Customer Success Manager Jobs in Austin, TX

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Looking for Customer Success Manager jobs in Austin, TX? Browse our curated listings with transparent salary information to find the perfect Customer Success Manager position in the Austin, TX area.

Security Guard

Company: Texas Staff HQ

Location: Dallas, TX

Posted Jul 10, 2025

Requires basic knowledge of job procedures and tools obtained through work experience and may require vocational or technical education.

Customer Service Coordinator - BMCAH

Company: South Texas Radiology Imaging Centers

Location: San Antonio, TX

Posted Jul 10, 2025

Welcomes patients and visitors by greeting patients and visitors, in person or on the telephone; answering or referring inquiries; and ensures availability of…

Sr Technology Project Manager

Company: Southwest Airlines

Location: Dallas, TX

Posted Jul 10, 2025

Serve as a project Leadership resource responsible for driving analysis, recommendations, decisions and delivery. Mentor and coach other Project Managers.

Refrigeration Installation Services Welder/ Technician - Lead

Company: Central States Industrial

Location: Grand Prairie, TX

Posted Jul 10, 2025

A valid Class E driver’s license, or ability to obtain one, is required. The employee may be exposed to environmental factors typical of welding and field…

Security Officer - Hospitality Patrol

Company: Allied Universal

Location: San Antonio, TX

Posted Jul 10, 2025

A valid driver's license is required for positions that involve driving and must meet Allied Universal driver policy requirements.

Technical Project Manager - Reciprocating Compressors

Company: HOERBIGER

Location: Houston, TX

Posted Jul 10, 2025

Support the sales team in late-stage customer negotiations by providing technical insights and recommendations.

Decision Science Analyst - Loss Prevention & Security Analytics

Company: H-E-B

Location: San Antonio, TX

Posted Jul 10, 2025

A related degree or comparable formal training, certification, or work experience. Ability to present / explain deliverables to non-technical stakeholders.

Machine Operator

Company: Leviat North America

Location: San Antonio, TX

Posted Jul 10, 2025

Machine operators may work with mechanical or computer-operated equipment. They must be technically inclined and able to properly utilize tools and machinery.

Emerging Threats Analyst

Company: BRS

Location: San Antonio, TX

Posted Jul 10, 2025

Provide analytical reports and state findings or integrate conclusions into overall squadron generated composite reports, briefings, and target profile folders.

Commercial HVAC Journeyman

Company: Lennox International

Location: Houston, TX

Posted Jul 10, 2025

Ideal candidates will have experience in commercial HVAC equipment replacements including rooftop units, adapter curbs, HVAC electrical knowledge and…

Executive Chef Dietary Services Full Time Days NCB

Company: North Central Baptist Hospitals

Location: San Antonio, TX

Posted Jul 10, 2025

Purchases food and manages food cost and inventory. MINIMUM EXPERIENCE: 7 to 10 years of food preparation and kitchen management experience (4 years of…

Security Officer PRN

Company: St. David's Medical Center

Location: Austin, TX

Posted Jul 10, 2025

1 year of experience as a security/law enforcement position in a healthcare environment or a military medical field – preferred.

Frequently Asked Questions

What are the typical salary ranges for Customer Success Managers by seniority?
Entry-level Associate CSMs can expect salaries ranging from $55,000-$75,000. Mid-level Customer Success Managers typically earn $75,000-$105,000. Senior or Enterprise CSMs often command $100,000-$140,000+, while CSM Leaders or Directors can exceed $150,000-$200,000+, frequently including significant variable compensation tied to retention and expansion targets. These figures are influenced by location, company size, and specific industry.
What essential skills and certifications are required for Customer Success Managers?
Key skills include exceptional communication, active listening, strategic problem-solving, project management, and a deep understanding of SaaS business models and customer lifecycle management. Proficiency with CRM software (e.g., Salesforce, HubSpot), dedicated Customer Success platforms (e.g., Gainsight, Totango, Catalyst), and data analytics tools is highly valued. While not always mandatory, certifications like the CSMC (Customer Success Manager Certification) or CCSP (Certified Customer Success Professional) can demonstrate foundational knowledge and commitment to the field.
Is remote work commonly available for Customer Success Manager positions?
Yes, remote work is increasingly prevalent for CSM roles, particularly within the tech sector. Many organizations recognize that customer success can be effectively delivered virtually, leveraging video conferencing, digital collaboration platforms, and advanced CS tools. However, some positions, especially those managing large enterprise accounts or requiring specific industry engagements, may still involve occasional client visits or require periodic in-office presence for strategic alignment and team building.
What are the typical career progression paths for a Customer Success Manager?
Customer Success Managers commonly advance to Senior CSM, then progress into leadership roles such as Team Lead, Manager of Customer Success, or Director of Customer Success, eventually reaching VP or Chief Customer Officer (CCO) positions. Lateral career moves are also frequent, transitioning into roles like Product Management (leveraging customer insights), Sales Engineering, Account Management (with an expansion focus), or Operations (optimizing CS processes). Specialization in specific industries or product lines also offers distinct growth opportunities.
What are the current industry trends impacting Customer Success Manager roles?
Significant industry trends include the increasing adoption of AI and automation to scale proactive customer engagement and segment users more effectively, a growing emphasis on product-led growth (PLG) where CSMs guide users through self-service and in-app adoption, and the strategic focus on building customer advocacy and community. Data-driven decision-making, leveraging platforms like Gainsight or Catalyst for predictive analytics and health scores, is also paramount for demonstrating ROI and proactive churn prevention.

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