers distinct growth opportunities.
What are the current industry trends impacting Customer Success Manager roles?
Significant industry trends include the increasing adoption of AI and automation to scale proactive customer engagement and segment users more effectively, a growing emphasis on product-led growth (PLG) where CSMs guide users through self-service and in-app adoption, and the strategic focus on building customer advocacy and community. Data-driven decision-making, leveraging platforms like Gainsight or Catalyst for predictive analytics and health scores, is also paramount for demonstrating ROI and proactive churn prevention.

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